22bet Casino - Delayed Payments from 22Bet

Hello pedromgsilva,

We are sorry to hear about the inconvenience you are experiencing. Please send an email from your gmail.com email account to verifi­cat­ion­@22­bet.com and complete the verification process. If you have any further questions, we are here to help you every step of the way!

Hi,

please be fair and honest, i´ve completed my verification process one year ago why should i do it again?.

After completed the processes i withdraw many times before and never had any problems.

Please fix my situation and send my money.

best regards.
Pedro Silva

Hello, we thank you for your inquiry. We understand that this may be an inconvenience and we apologize. Please contact our team at verifi­cat­ion­@22­bet.com - our specialists will help you understand the situation and resolve the issue as soon as possible. Thank you for your patience and understanding!

Hi,

i've sent the email and im waiting reply..

please check the email because i've sent more emails for 22bet support and never had anyresponse.

Hello! Problems with receiving emails may be related to incorrect operation of the Hotmail domain. As we mentioned earlier, please use your Gmail email to contact us. Thank you for understanding!

Hi,

okay, i sent the email from my gmail also, please take a look, this is taking way to long to be resolved.

thank you

Hello, thank you for your patience. We confirm that your account is still in the verification phase. We are working to resolve all issues as soon as possible. If you have any additional questions, please do not hesitate to contact us. We are always ready to help!

Dear 22 bet,

my account is confirmed to be verified by (verif­ica­tio­n@2­2be­t.com) i can send you the print of the email reply from your side but im sure you can check it out. I am verified aswell in your website from almost a year ago and i made several withdrawals after that without any problem.

This month for the first time, i did not receive the withdrawals i made of 2800€ combined, since day 9/09 (300€) and day 14/09 (2500€).

It seems we are going around the real problem here, i need the money i won decently on your casino.

Can you please pay me what i won ?

Best regards.
Pedro Silva

Hello!

If, for example, your documents are out of date, the support team may request a re-verification. Additional documents may be required at any time to ensure security and compliance with regulations. This is a standard procedure to protect your funds and data.

Thank you in advance for your understanding!

Hi, okay they are up to date now, please help me get my payments.

Please be ojetive and focus the real problem here.

Hello pedromgsilva,

Please note that we are casino representatives, not customer support. Please be patient - your verification is being processed on a first-come, first-served basis. We realize that waiting can be inconvenient, but this is standard procedure and unfortunately, it is impossible to speed it up.

Thank you for your understanding and patience!

i do understand that.

when i deposit it goes instantly, i made de deposits 3 weeks ago and i didnt got the money i won, its easy to know that the transfer was not sent, just do it again, so frustrating how the company treats its custumers.

Dear 22bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello!

We are requesting additional information regarding your issue and will contact you as soon as it is received. Thank you for your understanding and patience!

Dear 22bet,

a month is almost past, and your reply is always the same " we are analising", "we are requesting additional information", please stop and help truthfully your customer who is desolated!, you can obviously see i didnt get the withdrawals on my bank account and this is looking like a fraud but i wont stop until i get whats mine by right.

so please do the transfers and pay what i rightfully won on your website.

Please stop the rodeos and focus on helping me and this frustration your making on me.

Dear askgamblers, i beg your help to push this matter to be solved along this casino in any way you can.

Thank you!

Dear Pedromgsilva,
You need to complete the verification process for your account by providing proof of address and additional documents. Please make sure to check your email, as our security team has already sent the necessary request.

If you have any questions or require further details, feel free to reach out directly to our security department to clarify everything and expedite the process.

Thank you for your cooperation! We’re here to assist you in resolving this matter as quickly as possible.

it was talked before in this complaint that my verification process was over, this is unnaceptable

You're wasting my time

Hello!

We are once again asking you to complete the verification process. We understand that this may cause some inconvenience, but we would like to remind you that such measures are standard practice to ensure the security of your account.

Re-verification may be requested in several cases, which is a normal procedure. This may occur, for example, when you change your country or other unusual activity in your account.

Thank you for being so understanding and we hope to complete the process as soon as possible so that you can continue to enjoy your game without delays!

Dear @pedromgsilva,

The AskGamblers Complaint Team is kindly asking you to assist the 22bet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forward it to the relevant regulatory body.

Thanks for your cooperation.

I can hapily say that i finnaly withrawn my funds.

1 month after the first request was made and after so much preservance to get in touch with someone honest from 22 bet website, that really cared about my problem, it was not easy with the generic support because they just does not care at all, at least is my perspective.

If i may, i want to say that im extremely dissapointed with askgamblers mediation on this complaint, if you read carefuly the messages on this complaint you will see that i was asked within within 2 weeks to verify my 22 account twice wich is absurd (after the first one was complete ofcourse).


Whenever i had a reply on my email from 22 bet (saying they replied my complaint) at the start i had hope this website and 22bet would help me solve the situation, that did not happen, the replys were repetive and generic wich is frustrating, consider focusing the complaint problem isntead writing nonsense texts that leads nowere and time is going by.

Best regards,
Pedro

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.