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22bet Casino - I cannot withdraw money or verify my account for days

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係争中のカジノ

22ベットカジノ

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認証問題
投稿日 2024年2月5日

Hello!

My name is <full name removed> and I have a problem with the verification process at the 22bet.com casino.

Namely, from 15.01.2024 I started the verification process of my account!

I was first asked for photos of my identity card, then the invoice!

I also sent a selfie, license photo, and bulletin photo!

Then I sent the video with the permit!

And so on, I sent more than 40 photos of my documents, but the 22bet operators still ask for other documents!

They are already simply making fun of me, for example, I sent 6 photos with the identity card under different backgrounds!

Now he is asking me for more pictures!

I no longer believe that they will give me the money!

I am asking you to help me withdraw the money from my account!

投稿日 2024年2月6日

screenshot/s of the correspondence

投稿日 2024年2月6日

their answer
today I sent a video with the identity card!

投稿日 2024年2月6日

their answer
today I sent a video with the identity card!

投稿日 2024年2月7日

Hello,

Thank you for reaching out. We are currently awaiting the submission of original identity documents. Unfortunately, we have not yet received any authentic documents from you.

Please understand that providing genuine identity documents is essential for ensuring the security of your account and preventing fraudulent activity.

We kindly ask you to submit the required documents as soon as possible to expedite the verification process and assist you further.

If you have any questions or need assistance with the document submission process, please don't hesitate to contact our customer support team. We're here to help.

Thank you for your cooperation.

投稿日 2024年2月7日

Are these documents not authentic?
what is wrong with the documents sent by me?
Explain to me please ?

投稿日 2024年2月7日

22bet are crooks who don't want to pay their customers' money!
I have sent all the requested documents.
license photo, identity card, passport!
I also sent a video with these documents!
but they don't want to pay me the money.
they are scammers who don't want to pay their clients' money!
I do not recommend anyone to play 22bet!

投稿日 2024年2月8日

Hello!

Regrettably, we do not disclose the details of our investigations on the forums. We assure you that our experts thoroughly check all user documents and conduct a thorough investigation before making a judgment.

Unfortunately, it has been found that the documents you provided do not meet our authenticity requirements. We want to emphasize that our experts work in a highly professional manner and ensure the security of all our users.

To complete the verification process and restore access to your account, please provide us with authentic documents.

Thank you for your understanding and co-operation.

投稿日 2024年2月8日

I have now sent an email with my driver's license!
I am attaching the screenshot below!

投稿日 2024年2月9日

Greetings!

As we mentioned earlier, our experts have found that the documents you have provided do not meet our authenticity requirements. We encourage you to provide us with documents that fully meet all the criteria we have established.

Thank you for your co-operation and understanding.

投稿日 2024年2月10日

22bet the worst casino in the world!
I don't recommend playing!
I do not recommend

22ベットカジノ 苦情

  • 156 / 176 解決済み
  • 2日 平均レスポンス
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