LeoVegas Casino - Account has been Locked

Hi FFF1

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing with this. Unfortunately, due to GDPR and other information handling constraints relevant to your complaint, I am unable to look into this for you here.

I kindly ask that you email suppor­­­­­­­­­­­­­­­­­­­t­­­­­­@­­­­­­­­l­­­e­ov­­­eg­­a­­s.com detailing the above and putting: FAO Complaints Team as the subject line - We will then personally ensure that this is investigated further for you.

Thank you and have a great day!

Hi.

I have already done this numerous times and have been hit back with the same response stating there is no time frame available and these matters can take weeks or months. I want access to my account so I can take my funds and go elsewhere.

Hi FFF1

Thank you for contacting us.

If you have reached us and we have already made a final decision, please, email us with your questions. Please, could you either reply to the last email we sent you or send a new one with the subject FAO Complaints Team using the email suppor­t@l­eov­ega­s.com.

Thank you and have a great day!

All I’m being told is that my account is under review and it is locked due to security reasons. I have been told that the relevant department will email me but this hasn’t happened. I have been waiting ages!

Hi FFF1

If the team is already checking your case we will email you once the review is done. We appreciate your patience while we are investigation your case. As soon as possible you will receive an answer.

Thank you and have a great day!

I received an email yesterday stating I should send 3 months worth of bank statements and 3 months worth of payslips which I sent straight away. Still waiting for a response and for my account restrictions to be lifted

Hi FFF1

As already mentioned, If the team is already checking your case we will email you once the review is done. We appreciate your patience while we are investigating your case. As soon as possible you will receive an answer.

Thank you and have a great day!

All I keep getting told is to wait 3 to 5 days every 3 days. Seems like an endless cycle. No resolution as of yet.

Hi FFF1

As already mentioned, If the team is already checking your case we will email you once the review is done. We appreciate your patience while we are investigating your case. You will get an answer as soon as possible.

Thank you and have a great day!

I have been waiting a very long time now. This is just getting beyond ridiculous. I have sent everything you have asked for and still
Nobody is getting back to me!!