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22bet Casino - Not settling my issue for 2 months

解決済み

苦情情報

係争中のカジノ

22ベットカジノ

RM 6000

2年前

Hi,

Now, this is really testing my patience. I have been following up since 17/12/2022 with the 22bet support team. You can see all my previous emails. I have provided all the necessary documents since 17/12/2022. I have been a loyal customer of 22bet for the last 3 years. This is the first time I am facing such an issue. Please don't delay the issue any longer and settle my money as soon as possible.

I did a withdrawal of RM7240 on 17/12/2022 but only RM1240 was banked into my Maybank account. There is a balance of RM6000 still pending to be banked into my Maybank account. Please bank the balance of RM6000 into my gaming account or Maybank account. After that I have done many transactions, and all are correct only the transaction on 17/12/2022 of RM7240 is the issue. Please solve this issue as soon as possible.

I am again providing my bank statement for December 2022 and January 2023 in PDF format as requested by the 22bet support team. My bank only provides monthly statements. Please solve this issue as soon as possible. Thank you.

Regards,

<full name removed>

AskGamblers
2年前

Dear 22bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

2年前

Hi,

22bet support team is the worst. They don't care about their customers. They still owe me RM6000 and they don't care to reply to my messages as well as askgamblers messages.

Regards,
Gurdev Singh

2年前

Hi,

22bet owe me RM6000 not RM1240. I withdrew RM7240 on 17/12/2022 but they only banked in RM1240, so they still have to bank in the balance RM6000.

Regards,
Gurdev Singh

AskGamblers
1年前

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of 22bet Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

1年前

Good afternoon! We are pleased to announce that from February until now, this player has not experienced a single payout rejection. They continue to play and successfully withdraw funds without any issues.

AskGamblers
1年前

Dear @gurdev18,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

22ベットカジノ 苦情

  • 200 / 201 解決済み
  • 2日 平均レスポンス
  • 5日 平均苦情ライフ
  • 2,257 USD 平均額

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