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Playamo Casino

Nuestra calificación CasinoRank
1/10
CasinoRank
Calificación de los jugadores 325 Reseñas
8.1/10
325 Reseñas
Tiempo de respuesta a quejas 109 Quejas
2 días el medio 109 Quejas
Lo que nos gusta
  • Juego instantáneo
  • Disponible en ordenadores y dispositivos móviles
  • Procesamiento de retiro muy rápido
  • Disponible tanto en moneda fiduciaria como en bitcoin
  • Asistencia por chat en vivo y correo disponible 24/7
  • Encriptación SSL
  • Juego justo y probado por auditorías independientes
Lo que no nos gusta
  • Variedad de juegos virtuales limitada
  • Términos & Condiciones escritos en inglés
  • No hay asistencia telefónica
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Playamo Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
http://www.playamo.com
Establecido
2016
Licencias
Curazao
Propietario
Programa de afiliación
Idiomas
inglés, finés, alemán, noruego, polaco, ruso, turco, húngaro, checo, hindi, portugués, italiano, chino, irlandés, francés, francés canadiense
Tipo de casino
Juego Instantáneo, Móvil, Crypto Casino

Playamo Casino es un casino de escritorio y de móvil que tiene como objetivo ofrecer juegos de alta calidad a jugadores de todo el mundo. Acepta bitcoins, dólares estadounidenses y euros y cuenta con tiempos de retiro de menos de 2 horas. Los jugadores aquí encontrarán una variedad de juegos de renombre de NetEnt, Microgaming, Booming Games, Amatic Industries, Endophina, SoftSwiss, NextGen Gaming, Betsoft y muchos más. El casino también alberga juegos en vivo de Evolution Gaming y Ezugi. Playamo Casino está disponible en inglés, ruso y muchos idiomas más y posee la licencia de Curazao.

Países y Territorios Restringidos

Actualmente, el casino no acepta jugadores del Reino Unido, EE. UU., Israel, Francia, etc. Para ver la lista completa de países restringidos, consulta Más datos del casino.

Juegos Virtuales

Los jugadores de Playamo Casino encontrarán las tragamonedas en línea más populares de muchos proveedores conocidos. Estos incluyen tragamonedas exitosas de NetEnt como tragamonedas Starburst y tragamonedas Guns N' Roses, los favoritos de SoftSwiss como la tragamonedas Aztec Magic y tragamonedas Brave Viking, y muchos otros como la tragamonedas Sushi y Blast! Boom! Bang!

Aunque las tragamonedas constituyen la mayoría de los juegos de Playamo Casino, también está disponible una gran cantidad de favoritos virtuales. La sección de Ruleta es particularmente diversa y ofrece más de una docena de variantes diferentes. Los jugadores también encontrarán Blackjack y un puñado de juegos de video póquer. Desafortunadamente, en este momento no hay póker de mesa u otras especialidades de casino.

Casino en Vivo

Aquellos que buscan una experiencia de juego altamente inmersiva la encontrarán en la sección Casino en vivo. Aquí, los jugadores encontrarán varios juegos de ruleta y blackjack en vivo. Los juegos están hechos de softwares de nombres como NetEnt, Evolution Gaming y Ezugi.

Juegos Móviles

Playamo Casino está disponible para los jugadores tanto en casa como en movimiento. Aquellos que quieran divertirse en su dispositivo móvil pueden simplemente abrir el sitio web en el navegador de su teléfono inteligente o tableta para comenzar. No es necesario descargar la aplicación y el casino móvil está integrado a la perfección con la versión original.

Asistencia

Una de las mayores prioridades de Playamo Casino es el servicio de atención al cliente. Los representantes disponibles las 24 horas del día, los 7 días de la semana a través de una sencilla interfaz de chat en vivo es una de las características de las que Playamo Casino se enorgullece. Los miembros también tienen la opción de comunicarse con un agente a través del correo electrónico o el formulario de contacto en línea si lo prefieren.

Seguridad y Equidad

Playamo Casino garantiza que los jugadores estén seguros en todo momento con la implementación del cifrado SSL. Esta tecnología está implementada en todas las páginas del sitio web, lo que garantiza que nadie pueda leer o descifrar la información confidencial enviada al casino para ningún propósito.

Playamo Casino solamente usa juegos de proveedores confiables que han sido auditados varias veces. Estas auditorías muestran que todos los juegos funcionan con un generador de números aleatorios (RNG) genuino. Como tal, confiamos en que los jugadores encontrarán una experiencia de juego justa aquí.

Juego Responsable

Jugar en un casino siempre debe tener la diversión como objetivo. Antes de comenzar a jugar, hay que tener en cuenta que el juego nunca debe ser una fuente de ingreso o una manera de recuperar el dinero perdido o saldar las deudas existentes. En tales casos, es bueno realizar el seguimiento de tiempo y controlar el dinero gastado. En este casino, los jugadores pueden encontrar muchos consejos acerca del tema, como también pedir asistencia a través del chat en vivo. Sin diversión no puede haber juego, por eso se les pide a todos los jugadores que jueguen con prudencia y responsablemente.

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Quejas

Lee las quejas que otros jugadores han dejado sobre Playamo Casino. Obtén más información sobre las quejas.

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Playamo Casino - One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

staus Resuelta
$3000
Playamo Casino - Assistance required: Withdrawal is being cancelled
Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie
staus Resuelta
$3102.31
Playamo Casino - Casino took 10 days and 4 requests to apply my requested self exclusion

On April 13/21 I sent an email to Playamo Customer Support requesting that they close my account permanently as I was choosing to Self-Exclude myself from their website indefinitely.


According to their website, when you set a Self-Exclusion Limit your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active.

Under the terms and conditions it says that setting Self-exclusion lets us know that we need to take all measures to block your access to your account and make sure that you receive no promotional materials. You may also contact our support team at [email protected] and inform us about your decision to stop gambling at the Website for a certain period of time or forever. Self-exclusion means that you will be barred from play at all online casinos under the participating licence.


However this is not what happened to me. Instead of closing my account, Playamo Customer Support sent me back an email saying they were passing my message onto the dedicated team who would contact me.


On Apr 14/21, I received an email from Dana, my Playamo VIP Manager stating she received a message from player support, asking what can I do to help?


I replied to her on Apr 14/21, by forwarding my initial request to Player Support in regards to closing the account and self-excluding indefinitely to her email.


On Apr 16/21, Dana contacted me again to state that she had not heard back from me and she proceeded to offer me promotions and loyalty credits to continue playing on Playamo.com.


I emailed her back Apr 16/21 telling her everything I disliked about gambling on their site. Since I had already asked twice to be self excluded, I figured maybe telling her all my dislikes would get the job done. I was wrong. She just emailed me back on Apr 16/21 trying to convince me to play and even provided a cash bonus to my account to get me back playing.


I sent another email back a couple hours later on Apr 16/21 asking her to do as I requested and close my account and to honour my wishes to self-exclude from their site indefinitely.


I received the next email from Dana on Apr 19/21 stating that she respected my decision but asking me to ‘think one more time’. Then she went on to say what a smart player I am, how I am going to win big and offering me more no deposit cash bonuses, and bonus unofficial weekly cashback. Preying on all my weaknesses as a gambler. I finally said fine I would think about it to put the bonuses in my account.


Then Apr 22/21 I emailed Dana again. Only this time it was to request a refund for the $875 that I had been allowed to deposit into my account since making my first request to be self-excluded on Apr 13/21.


I told her that if my request for self-exclusion had been applied to my account as their policy states it should have immediately been, I would never have been able to deposit and lose another $875.


I received a message back from Dana Apr 22/21 stating she was sorry for my gambling problems, my account was now closed and she would pass my request for a refund on to administration. I would hear from them within 24hrs.


I received an email on Apr 23/21 stating that my account was closed and there would be no refund as it was closed as soon as I said I had a gambling addiction and they said nothing could be done as I did not contact them earlier.


I emailed back and forth with Player Support a few times stating I made earlier attempts and requests to have my account self-excluded... But for some reason they don’t seem to consider those as reason enough to immediately close the account even though that is exactly what their policy states.


I am not sure where to go from here. I can not provide a screen shot of the deposits to my Playamo account (but the casino should be able to provide that) as my account was closed while I was trying to do that.


I have included screen shots of the emails to verify what I am stating. I just want them to reimburse the $875 I was able to spend after they did not immediately disable my account after requesting self-exclusion.

staus Resuelta
$875

Estadísticas de quejas

Resueltas 98
Cantidad promedio $ 8,389
Duración media de quejas 6 días
Tiempo de respuesta promedio 2 días

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Mejores revisiones de nuestros jugadores

Been on here for like a month. Started with $10, played slots, and won $30. Nothing big, but cool. 🤑 Withdrawals were alright. But, one thing tho, the bonuses? Meh. Not a fan of the terms. They do give cashback, but man, it's not enough to make me feel rich. Still, fun experience overall. 🎰

Hello Tincert1ni, We're so glad you've had a fun experience with us for the past month! It's fantastic you turned your $10 into a cool $30 and that withdrawals were a breeze. We also hear your feedback about our bonuses and cashback. We're always working on making our offers better for our players. Thanks for your kind words! Playamo Casino Team

user avatar

Deposits instantly, and withdrawals go either to my bank card or e-wallet without a hitch. The best part is doing it all from the mobile app takes less than a minute. Truly the most convenient setup I’ve found. But the first payment can be long, because your data is being checked, it's worth being patient.

Hello Binderman, We're thrilled to hear that you find Playamo Casino's setup to be the most convenient you've found! It's fantastic that deposits are instant and withdrawals to your bank card or e-wallet go off without a hitch. We also appreciate you mentioning the importance of being patient with the first payout—it's a crucial step to ensure everything is secure. Wishing you continued great experiences, Playamo Casino Team

user avatar

Here is No Need to Worry! And i LOVE it! I always check for local licenses before signing up to any casino, and this one ticks all the boxes. Knowing that it operates under proper regulations made me feel at ease. Plus, they use encrypted payment systems. Like! Like! Like!

Dear Preston98, We're so happy you love Playamo Casino and feel completely at ease here! It's fantastic that our adherence to proper regulations and use of encrypted payment systems give you such peace of mind. We truly appreciate your trust and are delighted to "tick all the boxes" for you! Warmly, Playamo Casino Team

user avatar

One of the few places that actually delivers fast payouts without making you jump through hoops. Their games are fair, and I love the live casino options. Wish they had more themed promotions though, especially around holidays.

Dear Stwz2000, We're so glad you found Playamo Casino to be one of the few places that delivers fast payouts without hoops! It's fantastic you enjoy our fair games and live casino options. We've noted your wish for more themed promotions, especially around holidays, and we'll keep that in mind as we plan future offers. Thanks for your valuable feedback, Playamo Casino Team

user avatar

I’ve been with Playamo since 2020 and it’s by far my number one casino. The VIP manager hospitality exceeds my expectations cause they go above and beyond to take care of its members. Highly suggest joining if you haven’t tried Playamo yet!

Dear Danimal2020, What an incredible review! We're absolutely thrilled you've been with Playamo Casino since 2020 and consider us your number one casino. It's wonderful to hear our VIP manager hospitality exceeds your expectations by going above and beyond. Thank you for your strong recommendation—it means a lot! Wishing you continued great experiences, Playamo Casino Team

user avatar

Overall, this is a casino I trust and genuinely enjoy playing at. Their games payout consistently, withdrawals process swiftly, and customer support treats players respectfully. I just wish they would add more frequent bonus offers for regular users.

Dear Pejenkins, We're truly delighted you trust Playamo Casino and genuinely enjoy playing here! It's fantastic that our games payout consistently, withdrawals process swiftly, and customer support treats players respectfully. We've noted your wish for more frequent bonus offers for regular users and appreciate your input! Thanks for your kind words, Playamo Casino Team

user avatar

I'm genuinely happy with Playamo casino—deposits and withdrawals have been quick and trouble-free. Their customer support is among the best I've encountered, always ready to help. Only small downside is the occasional lagging on the mobile app.

Dear Sachel1, We're genuinely happy you're so pleased with Playamo Casino! It's fantastic that your deposits and withdrawals have been quick and trouble-free, and you find our customer support among the best you've encountered. We've noted your feedback about occasional lagging on the mobile app and are continuously working to improve performance. Best, Playamo Casino Team

user avatar

Website and app are well organised and easy to use. Great variety of slots and live dealer games. Amazing bonuses almost daily. Once verified, withdrawal is super easy and fast! The 24/7 customer support team are always lovely to chat to and they promptly address and fix any issues you might have immediately.
My VIP manager is the absolute best ever!!
She is always willing to help and she regularly sends the cutest emails with amazing bonuses attached!

Dear Mtava1982, What an amazing review! It's fantastic that you find our bonuses amazing and withdrawals super easy and fast once verified.We're especially delighted that our 24/7 customer support is always lovely and prompt, and that you find your VIP manager to be "the absolute best ever"—always willing to help and sending cute emails with amazing bonuses! Your long-term satisfaction means the world to us. Wishing you continued great experiences, Playamo Casino Team

user avatar

I love Playamo because withdrawals are very quick. And when we make a withdrawal, it is no longer possible to access this money, so there is less chance of losing everything. The games are very interesting and still pay well.

Dear Pattybinks, It's fantastic that our very quick withdrawals are a key highlight for you, and you appreciate that funds become inaccessible after withdrawal, helping prevent losing everything back. We're also glad you find our games interesting and well-paying. Thanks for your wonderful feedback, Playamo Casino Team

user avatar

Playing here has genuinely been rewarding—the payouts are fast, the games feel fair, and deposits are seamless with plenty of payment methods. Their support team is friendly and knowledgeable. I do wish they'd offer more live dealer tables during peak times, though.

Dear Sid001, It's great to hear that playing with us has been genuinely rewarding for you! We're thrilled that our payouts are fast, games feel fair, and deposits are seamless with plenty of payment methods. We also appreciate you finding our support team friendly and knowledgeable. We take your suggestion for more live dealer tables during peak times seriously and will definitely consider it. Cheers, Playamo Casino Team

user avatar

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