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22bet Casino - Bet won but not paid

解決済み

苦情情報

係争中のカジノ

22ベットカジノ

理由

その他

€ 200

投稿日 2023年1月25日

18/01/2023 I won a bet on a slot machine mega lucky 243, from 1win4spin provider.

3 megapot simbols at same time bit the mini jackpot of 200€ wasnt payed. After a lot of emails sent to 22bet support team the answer is : the bet was paid!!

Bit its not true as I sent screenshots to proof.

I'd would Like help to solve this in order to havê my prize payed please. the game was at 06:19 PM in 18/01/2023 i had 133.96€ at the time as it is at screeshot AMD just kept that way when I won didnt pau me the 200€ as it shows in slot indo.

投稿日 2023年1月25日

I already sent to your support team few of emails i had with the 22bet support. Do you want me to send again?

AskGamblers
投稿日 2023年1月27日

Dear 22bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

投稿日 2023年1月27日

Hi, no nothing till this moment not even 1 answer from them...still without my 200€

投稿日 2023年1月29日

Hello i just received an email from 22bet, saying again that after they verify the situation the answer stills the same, that they already paied out the prize.
Só i think that i never will be paied that Money 200€! This shouldnt happen...

AskGamblers
投稿日 2024年4月29日

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of 22bet Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

投稿日 2024年4月30日

Hello,

We are pleased to inform you that all player's payout requests have been approved from our side for the period. He is successfully continuing to play and make withdrawals at this time.

AskGamblers
投稿日 2024年4月30日

Dear @Clarasilva,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

22ベットカジノ 苦情

  • 186 / 189 解決済み
  • 2日 平均レスポンス
  • 5日 平均苦情ライフ
  • 2,386 USD 平均額

トラブルがある 22ベットカジノ?