22bet Casino - Never deposit my 950 INR for 25 days

Dear 22bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello, alan0807!

We have carried out a check on your request. For further consideration, please provide our support team with an official letter from the bank confirming that the above transfers were not received, as well as an up-to-date bank statement.

My bank informed me that they don't have such feature to share official letter from their side. But they already confirmed the payment was successful if it's not successful it'll receive within 5 days and I never received any refund
If you need more clarification regarding the payment you can contact Jio Payments Bank by yourself at [email protected]
Just attach the transaction receipt and mention my phone number "6238135825" in the mail they will give you the same details that the transaction is successful and never return back to my account.

And I have Attached the updated bank statement from 8/10/2024 - 7-11-2024 And the password of the statement is ALAN0807

You are not even showing any proofs from your side and I have to believe you blindly. If you don't receive the money show me your bank statement Askgamblers is handling the case so why don't you share your bank statement. You have the responsibility to show the proof from your side.

Dear 22bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello! We apologize for the delay. We’re awaiting a response from our payment department and will get back to you as soon as we have all the necessary information. Thank you for your patience!

Hiw many hours does it took...

Even after the final reply from your side you rejected my All deposit requests. Is this how you help your customers. If you can't give me my money I need a bank statement from your side.

No response from their side after 10th November, This guy's always respond the last day almost the last hours and asking me documents and again asking me to wait, I almost spend 11 day's in Askgamblers. They won't give me my money back. If anyone seeing this messages please don't deposit into their platform.

Hello alan0807,

We are sincerely sorry to hear about this situation. We do our best to resolve it as soon as possible, but sometimes it takes extra time to get information from the payment department. At the moment we can see that the funds have not reached us. Usually, the bank reserves the amount, and if the transaction is not completed, the balance should be returned to your account. We understand your frustration and thank you for your patience. We are working on rechecking everything and will let you know as soon as there is news.

If you don't receive the money, Please send me a bank statement that's Enough to prove that you don't receive the money

Dear all,

This complaint has been reopened as per 22bet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello,

We’re pleased to inform you that the issue has been successfully resolved, and the funds have been credited to the player’s account. Thank you for your patience and trust throughout the process. If you have any further questions, please don’t hesitate to reach out — we’re always here to help.

Dear @alan0807,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Yes I do have problem.you made me to wait for 63 day's to add my money in my gaming account. Is that how you treat your customers. And there is no compensation for the delay. I deposited that money to bet on 8th October and now you added the money cool. Anyway I lost it

But I have to inform you and ASKGAMLERS that I have deposited this money for a promo code I'll add the promo code screenshot. I received the promo code on 21 September and your customer care agent told me that I have to add 940+ rupees to use that promo code. I have only deposited that mone for my promo code and I have deposited the money on 8th October and you added the money on today but the promo code is expired on 21 October. It's clearly your mistake so I need that promo code back or you should give me another promo code

Hello alan0807,

We recommend contacting our support team, where you will be promptly provided with a promo code. If you have any more questions, please don't hesitate to contact us - we are always ready to help!

Your customer support is not helping me with this problem they are sending me the same message again and again. I need my promo code back.

Hello, dear alan0807!

We have sent you a promo code to your email. Please check your inbox.

Thank you for choosing our platform! We wish you a successful game and unforgettable emotions! If you have any questions, our support team is always ready to help.

Thanks to ASKGAMLERS to solve my problem I really appreciate the effort you did for me. And thanks to 22bet finally you give everything I deserve. Now you can close the complaint. thank you so much

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.