Casino770 - Very delayed payment

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Info sul reclamo

Casinò contestato

NetBet Casino

Importo

€ 100

10 anni fa

I have been waiting for my 2 withdrawals of 2 x 52€, 17 days for first and 11 days for second. I asked them and they said that have some delays. But this is too much waiting, since my previous withdrawals were done in about 3-4 days. I already sent them documents, so I don't know why they are not done yet and when they will be. Currently their status is "in process".

*Reimbursements in process

Date & Hour Amount

2012-09-20 08:22:36 52.00EUR In process

2012-09-26 13:53:14 52.00EUR In process

12 anni fa

Still nothing, it has passed 3 weeks since I requested first withdrawal. When I asked them again on chat about when it will be, they said that "can not give me a time frame, as withdrawal requests are treated in priority order - in the order they are registered in".

So it could be a year or never.

12 anni fa

It has passed 5 weeks since my withdrawal request, and still nothing changed. In the meantime I have contacted Malta LGA, the authority under which license is Casino770. They responded after a week on my request, stating that they made a contact with the Cosmo Gaming representative, and requested information from him. Now they wait for a his response about this.

So other players, you can contact Malta LGA at email: compla­int­s@l­ga.o­rg.mt

or through webform at: www.pl­ayr­esp­ons­ibl­y.o­rg.m­t/­com­pla­int­s.aspx

12 anni fa

Finally today, after 37 days of waiting they have paid my winnings of 104€. Additionally they suspended my account, but that's ok because after this I would never play at their casino again. With so much complaints and non-responding, I think they should be blacklisted here on Askgamblers.

I think big role in this has Malta LGA, the authority I contacted regarding this matter. Casino 770 had no reasonable explanation or excuse for non-paying me, and they finally paid me when is their license in question. You have Malta LGA contact above. Good luck!

AskGamblers
12 anni fa

Dear @vasco,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

12 anni fa

Yes, you can close it, I have nothing to add here.

AskGamblers
12 anni fa

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.