22bet Casino - Inability to withdraw funds

Dear @voloshyna_ev,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear 22bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

I made a first deposit of 50 francs, won 33.20 francs, then made a second deposit of 15 francs. The total amount of the disputed payment 98 francs.

Dear @voloshyna_ev,

Thank you for your application. As you know, withdrawal of funds is possible only with the same payment method used to make a deposit. This requirement is dictated by the security and financial policies of our platform. If you are unable to use your current method or card for withdrawal, you will need to activate an alternative method. This will require you to make a minimum deposit from the selected payment method (e.g. Neteller). Once activated, you will be able to withdraw funds using this method.

I will not deposit on this site anymore. I followed all the instructions they gave me, in the end they told me that I won't be able to withdraw money because they have technical problems.

Hello @voloshyna_ev,

We noticed that you have made two deposits from the card and have not used other methods yet. If the withdrawal to the card fails, we recommend you to try alternative methods. Our support team will be happy to help you find the best option. Don't hesitate to contact us!

Dear @voloshyna_ev,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.