22bet Casino - Would not let me withdraw my funds

I am still waiting for any information and nothing has happened... Still can not withdraw any money :(

Dear 22bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of 22bet Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Hello!
We have clarified the situation. Indeed, as of 10 January 2023, we noticed attempts to withdraw funds, but the transactions did not go through and the withdrawal was rejected by the operator with a payment processing error.

When checking the account, we found that the player's account was not blocked, but was closed for casino play due to a full ban from the Security Service. This means that the account has a full ban on placing bets and participating in games.

However, we would like to emphasise that the account still has a balance of around 150 euros, which the player can withdraw. A full ban on playing does not affect the ability to withdraw funds from the account. The player can use alternative withdrawal methods and try to withdraw the funds.

We apologise for any inconvenience this may cause. If you have any further questions or require further assistance, please do not hesitate to contact us.

Dear @borjanstef,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

The money were deposited with my credit card and now 22bet does not let me withdraw with that method. They have only given withdrawal options with Neteller Skrill etc, I have a Skrill account and tried to withdraw and it gives me back that I can only withdraw money with the method i have put money. If this is not scamming people then why would they not let me send the money on my back account or they could at least call me? They have my address, phone and everything. And this is not about the 150euros it's about morals, principles and customer support which they obviously don't have!

We would like to provide information about the deposit and withdrawal process

It is important to note that the availability of banks and payment methods for deposits and withdrawals can vary significantly from bank to bank or payment system to payment system. This is an individual decision due to the policies and specifications of each financial institution.

Our casino always strives to ensure a smooth and prompt withdrawal process. However, it sometimes happens that a bank or payment system operator rejects a transaction. In case a player is faced with such a situation, we have a wide range of alternative payment systems from which you can choose a suitable option for a successful withdrawal.

It is also important to keep in mind that not all operators or payment systems support withdrawal of small amounts. Minimum withdrawal limits may vary depending on the method you choose. We recommend that you familiarize yourself with the rules and restrictions of each payment system to be aware of the available options.

We strive to provide the most comfortable conditions for financial transactions players in our casino. If a player has any questions or requires additional assistance, our support team is always ready to help 24/7.

There is also a clause from the rules, which the player confirmed at registration:

22BET has the right to refuse to withdraw funds through payment systems or cash and offer instead a bank transfer.

Your support team that is ready to help 24/7 has again told me to write my story from zero to your [email protected] email and again explain the whole situation. I told them to put me in CC and explain the whole situation to them so I can transfer my money to my skrill account or bank account. If your "team" is so supportive they could've contacted me many times and they have my phone number so I could give them my skrill ID or bank account. There is no reason to put me in such a position that I have to work for my 150euro and send 20 emails since last year it has been more than 16 months. I don't understand why you are bringing a big fuss for 150 euros and connecting me with your whole company. Last thing people SHOULD KNOW is that If I didn't get nervous about this and post what happened to me on this website then I would never see any of my funds, you are only replying to my situation because I posted here.

Dear @borjanstef,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.