Delayed Withdrawal Request

I made a Netbet account and made a bet, won and wished to withdraw. Tried to withdraw on 8th July. Then received an email on the 9th July asking for
• the front/back copies of an official document to prove your identity
• the front/back copies of the credit card, you used to deposit on our site
• a copy of a utility bill in your name (phone/electricity bill) issued in the last six months.
I sent these immediately back the same day and received an email that said they had received them and they would be put on file.

Then on 10th July I received the email asking for the documents again.


Finally on July 12th I received an email telling me now I had to speak to a member of staff to verify.
"We have uploaded your documents to your file.
In order for us to fully verify your account we require a valid phone number where we can contact you.
Kindly note that the withdrawal process will be put on hold until we are able to talk to you.
Should you have any further questions, please do not hesitate to contact us.
Best regards,
Ryan
Netbet Customer Service"

Immediately I sent an email back with a contact number for myself and tried to call NetBet myself. I was on hold for 40 minutes without speaking to a single person (or having the phone answered) before it cut me off.

The next day I received no phone call, so called myself again and was on hold for 30 minutes and still didn't get through to anyone.

The next day I still didn't receive any calls from NetBet. So I had to wait over the weekend didn't I as their phone lines weren't open, and tried again today and was on hold for 45 minutes without speaking to a single person, whilst the chatroom had this to say...
"petermanchesterbe
I have been waiting, since Thursday and have had no phone call
Are your phone lines closed today?
40 minutes now, I have been on hold
 Read

Jack
It is indeed closed for the moment but tomorrow I can assure you that my colleagues will call you

Peter
So, I've been on hold for 40 minutes for no reason?! Unbelievable. The line says "All our agents are currently busy, please hold the line and your call will be answered shortly."...

Jack
That is because they are. We have a high volume. The line is opened but the waiting time is indeed a bit high"

Of course I was told I would get a call on Thursday, Friday and now Tuesday. BUT NOTHING

Lesson? DO NOT USE NETBET