Hi Team
I have a fully verified account on 22bet.. payment has been approved since the 27/11/21 at 10.10 am my time. Or 13.10 pm 22bets side
Issue started with the usual problem of not been able to withdraw to to the same method I put money on with.. which was 2 visa cards. 1 was revolut which I never got the option to withdraw to after winning as they have it under visa alternative to deposit but no withdrawl function.. and it just wouldn't let me withdraw to my other visa.. I have deposited with both..
Error showed as: (Withdrawals are only possible using the same details that were used to make a deposit. If you deposit money via different payment methods, you should withdraw money in proportion to the amount you have deposited via each payment method.) So since I could not withdraw back to my bank cards I decided to to make a sepa withdrawl . Seemed to be no issue and was approved shortly after..
I have still yet to receive the 22000 Euro withdrawl that I have made. It was all withdrew in one go via sepa.. Everytime I contact chat I'm just told it had been approved and sent to payment processor and to wait on the final status..and now the time they have told me to wait is up..
Now I cannot get any support at all whatsoever.. email support and live support do not reply anymore. I feel stuck here and I need any help at all.. requested a call back and phone rang once and then hung up.. There seems to be no repercussions whatsoever for the bad customer service.. requested another call back I answered straight away and nobody spoke on the other end for 32 seconds just blank and they hung up... in the app it says unanswered call I have the screenshots of the call time 32secs at 16.41.
I should mention I have withdrew smaller amounts 1000 to 1500 no problem to my visa card previously within 10 minutes which is a great feature..but..
Have all screenshots of whatever is needed and can send on no problem as required.
I'm not sure if that information should be in the complaint but you will know better..
I would really appreciate your help as you can see the amount at stake here.
Thank you very much for your time!!!
