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Twin Casino

Calificación de los jugadores 31 Reseñas
Tiempo de respuesta a quejas 17 Quejas
2 días el medio 17 Quejas
Lo que nos gusta
  • Retiro rápido (0-24 hrs)
  • Altos límites de retiro
  • Chat en vivo abierto 24/7
  • Certificado por eCOGRA
Lo que no nos gusta
  • Pocos métodos de retiro
  • Restricciones de varios países
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Twin Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://twin.com/
Establecido
2017
Licencias
Malta Gaming Authority
Propietario
Programa de afiliación
Idiomas
inglés, español, francés canadiense, finés, portugués
Tipo de casino
Juego Instantáneo, Móvil

Twin Casino es un casino en línea que ofrece juegos desde tragamonedas de video hasta video póker de algunos de los principales proveedores de la industria. Los miembros del casino pueden disfrutar de títulos hechos de parte de NetEnt, Microgaming, Play'n GO, Quickspin, Yggdrasil, Pragmatic Play y otros proveedores de software a continuación. Los juegos se pueden jugar instantáneamente a través de un navegador web o los miembros pueden usar su casino móvil. Twin Casino está autorizado y regulado por la Autoridad de Juegos de Malta.

Países y Territorios Restringidos

Desafortunadamente, en Twin Casino existen algunas restricciones de país. Estos incluyen jugadores que residen en Chipre, Bélgica, Dinamarca, Francia, Groenlandia, Grecia, Hungría, India, Indonesia, Italia, Jordania, Países Bajos, Rumania y Estados Unidos. La lista completa de países restringidos se puede encontrar en la sección Más datos del casino.

Juegos Virtuales

Twin Casino es el hogar de algunos de los nombres más importantes de la industria como NetEnt, Microgaming, Play'n GO y algunos otros. Para facilitar la navegación, los juegos se pueden clasificar por proveedor, características y temas de la A a la Z. Los juegos populares incluyen la tragamonedas Starburst, Immortal Romance y Gonzo's Quest.

Los jugadores que prefieren juegos de mesa pueden apostar con varios límites con una selección de juegos populares y más clásicos. Estos incluyen juegos como la ruleta francesa, el blackjack y el baccará.

Los videojuegos también se pueden disfrutar aquí para aquellos a los que les gusta apostar a las cartas. Estos juegos incluyen Deuces & Joker, Bonus Deuces Wild Poker y Double Bonus Poker.

Casino en Vivo

Los miembros que disfrutan de la emoción de un casino en vivo también pueden elegir. Organizado por crupieres masculinos y femeninos disponibles las 24 horas del día, los miembros del casino pueden disfrutar de juegos como Live Roulette, Live Baccarat y Live Blackjack.

Juegos Móviles

También se puede acceder a Twin Casino desde un teléfono inteligente o tableta donde los juegos se han optimizado para estar en movimiento. Los juegos se pueden disfrutar a través de un navegador móvil en cualquier momento y lugar, sin necesidad de una aplicación.

Asistencia

El casino tiene una función de chat en vivo para los miembros que buscan asistencia las 24 horas del día, los 7 días de la semana. También se puede contactar al soporte a través de un formulario de contacto en línea o por correo electrónico.

Seguridad y Equidad

Los jugadores pueden estar seguros de que sus datos personales y financieros están seguros, ya que el casino utiliza un alto nivel de servicios de cifrado y cortafuegos.

También se utiliza un generador de números aleatorios para garantizar que sus juegos sean justos y aleatorios.

Juego Responsable

Jugar en un casino siempre debe tener la diversión como objetivo. Antes de comenzar a jugar, hay que tener en cuenta que el juego nunca debe ser una fuente de ingreso o una manera de recuperar el dinero perdido o saldar las deudas existentes. En tales casos, es bueno realizar el seguimiento de tiempo y controlar el dinero gastado. En este casino, los jugadores pueden encontrar muchos consejos acerca del tema, como también pedir asistencia a través del chat en vivo. Sin diversión no puede haber juego, por eso se les pide a todos los jugadores que jueguen con prudencia y responsablemente.

StallCation

Quejas

Lee las quejas que otros jugadores han dejado sobre Twin Casino. Obtén más información sobre las quejas.

Mostrar todas las quejas
Twin Casino - Casino deliberately doesn't accept submitted documents

Hello!

I have trouble with Twin Casino. The casino deliberately doesn't accept submitted documents that meet the stated requirements.

After the verification request, the following documents were sent to the casino.

On March 25, I completed and submitted the "Source of Wealth - Questionnaire"

On March 28, I sent documents confirming funds received as winnings from another casino to make a deposit at Twin Casino:

screenshot of my casino account with my personal details,

screenshot of casino winnings,

the transaction history of my Skrill payment wallet, which shows the receipt of winnings from the casino.

On May 08, I sent the following documents to the casino:

Skrill statement for the last 3 months (02/07/2023 - 05/08/2023). The preamble of the statement contains my personal data: Customer ID, and email.

The Skrill payment system statement does not contain my personal data, such as first and last name, address, and phone number. In this regard, I provide you - A screenshot of my personal Skrill profile with my personal data: last name and first name, address, phone number, Customer ID, and email.

Screenshot of my casino account with my personal information: first and last name, phone number, email, date of my birth

Screenshot of my casino deposits for the last 90 days.

Screenshot of my withdrawals for the last 90 days.

The casino did not accept these documents, asking them to provide them in the best quality, but an extract from the Skrill payment wallet indicating the name and surname. to do this, I contacted Skrill directly with a request to send a statement in accordance with the requirements of Twin Casino.

On May 12, I sent the documents sent earlier in good quality to Twin Casino, as well as a Skrill statement indicating the name and surname.

But, the documents were not accepted again!!!

None of the casinos had such problems when passing verification! Moreover, having studied the information about the casino license, I hoped to receive high-quality services, but instead, for 2 months I send various documents for verification.

I can't solve the problem on my own, please help me.


Thank you in advance.

staus No resuelta
Twin Casino - Seven flawless proof of address refused
Hello.

I made my withdrawal three weeks ago and have been in constant contact with their verification team since then.

They keep rejecting my documents even though I have provided them with seven different proof of address.

They ask for some of the following documents:

Proof of Address
An official document such as:
• Utility bill. (including electric, natural gas, water, and waste)
• Bank statement
• Council tax bill
• Recent mortgage statement.
• Home Insurance certificate or policy.
• Letter from national or local governments.
• Landline, internet and/or TV broadband bill
• Credit reference agency
• Health and car insurance documents
or any official letter from the government issued to you, showing your name, address and date of issue (not older than 6 months).

I have provided statements from all the norwegian banks where I am a customer, I have sent several documents from norwegian authorities as well, including the military and norwegian police.

I feel totally hopeless since this process has taken forever and I keep refusing documents that are valid based on the list above. I have won ≈1300 EUR and it is obvious to me that they simply don't want to pay me my winnings and that they will refuse whatever document I send to them. I feel bitter and irritated, the treatment has been nothing else than highly unprofessional (sometimes they don't respond to my emails even in four days).

I really need help, I did not expect this from a MGA licensed company.
staus No resuelta
€1300
Twin Casino - Delayed withdrawals for almost 2 weeks

Hi

I have 15 pending withdrawals of 5k EUR each on Twin Casino.

These are winnings from different days: December 30-31, January 2-4, and now from a major win on January 8.

These withdrawals (almost 2 weeks old) are delayed due to a gameplay check by the provider, I was told in my contact with the casino.

Their Loyalty program customer service is always very helpful and assures me that my winnings are on the way and that these are pure routine checks. But for every day that passes I'm getting more and more worried that my winnings will not be paid out.

The "problem" is that I have kept playing during this time, since they assured me that any new possible winnings are not affected by this delay and should be processed regularly, and have (after first losing a large amount of the winnings) kept winning more and more. So I'm now up to 75k in winnings that have not yet been processed or paid out.

I'm actually very happy with my overall experience on Twin and have nothing negative to say about the casino except this delay that worries me. I have had previous withdrawals that have taken a maximum of 3 days on Twin.

I have read and reread the terms of the casino and I have not broken any rules or regulations also my account was verified twice, the last time on December 23 (only a week before the first withdrawal request in this "issue").

During my contact with the casino I have asked many times if they have everything from me to process these withdrawals after the GP check is done, and I have been assured many times that they have everything they need from me and are only waiting on the green light from the game provider. However, this morning I woke to find an email about needing to send proof of wealth, documents that I have already sent to them in December.

I uploaded these again immediately (about 10 hours ago) and haven't heard from them again, even though I tried emailing and live chatting with them to get an explanation after this request.

I'm hesitant to create this issue with you, but I'm very concerned now that my winnings will never reach me, and I am no longer getting a response from the casino, so I'm asking you for help.

I have screenshots of all the withdrawal requests and also from my game transactions with large/major wins and some screenshots from the actual game when I won. I also have all the written contact conversations (e-mails) with the casino saved and attached.

Thank you in advance!

staus Resuelta
€75000

Estadísticas de quejas

Resueltas 8
Cantidad promedio $ 8,068
Duración media de quejas 5 días
Tiempo de respuesta promedio 2 días

Reseña este casino

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Valoración del jugador
7/10 31 revisiones

Mejores revisiones de nuestros jugadores

Much better than the others I am reviewing today which are both good casinos. Twin is a star and my first choice every evening. Highly reccomended! Try them.

Hi Rhard1, Thanks for these 8 stars and great feedback - that´s what we work for! We are constantly working on making your player´s experience as seamless and fun as possible. That´s why Twinners feedback is so important to us. Don´t ever hesitate to contact our Support and let us know how we can keep improving and remain your first choice every evening :) Stay awesome, The Twin Team.

user avatar

- Nice design on the site
- Great customers support
- Large selection of quality slots
- Good reward program

I won 4000€ from a 100€ deposit and decided to withdraw it, but they wouldn't accept my proof of residence... I tried sending a couple of papers that stated where I live without successes. Ended up playing away all of it since you can't lock a withdraw. I don't think I will play here again due to the fact that you can't lock a cash out and that getting verified is so hard if you have a pending withdrawal.

Hi Krostein, Thank you for your review. We are glad you enjoyed our sleek design, friendly and professional support, large selection of games (and more to come very soon!), and great loyalty programme. We are genuinely sorry to hear your disappointment when it came to verifying your account. Just remember: this verification is required by law; for proof of residence, we required a copy of a recent (not older than 3 months) utility bill or bank statement showing your name, address and date of issue. More importantly, we´ll only need to verify your account once, afterwards your withdrawals will be much faster - that in mind, we hope you give us another shot! Stay awesome, The Twin Team.

user avatar

Good selection of games and nice design very smooth, but useless when you can’t withdraw your winnings

I deposited with paysafe card and i want to withdraw, they ask me to create a ecopayz account then deposit with ecopayz before being able to withdraw. Bull...it, that means you have to apply for a credit card, then create ecopayz and deposit to ecopayz and then use it to deposit to twin casino woow. Every single casino has the bank withdraw option.
Will never play here again

Hi Khanjan, Thank you for your review :) We are very proud of our large selection of games and sleek design - glad you enjoyed it! We are sorry to read your disappointment regarding payment methods. We do display all available deposit and withdrawal methods according to your country to avoid such confusions. You can find this information under Wallet (blue button in the top right corner) at anytime, including before your first deposit of course! At this moment, we don´t offer withdrawals via bank transfers to our valued Canadian Twinners. But the e-wallet Ecopayz is a great alternative, free, easy and secure, for all your online payments, and much faster than a bank transfer ;) We hope you give it another shot! Stay Awesome, The Twin Team

user avatar

Relatively new casino with great looking site part of Oring LTD casinos which I didn't know they are sister casino or owned by the same firm as Oddsring casino which is another great casino I have been playing. They have several casino software asMicrogaming, NetEnt, Evolution Gaming, Play'n GO, Quickspin, Yggdrasil Gaming, Quickfire, Genii, Pragmatic Play which from my taste is quiet enough.

The thing I didn't like about this guys is the fact they don't have any loyalty, no points, no wheel, no free spins nothing, the second thing is their welcome bonus. Ok their welcome bonus an average one of 100% with wagering of X40 of the bonus, maybe decent one, since the wagering is only on bonuses but the fact they offer as well free spins as part of their welcome deposit bonus, but the amount you need to deposit is a bit hilarious.

They offer 50 free spins on the first deposit and 50 free spins on second deposit and the minimum deposit so you could get those free spins is 50 euros?? wow a bit high deposit isn't it? and when you'll see on what game they are giving those free spins, not to mention they are from Quickspin provider and the name of the game Dwarfs Gone wild. I mean how much will a player get from Quickspin game, it surely wont be 50 euros, it will be some few euros, so my opinion you need to change your welcome offer actually the free spins, which lets be honest they are not free at all.

To trigger the welcome offer e-wallets are restricted, so another deposit must be made with visa or Master card. Only Norwegian players are allowed or eligible while depositing with e-wallet to get their welcome bonus, a bit odd if you ask me, only one country eligible for bonuses with e-wallet paying option.

Well made two deposits here and obviously my Lady luck isn't here. Played Piggy Riches, actually at the beginning wasn't so bad, but after a while of playing I ended up with zero in my account. So far only two times I received free spins without a deposit and the fact their nodeposit free spins are capped to 100 euros maximum withdraw, not much I have missed out.

Hi Katemak, Thanks for your review and for the 6 stars! We are glad you enjoyed our large offer of games and providers :) We are sorry to hear that you did not enjoy our Welcome Bonus that much and that you fell out of luck... But just a tiny-wee correction if we may: Though it is true that our minimum deposit is €50 to trigger the Welcome Offer, we also send almost daily offers, many Free Spins offers, some of which come without minimum deposit to cater all players. Also only Skrills deposits are restricted from the Welcome Offer - not all e-wallets, and we offer many more payment alternatives, all of which allow you to get our bonus. Last but not least, and we hope you´ll like that: we still don´t have a wheel, But we do have a pretty great Loyalty Programme now, rewarding your inner Twinner with Free Spins and Cash Prizes. Check it out here: https://twin.com/loyalty May Piggy Riches spin in your favor next time! Stay Awesome, The Twin Team

user avatar

I normally ignore reviews that talk about customer service because who cares. I am adding a couple of reviews on this site today and need to big up Twin casino for there very professional service. I was not awarded a bonus on a glitchy slot and they were able to track it and payed me on it in a few hours last month. Love it. Excellent site as well.

Hi Rosief, Thanks for your review - we sure love these stars :) Our Support team is indeed Twincredible! We are glad to hear that they could fix this for you and that you are enjoying your time with us. For more rewards, keep twinning and level up with our new Loyalty Programme (https://twin.com/loyalty)! Stay Awesome, The Twin Team

user avatar

Professional website
6h(evening time) took to verify my account and process 300 euros withdraw
Absolutely flawless design as well as responsive, quick and easy to navigate
Customer support is brilliant
Most likely only casino I'll ever play on again.

Hi Zippizod, Wow, thanks a lot for your 10-star review :) We are thrilled to know that you´re enjoying our Casino. We are constantly working on making your experience as Twintastic as possible, offering fast payouts, awesome support and intuitive gameplay. And if we really are the only online Casino you´ll ever play, note that your loyalty comes with great rewards, as we recently launched our Loyalty Programme - if you haven´t seen it yet, check it out over here: https://twin.com/loyalty Stay Awesome, The Twin Team

user avatar
Usuario inactivo
10/10

*Very good website work well on mobile
*Patrick customer service is the man!
Are you in any doubt he will answer you quickly and in fluent English!
Support helped with KYC (Know Your Customer) as well
* all in all, 10/10

FRUIT WARP! :(
There is no free spins or loyalty program
And computer blackjack with high limits. Other then that, thumbs up!

Hi Billy1992, Wow so many stars - thanks a lot, Twinner! We´ll make sure to transmit the message to Patrick ;) You´ll be happy to know that we now, not only offer almost daily Free Spins promotions, but we also launched our Loyalty Programme (https://twin.com/loyalty) rewarding our fabulous players with even more Free Spins and Prizes in cold hard Cash, as they move up to the 200 levels! Check it out! Stay Awesome, The Twin Team

user avatar

Great selection of games, so far a standard casino with standard bonuses, pretty cool looking

Suprise! I was meeting the rollover when magically netent games stop allowing quick spin.
So you can play here but watch out they try to put barriers to rollover raquirement.
Don't mind loosing, in fact I have lost several times, but this kind of things annoy me big time.
I'll never deposit here again. You should do the same, try g'day or fruity casa, those seem to be fair

Hola Cesaraga, Thanks for the review and apologies for the late reply. What you´re describing sounds like a bug in a game, and of course it´s annoying, but out of our hands so we hope you contacted our awesome Support team, they could make it up to you. Other than that our rollover requirements are pretty straight forward (just be careful to check our list of non eligible games, so you don´t get any bad surprise!). Cheers for the "thumb up" on game selection (we´ve got even more nowadays!) and the sleek design (we added quite a few cool features - check it out!) Stay Awesome, The Twin Team

user avatar

- Top notch customer service
- Fast payout and verification (within the day)
- Great selection of games
- Can’t stress enough how good the customer service is

I’ve played at many online casinos but honestly Twin is probably the best one yet. I won big a few times (big by my standards). Verification was done within a few hours and winnings were in my EcoPayz account same day. I couldn’t be happier with Twin. This is what professionalism and fairness should be like in all casinos. Canadians usually have some trouble playing online with most casinos, but not with Twin, the entire process is smooth and quick. I can’t recommend them enough. Brilliant work guys, keep it up.

Could use like maybe a loyalty points system, but that’s not even a dislike, just more of a suggestion.

Hi Johnsav, Wow, thanks a lot for these 10 stars and the kind words. Our Support team truly is twincredible, as we say around here! We are thrilled to hear you enjoy our Casino, we are constantly working on improve our services and you´ll love to know that we now have a Loyalty Programme, with 200 levels, rewarding our loyal Twinners with Free Spins and cold hard Cash - Check it out: https://twin.com/loyalty! Stay Awesome, The Twin Team

user avatar

Cool design and nice responsive on the phone. Promotions on non-popular games.

Minimum deposit is 20 Euro. Fees on deposits and fees on withdrawals (seriously, winning and need to pay for a withdrawal?!).

Non-constantly live support. Missing the something special besides the design. Sticky promotions not on main games.

Hi Casinolover717, Danke for your review. We are sorry to read that your experience with us wasn´t as Twintastic as we´d wish. We had time to improve a lot since March: new on-site features for a better, more intuitive gameplay, more games, more diversity of Offers topped up by a fresh Loyalty Programme. Oh! And no fees on neither deposits or withdrawals. Give us another shot whenever you want :) Stay Awesome, The Twin Team

user avatar

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