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新着情報

22bet Casino - Casino refuses to process my withdrawal of €4000

解決済み

苦情情報

係争中のカジノ

22ベットカジノ

理由

認証問題

€ 4000

0XEEr チェコ共和国
3年前

Dear AskGamblers,
I've been playing on 22bet for already 4 years without any bigger issues. Deposits and withdrawals were working fine. I would say "lightning speed", it was always super quick. Good to mention that I am overall loosing player, I have spent at 22bet tens of thousands of euros.
In recent days I was able to spin my balance up to nearly 4.000€ and wanted to withdraw some. I've got a message (attached), that I need to provide documents to security team, which I did.
Please find my emails exchanges attached. They keep asking me for documents, which I have already provided. I sent them ID card as well as passport. Also, I already verificated myself years ago.
And now when I want to withdraw bigger portion money, it is an issue.
Please, let me know, what else I can do as I really do not know.
Thank you,
Martin

0XEEr チェコ共和国
3年前

Hello,
I've been asked to provide my bank card, which I've provided and it is the same card I am using for deposits and withdrawals on 22bet.
Also they asked for providing screenshots from Skrill account. I also provided.
Withdrawals are still not possible.

Dear AskGamblers,
can you try to contact 1xBet and 20Bet representatives, as they are clearly sister companies and I can see they are reacting on complaints here, while complaints for 22bet seems to be recently overlooked?

Thank you very much for your support,
Martin

0XEEr チェコ共和国
3年前

Now I am being asked for providing screenshots from Skrill account for section, which don't exist. And that was even confirmed by Skrill support.
[email protected] is sending me generic replies "Please pay attention to the requirements of the Security Department, otherwise further actions are impossible".
This is not moving forward at all. When will this end?

0XEEr チェコ共和国
3年前

Hello, are there any news?
Because I have none and their support is playing dead fish.

0XEEr チェコ共和国
3年前

Please close this, I had to contact gaming commission in order to get this sorted.
To all players: www.ga­min­gco­mmi­ssi­on.c­a/­fee­dba­ck.asp

AskGamblers
3年前

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved.

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

AskGamblers
1年前

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of 22bet Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

1年前

Hello, we are pleased to inform you that the player withdrew funds on 23 June 2022 at 18:19:38. The player is still playing and successfully withdrawing funds.

AskGamblers
1年前

Dear @0XEEr,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

22ベットカジノ 苦情

  • 200 / 201 解決済み
  • 2日 平均レスポンス
  • 5日 平均苦情ライフ
  • 2,257 USD 平均額

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