22bet Casino - Etransfers Email never received

Hi I made two withdrawals from 22bet. I have made many withdrawals from 22bet and this was all supposed to be very routine. I withdrew via etransfer two times for 2222 dollars both times. A few hours later I was sent a sms with the password for my etransfers. I checked my email and there were no etransfers. I called the etransfer company and they said that neither 2222 etransfer was processed and to wait for 24hrs. After 24 hrs I contacted 22bet and stated I did not receive either withdrawal. I gave them the ID transaction number and they replied that the withdrawal was successful. I will get an email of verification from the etransfer company that my email never received either etransfer. I don’t know what other evidence I can provide. I asked them to look into where the etransfer ended up or if they were deposited but they consider my query concluded.