Melbet Casino

My deposit to casino was not credited

Hello! I've been a client since 2019 and have made numerous deposits and withdrawals without any issues. On January 31, 2026, I made a deposit of 77,580 rubles. It wasn't credited. I contacted support. They asked for a receipt, then created a request to search for the deposit. The deadline was set at two days.I provided a receipt, a video from my personal account, and a bank statement. They ultimately extended the period to 10 days. A total of 10 days have passed since the deposit. How long will it take for the funds to be credited? my id account 91081959

Melbet Casino- Suspicious url due to which I wish to close my account

руб.77580

I registered at Melbet Casino. I received the welcome emails... but when I clicked on one of the links in the emails, it redirected me to a completely suspicious URL https://melbet-751074.top/es. When I realized this, I requested the closure of my account because I don't trust a URL like this at all. They asked me to send documents and photos to close my account, which I'm not going to do because I don't trust them redirecting me to URLs like this. Furthermore, this platform has slots enabled that are prohibited in my country, which makes me even more suspicious. This is another reason why I don't intend to send such sensitive information as photos of my ID. All I'm asking for is the closure of my account because I don't trust them. I requested it through the email I used to register, and they refuse to do it. I have photos and videos as proof of all this.

Rechazada

Deposit of 1000dhs

Hello,
I tried to make a deposit on my Melbet account. The platform displayed a number to which I had to send the funds. I went to CashPlus and sent the money to that number.

After returning home to take a screenshot of the transaction, I noticed that the number on the platform had changed and was no longer the same number I sent the money to.

I attempted to contact support, but I have not received any solution so far.
I request AskGamblers’ assistance in contacting Melbet, investigating this issue, restoring my account details, and crediting the deposit to my balance.

I can provide evidence such as the CashPlus receipt, screenshots, and account information.
Thank you.

Rechazada

د.إ.‏1010

I don't receive my cashout

I requested a withdrawal from my account, and it seems to have been approved, but I haven't received the money yet. They say I have to wait three hours, and I have waited, but I haven't received anything. The money transfer itself takes no more than ten seconds. I've sent several emails, but there's no response. I have 3000 Saudi Riyals in my wallet, and 2080 has been transferred but I haven't received it yet total 5080 riyal ... Please help me get my money.

Note: The complaint was filed after the time specified by the casino had expired.

KYC Delayed and Withdrawal Pending

ر.س.‏5080

Hi Team,

My Melbet ID is 1436157871. I’ve been trying to withdraw my funds since November 1, 2025, but the withdrawal was blocked and I was asked to submit documents for verification. I’ve been sending the requested documents for the past 7 days, but the process is keep getting delayed. My balance is $5,247. Kindly look into this Issue.

No resuelta

$5247

Withdrawal rejected and verification document pending

Melbet account id - 1426248289

02/11/2025 I'm withdrawl RS.16444 but withdrawal is rejected.
Withdrawal rejected reason = " Request for documents "

I'm submitting entire asking documents to MELBET security department ( via email ) . THEN after mail received from melbet security department = " Your request has been sent to the specialists, wait for the answer "

02/11/2025 onwards till now I'm unable to WITHDRAWL my amount ( and ) I'm unable to play casino games.

Kindly request to you Solve my issue.

Attached FILE - withdrawal rejected detail screenshot

Delayed Withdrawal of NPR 41000 approximately 290 USD

₹16444

Hello AskGamblers Team,

I am filing a complaint regarding the delayed withdrawal of my funds from Melbet account **1349328963**.

1. **Amount:** The original amount is **NPR 41,000 (approx. $290 USD)**.
2. **Request Date:** I initiated the withdrawal on **October 11, 2025**, using the 'Kankai, Kathmandu' payment system.
3. **The Problem:** It has been **6 days**, and I still have not received my money.

**Details of Support Interaction:**
I have contacted Melbet Customer Support multiple times (on Oct 14th and 15th, as shown in the attachments) seeking an update. Their response is always the same: **"Hajurko request hamile sambandhit specialist lai forward garisakiyeko chhau. Kripaya thap samadhan ko lagi dhairyapurbak pratikshya garnu hola."**

**Translation:** "We have already forwarded your request to the relevant specialist. Please wait patiently for further resolution."

The support team refuses to provide a clear timeline or any useful update, forcing me into an endless waiting loop. This behavior forced me to contact unofficial agents on platforms like Telegram (screenshots also attached).

I am attaching all screenshots, including the original chat in Nepali, as proof. Please note the unhelpful, automated responses from the Melbet Operator.

I request your intervention to force Melbet to process this withdrawal immediately. Thank you.
--- CHAT TRANSLATION (NEPALI TO ENGLISH) ---

Me (User): What is the update on my payment??
Melbet Operator: We have forwarded your request to the relevant specialist. Please wait patiently for further resolution. We will resolve your problem soon.

Me (User): Am I going to get my payment or not?
Melbet Operator: Since your issue has just been forwarded, it may take some time to resolve. After the issue is solved by the relevant department, you will receive the amount.

No resuelta

नेरू41000

Estadísticas de quejas

Resueltas 33

Cantidad promedio $ 2,051

Duración media de quejas 10 días

Tiempo de respuesta promedio 1 día

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