新着情報

  • 新着情報
  • 通知
検索
1000以上のカジノ、スロット、ボーナスを検索する

最近の検索

クリア

通知
読み込みに失敗しました。

リロード


通知
がありません。

リロード
全て見る

通知
読み込みに失敗しました。

リロード


通知
がありません。

リロード
全て見る

Playamo Casino - 1.266 BTC confiscated, falsely accused of breaching terms

解決済み
苦情情報
係争中のカジノ プレイアモカジノ
理由 ボーナス条件違反
Puttekaninen スウェーデン
投稿日 2017年9月11日

On August 27 I made a deposit of 0.15 BTC and received a 50 % bonus. I played through the wagering requirements and made a withdrawal the same day of 1.416 BTC.
Soon afterwards Playamo sent me an email:

"Dear Player.

Sorry, but your account will be closed and last winnings confiscated due to systematical breaching our Terms and Conditions while playing. We ask you to withdraw your last deposit sum before account closure.

Best regards.
Playamo Casino Support Team "

My withdrawal was declined and my balance was reset to 0.15 BTC, all of the winnings were forfeited.

I have been trying to get an explanation from Playamo how this could happen. They claim that I "systematically breached the terms and conditions". But they can not explain what part of the terms and conditions I have breached.

I have not breached any part of their terms and they have no right to confiscate my rightful winnings.

投稿日 2017年9月11日

Hello

Since the registration, You have deposited 36 times while taking 56 money bonuses.

Your winnings were confiscated according to our bonus T&C:
7b. At the PlayAmo casino it's forbidden to abuse the bonus offers available. If any such cases come to light, the casino reserves the right to seize any winnings gained as a result of abusing the bonus offers and disable the option of using any bonuses for that account in future.

Regards,

Playamo team.

Puttekaninen スウェーデン
投稿日 2017年9月12日

As far as I can see, you give no clear definition of "bonus abuse".
Before you can accuse me of bonus abusing you must explain what it means.

When I played with the bonus I played only on allowed games, below the maximum bet for bonus money and I played through the wagering requirements. What way of my game play can be considered bonus abuse?
Unless you can explain how I abused the bonus, you can not use term 7b.

You also chose a very convenient time to suspend my account. More specifically, right after I made a withdrawal after successfully playing through a bonus.
Prior to my latest deposit I made 6 other deposits for similar bonuses, which I lost. You had no problem with me claiming and using those bonuses. So they were apparantly not considered as bonus abuse.

It is easy to understand your way of thinking. As long as I keep loosing you allow me to play, but when I finally make a withdrawal you instantly suspend my account and take my winnings.

投稿日 2017年9月15日

Hello

Bonuses offered by Playamo are intended for genuine recreational players only.

Your highest ratio of bonuses(56) to deposits(36) is classified as "bonus hunting" or "bonus abusing".

That is why we reserve the right to confiscate your winnings and return your deposit.

Regards,

Playamo team

Puttekaninen スウェーデン
投稿日 2017年9月18日

You say that a bonus ratio of 56 bonuses on 36 deposits is bonus abusing.
So what about 55 bonuses on 35 deposits? Is that not bonus abusing?
Or 54 bonuses on 34 deposits? Which was the case on my previous deposits that I lost.

The point I am trying to make here is that you conveniently accused me of bonus abuse right after I made a withdrawal.
It is just as much "bonus abuse" (by your bonus abusing logic) to claim 55 bonuses on 35 deposits, would you not agree?
So why did you not suspend my account before?
The reason is obvious. You let me make deposits and it was fine as long as I lost them, which I did 6 times before I made this withdrawal.
When I finally made a withdrawal originating from a bonus, you could just claim that I abused it and confiscate my winnings.

This is very unfair and is not how a serious casino should act.
The result of the playing sessions should not determine if the playing style was abusive or not. Since I played the same way on 6 previous deposits and lost them, they should also be considered bonus abuse, right? In that case I should get all of the other deposited money back to my account according to your terms.

This is an option that is fair to both me and you.
Another option is to let me make my withdrawal of the entire balance of 1.416 BTC.

It is your choice.

Are you a fair casino that respect their players, or unfair and uses ugly tacticts to confiscate player's winnings?

投稿日 2017年9月19日

Hello!
At Playamo casino we are always trying to offer various bonuses to our players. Doing that, we also has to look for possible bonus abuse players.
We have special software which help us to detect such cases and as soon we receive a notification from the system that the player has reached the percentage of the bonus compared to the deposit amount, we are starting to investigate the account of the player, which has happened in your case.
Due to that, we have found the the bonus abuse from your side. Due to that fact we have acted accordingly to our Terms and Conditions.

Sincerely,
Playamo Team.

Puttekaninen スウェーデン
投稿日 2017年9月22日

It does not matter that you use a "special software". It can be programmed to act just like the way I explained earlier and only send notifications about this as soon as the player makes a withdrawal (and not send you notifications if the player loses).
You say that this system is based on "the percentage of the bonus compared to the deposit amount". If your system should work like this, then it is faulty. I will explain why.

At the time you made the decision to confiscate my winnings I had claimed 56 bonuses and made 36 deposits. That is a bonus/deposit rate of 1.56. As I mentioned earlier I made several deposits before this, which I lost. What I am trying to explain is that if you can consider my latest deposit to be bonus abuse, then all of these previous 6 deposits should also have been bonus abuse.
6 deposits ago I had claimed 48 bonuses and from 30 deposits. That's a bonus/deposit rate of 1.6 !
This means that I actaully had a higher bonus/deposit rate 6 deposits ago.

The question is, why did you let me make all of those 6 deposits (and let me play and lose them) when I actually had a higher bonus ratio? You said that your system sends notifications to you based on the bonus ratio, which means that you should already have received a notification 6 deposits ago (when my bonus ratio was higher than now).

But despite this you let me make deposits and it was fine for you as long as I lost them. I suspect that you actually got the notification, but purposely waited to suspend my account until I made a successful withdrawal. This way you had nothing to lose, and there was no way for me to win.

I can see right through your strategy and it is obvious that it is not fair or right for a casino to act like this.

I will be satisfied if you chose one of the following options:

1: Let me keep my winnings from my latest deposit
2: Refund me all of the previous 6 deposits (that I should not have been allowed to make in the first place)

Those are the only fair options and I hope you will understand that if you do not agree with any of them you can not be considered a fair and serious casino.

投稿日 2017年9月25日

Hi, Albin!
you can withdraw your 6 last deposits.


Sincerely,
Playamo Team.

Puttekaninen スウェーデン
投稿日 2017年9月25日

Hello Playamo!
Thank you for that.
I have now been refunded for my last 6 deposits and my withdrawals have been processed and completed.
I am satisfied with the outcome and consider the case to be resolved.

AskGamblers
投稿日 2017年9月26日

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

プレイアモカジノ 苦情

  • 93 / 96 解決済み
  • 1日 平均レスポンス
  • 5日 平均苦情ライフ
  • 8,726 USD 平均額

トラブルがある プレイアモカジノ?