22bet Casino - Deposit not received ever

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of 22bet Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Hello! We have double-checked the information again, and unfortunately, we could not find this deposit. We ask the client to contact Skrill support, as the deposit was not processed from our side or the payment system's side.

but i paid it

Dear BODESZ91,
Have you already contacted Skrill support?

yes 2 times

Skrill transaction reference:
- transaction ID 4031164429

so whats next?

We suggest you contact our support team and provide all the necessary information for a detailed check. Remember that we, as casino representatives, are not authorised to solve such issues on the forum, but we are ready to provide all necessary assistance through our official communication channels.

I did that too man.no one ever helped

Could you please reach out to our customer support team once more? Kindly provide all the necessary details, and don't forget to attach a screenshot from Skrill for further clarification. Thank you for your cooperation!

done.they sent me back to skrill support xD

Hello, we have conducted a detailed investigation and are ready to provide information. Please note that the case was created on 4 January 2022, where the player claims a problem with a deposit for December 2022. This may have misled everyone as this deposit can only be 22.12.21 We see in the system the deposit he made on 22 December 2021 at 19:15:26 (UTC+3) provided Hungary uses GMT+1 which means 22 December 2021 at 17:15:26. This is consistent with the date and deposit amount. We can also see that for some reason this deposit was delayed on 12 January 2022 at 18:10:29, which was the reason for the player's complaint. However, it should be noted that this deposit was successfully made and credited to the balance.

Dear @bodesz91,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.