22bet Casino - Betting site is saying that they haven't received the fund

Hello Maddy08!

We're sorry to hear that you've encountered difficulties. To assist you as quickly as possible, please clarify the following details:

Did you contact customer support? This is the first and most effective way to resolve such issues.
If you did, what information was provided in response?
Please confirm the exact deposit date, as there is no record of a deposit for the specified amount on 07.02.

We are ready to review the case in detail and offer a solution. Looking forward to your response!

I have contacted the 22Bet Customer Support Team and following up with them on every alternate day since my deposit. They are saying that they haven't received the fund. But as per the statement from my bank the fund was successfully transferred to account of payment associate of 22Bet.
The fund was transferred on 07/02/2025 at 11.38 PM IST of Rs 39999.38 and the UTR number is 503877747810.

Hello!

We have checked the information and analyzed your deposits for February. The deposit of the specified amount was not received by our casino on the 7th of February. Please make sure that the transfer was indeed sent to us.

In addition, we can see that a deposit of this amount was made later. We recommend that you review your transactions and check if you used another gaming site on that day.

If the funds are not credited to the casino, we recommend contacting your bank to verify the status of the payment. If further information is required, our support team is always ready to help.

Dear 22Bet Team,

Please find the attached copy of latest bank statement from 07/02/2025 to till date and the bank confirmation for successful transfer. You may also find the details of transfer made on the payment associate with 22Bet on 07/02/2025. I am using 22Bet only and the deposit was made on your payment associate details. You may also check that I haven't make any deposit of same amount later on and the payment was transferred to the payment associate of 22Bet. I am attaching the history of deposit made on 22Bet and you can reconcile that all the deposit were credited in betting account except the amount of Rs 39999.38 made on 07/02/2025 against the UTR:503877747810.

As per your reply in Paragraph -2, if you are finding any pending transaction of same amount in your account than please clear the same and deposit the same in my betting or refund back to me.

In my bank statement, you will find that I am only using the 22Bet and the all the deposit were credited in my betting account except the amount of Rs 39999.38 made on 07/02/2025 against the UTR:503877747810.

Dear Maddy08,

Thank you for the information provided. However, as we have already informed you earlier, the specified transaction was not received by us on 7 February. We still recommend you contact your bank for clarification.

The deposit of Rs 39999,38 sent later is pending processing.

Dear 22Bet Team,

My bank has already confirmed that the fund was successfully transferred. However I will again contact. Please let me know the status of the pending transaction of Rs 39999.38 which is in under processing and when it will be credited in my betting account. And what are the details of that transaction like Transaction Date, Time and UTR NUMBER to reconcile with my bank also.

Dear Maddy08,

We see a transaction for Rs 39999.38 that was sent on 11 February 2025 at 21:20. For more information, please contact our support team. Our colleagues will be happy to provide all necessary clarifications.

Dear 22Bet Team,

Thank you very much for the confirmation.
But if the transaction of Rs 39999.38 was sent on 11 February, 2025 and now today is 26 February, 2025, even after the passing of more than 15 days, the fund has not been credited in betting account.
Please let me know when will this amount be credited in my betting account?
Please find the attached deposit transaction details from 07/02/2025 to till date. I haven't received the fund in my betting account. Please ask your team to credit the same in my betting account. Because everytime, I contacted them they were just saying nothing is pending.

Dear 22bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear 22Bet Team,

Please find the attached statement of Bank from 07/02/2025 to till date and the communication received by bank customer team that the fund was transferred.

As per your request 3 days back to contact your support team, I have contacted them again and they are just singing the same rhyme while I have told them that the issue is discuss with you over this Askgamblers.

You have found that you have received the request on 11/02/2025 at 21:20 and the transaction of Rs 39999.38 is showing pending than why still a loyal customer who is using the app since last 5 years is faced such issues.

It is kindly request you to please clear the transaction and deposit th same in my betting account on immediate basis. Please

Hello!

We are currently verifying the information with our payment department and awaiting their response. Please allow us some time to gather all the necessary details. We will inform you immediately as soon as we have an update on your request.

We apologize for any inconvenience and appreciate your patience and understanding!

Dear 22Bet Team,

It is already the almost 4 weeks to my deposit and also more than a week to your communication of pending processing but still I haven't received the fund.

Please find the attached copy of latest statement for your reference.

Dear 22Bet Team,

I am not understanding. You have the pending request to process but why still it has not been cleared yet.
Please find the attached statement for your reference.

Dear Maddy08,

We have contacted our payment department again and forwarded your up-to-date bank statement to them to expedite the review. At this time, we continue to await information from them regarding your case. We sincerely apologize for the delay and thank you for your patience. As soon as we receive an update, we will contact you immediately. Please give us some time; we are doing our best to help you as soon as possible!

Dear 22Bet Team,

As per the attached picture, you have confirmed that the request is pending in processing a week ago. Then still why do you not able to find the issue. Now it is getting frustrated to play with you guys. Even everything you have and still not supporting your customers who is with from more than 5 years. What a Pathetic Service, you are showing to your customers. It is more than a month to the deposit and still the result is zero. I was thinking that this app is customer friendly but that was my wrong assumption.

Hello Maddy08,

We can see that the problem is related to the payment via RoyalPay. The provider confirmed the transaction, but the funds were not actually received by them. They did a verification and reported that the funds were not credited. In this situation, they recommend that you contact your bank for a refund or provide an official response confirming that the money was received by the sender and cannot be refunded.

The necessary documents have already been requested from you through the VIP Manager. Once you provide them, we can move forward.

Dear 22Bet Team,

Please find the attached copy of email from bank of official, bank statement and the transaction receipt.
You guys are just wasting the customer time. These informations were already shared with your VIP Manager, with your customer support team but there is same rhyme they are singing from initial days to till now.
My bank has already confirmed that the transaction was successfully transferred and they can't proceed the chargeback or refund. They have also provided the complete information about your payment associate and I have also discussed the same with the bank of your payment associate but they can't do anything as the fund was successfully transferred and your payment associate has withdrawal the fund.
Stop wasting time and do some work. I have to stop playing on your site.

Dear 22bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello!

We have re-contacted our payment department and are awaiting their response. We would like to emphasize once again that the support service will be able to help the player much faster if you contact us directly. Specialists will promptly check the status of the request and provide up-to-date information.

How many times I need to contact your customer service. Still after a more than a month, you are not able to resolve the issue. And your customer team is more pathetic they are just having a single rhyme for all the issue and everytime they just say same thing and they were not able to resolve the issue as you are.
Your customer service is more pathetic than you are here.
Please find the attached statement for your reference.

Pathetic Pathetic Pathetic, close this bloody and fraud application when you can't support customer. <removed> customer service.

Hello Maddy08,

We have carefully reviewed the situation and found out that we have not received a document from you confirming the impossibility of returning the transaction. We have collected all the documents you sent us earlier and had a detailed discussion with the payment service. They claim that the funds have not arrived on their side and recommend you contact your bank with a request for a refund.

If the bank refuses the refund, you will need to get an official written confirmation of the refusal. Please submit this document to our support team for further review. Most likely, the funds are in the bank and you have the opportunity to return them. If the bank is unable to return them, it is important to get an official confirmation of this fact from the bank.

We will be waiting for your reply and are ready to help you.

You are just wasting the customer time. I have told you that I have already asked the same with my bank and they can't make any chargeback or refund for successful transaction. However on your again requirement I have asked them and they will reply till Monday.
I have also checked the transaction details with the bank of your payment associate and they said that the fund was received by him. Why aren't you providing me the statement of your payment associate. It will be better to with with bank. Please share the bank statement of your stating that he hasn't received the payment.

Hello Maddy08,

In this case, you will need an official written confirmation of this decision from the bank. Please send this document to our support team so we can thoroughly review your situation.

If you have any additional questions, we are always here to help.

22Bet Team,

Please find the attached reply from the Bank.

Chargeback or refund is not possible for the successful transaction. Please ask your payment associate to give the money to you. As the bank of your payment associate is also confirmed that he had received the fund and same has been withdrawn by him.

The bank details of your payment associate are following. You may also asked his bank and get the confirmation.

< removed account number >

IFSC Code of Your Payment Associate Bank: PSIB0021098

BANK NAME: PUNJAB AND SIND BANK

BRANCH: NEEMRANA