22bet Casino - I have made multiple withdrawal requests

Dear @kingrodriguez22,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

After the bigger amounts were rejected, i made multiple smaller amount withdrawal requests between 3K-10K. More or less 48K-49K is the cumulative total still in processing. Also, based on their turnaround time for e-wallet withdrawal should only take up to 24 Hours, but it has now reached 48 Hours, and at this very second i believe one withdrawal request was only credited which was again, the smallest one for 3K only, but the rest are still being processed, eveb though they say they have already all been approved at their end. They just don’t want to payout, but are more than willing to take all your money when you deposit!

Dear 22bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello!

Please specify from which email you registered on our platform, as well as your player ID.

Thank you for your understanding and we will be happy to help you resolve this issue.

Dear 22bet Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,

I’m replying to provide update to my issue. My withdrawal requests were all rejected due to “payment processing error”, to which i forwarded to the Support Team to advice. Please see attached screenshot for the rejected messages from 22bet. I’ve yet to receive clear explanation as to why i’m always encountering withdrawal issues. However, having said that, fortunaty, i have also made more recent withdrawal requests, and they have gone through successfully so far to my e-wallet. Granted, i still encounter from time to time the same issue as per their website due to “technical issue #02”, but when i do re-do the requests, and with some delay as always, i have received the funds eventually after a day. Still for e-wallet, it shouldn’t be taking that long, and shouldn’t be constantly encountering the same issues over and over again.

Dear AskGamblers team!

We have received a notification sent by our complaint system automatically. However, unfortunately, we can't find the player with the specified data in our system. It is possible that an incorrect email was specified.

We kindly ask the payer to specify the actual data, so that we can promptly deal with the situation.

We thank you in advance for your co-operation and help.

Hello 22Bet,

Sorry, i’ve had to recently update my email address attached to my account so that i would be able to email the Support Team as i was using @hotmail.com, which according to your customer service cannot be used when contacting the support team. It was recently updated to <email address removed>. As it stands, i currently have pending withdrawal requests which i initiated earlier today, and i would appreciate it if they are credited soon as possible to my Gcash please. Also, i hope that withdrawal requests will no longer be an issue, as i have had too many experience and encounter similar or same reason, which i believe not to be valid (techinical issues #02, payment processing error), especially when my payment system is only a simple e-wallet/Gcash. Thank you

An update again. I’m once again encountering continuous withdrawal rejection, please see attached screenshot. So far my recent requests have been rejected 6 times in a row, and on top of that I also have 3 other withdrawal requests i initiated earlier that are still in processing, one of which is over 24 Hours ago but still not credited to my e-wallet. Honestly, when will this type of issue ever be resolved with this website.

Hello!

We would like to inform you that there are no restrictions on your account from our side. We see that withdrawals were canceled due to Operator Refusal. (Technical difficulties). We have many available methods for withdrawing funds, so we recommend you to try using another method.

If you have any questions or need assistance, we are always happy to help you.

Why would the operator refuse my requests? What is technical difficulties exactly? My payment method is only e-wallet, so it should be just very simple. What would be the point of trying a different payment method, when my current payment method should be fine, also i would be required to make a new deposit based on your terms & conditions if i opt for a different payment method, which i find ridiculous. Currently i have one withdrawal requests that has gone over 24 Hours already, can you also please assist on that. Please see attached screenshot.

Dear kingrodriguez22,

We would like to provide information about the deposit and withdrawal process.

It is important to note that the availability of payment methods and banks for deposits and withdrawals can vary significantly from country to country and location to location. This also applies to limits. This is an individual decision due to the policy and technical characteristics of each financial institution and payment system, and we cannot influence it from our side.

Our casino always endeavours to ensure a smooth and prompt withdrawal process. However, sometimes it happens that a bank or payment system operator rejects a transaction. There can be many reasons for this, which are mostly out of our control. In the event that a player is faced with a situation where they are unable to withdraw or make a deposit using a particular payment method, we have a wide range of alternative payment systems from which to choose to ensure a successful withdrawal.

It is also important to bear in mind that not all payment systems and banks support the withdrawal of large sums. Withdrawal limits may vary depending on the method chosen or your bank.

We strive to provide the most comfortable conditions for financial transactions of players in our casino. If a player has any questions or requires additional assistance, our support team is always ready to help 24/7.

P.S. Please also pay attention to the paragraph from the rules, which the player confirmed at registration:

22BET has the right to refuse to withdraw funds via payment systems or cash and offer instead a bank transfer

So basically are you guys trying to say there’s no specific solution to resolve constant withdrawal rejection, and we, the players should just put up with it? That seems largely unfair, when it is so much easier, and quick to deposit, 99% of the time we experience absolutely no issue when depositing, but when we try to withdraw funds, it’s extremely difficult, and we have to go through these series of back and forth conversatation, only for you to say, 22bet have the right to refuse withdrawal via payment system. You guys definitely exercise that option religiously. It doesn’t seem like we’re going to get any sort of improvement after this, which to be honest is very disappointing.

Hello, we are truly sorry to hear that your experience did not live up to expectations. We understand how important speed of withdrawal is, and we recommend trying alternative withdrawal methods that may speed up the process. If you have any questions or difficulties, our support team is always available to assist you promptly. Please don't hesitate to get in touch - we are here to make your stay on the platform as comfortable as possible!

Dear @kingrodriguez22,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.