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LunuBet Casino

Nuestra calificación CasinoRank
7.3/10
CasinoRank
Calificación de los jugadores 11 Reseñas
5.7/10
11 Reseñas
Tiempo de respuesta a quejas 6 Quejas
0 horas el medio 6 Quejas

Resumen rápido de AskGamblers

Opinión del editor

LunuBet Casino tiene una interfaz fácil de usar, y no tuvimos ningún problema accediendo a todo lo que necesitábamos en el casino. Hay una buena mezcla de juegos y métodos de pago y algunas buenas características de usabilidad para ayudar a cualquier perfil de usuario a encontrar sus juegos favoritos. El diseño es interesante y muy moderno. 

Los jugadores pueden también disfrutar de un programa VIP para obtener recompensas extra basadas en sus actividades de juego, igual que participar en torneos o comprar bonificaciones en la tienda. 

Lo que nos gusta
  • Buena selección de métodos de pago
  • Sitio en español fácil de navegar
  • Chat en vivo 24/7 en español
  • Juegos nuevos y exclusivos
Lo que no nos gusta
  • Límites de retiro basados en el nivel VIP
  • Tiempo pendiente de hasta 3 días
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de LunuBet Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://lunubet.com/cl
Establecido
2023
Licencias
Curazao
Propietario
Programa de afiliación
Idiomas
inglés, español, francés, alemán, finés, noruego, polaco, húngaro, portugués, italiano, checo
Tipo de casino
Crypto Casino, Deportes, Juego Instantáneo, Live Casino, Móvil

Información general sobre LunuBet Casino

Podemos ahora decir oficialmente que LunuBet Casino se ha unido a la lista de casinos en línea de AskGamblers, ofreciendo una gama de los mejores juegos proporcionados por proveedores exitosos y reconocidos de la industria. El sitio opera bajo una licencia de Curazao

LunuBet casino online está disponible en varios idiomas, incluido el español. Gracias a sus versiones dedicadas a los jugadores latinoamericanos, podemos incluir la marca a nuestros catálogos de casinos peruanos y casinos chilenos. Claro, tienes la oportunidad de registrarte a través de AskGamblers, utilizando incluso los últimos dispositivos móviles, si así lo prefieres.

Si necesitas más información para tomar una decisión, consulta esta página para leer nuestra reseña de LunuBet Casino, revisiones de los demás jugadores y el historial de quejas. Es más, puedes volver más tarde y escribir tu propia revisión. 

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Bonos de LunuBet Casino

Echa un vistazo a bonos de LunuBet Casino y elige el que más se ajuste a tus preferencias.

Descubre todos los bonos
Giros gratis
50 Giros Gratis
Giros Gratis N/A
Requisitos de apuesta para Giros Gratis N/A
Depósito mínimo 17000 CLP
Bono de recarga
50% hasta PEN 3,500 + 50 Giros Gratis
Requisitos de apuesta 35x(d+b)
Porcentaje de bono 50%
Depósito mínimo 250 PEN
Bono de reembolso
Hasta 15% Bono de reembolso semanal
Requisitos de apuesta 1x
Valor de retiro máximo N/A
Depósito mínimo N/A
Bono de recarga
50% hasta CLP 595,000 + 50 Giros Gratis
Requisitos de apuesta 35x(d+b)
Porcentaje de bono 50%
Depósito mínimo 17000 CLP
Bono de bienvenida
100% hasta CLP 425,000 + 200 Giros Gratis en el primer depósito
Requisitos de apuesta 35x(d+b)
Porcentaje de bono 100%
Depósito mínimo 17000 CLP

Quejas

Lee las quejas que otros jugadores han dejado sobre LunuBet Casino. Obtén más información sobre las quejas.

Mostrar todas las quejas
LunuBet Casino - Refusing to complete verification and release my winnings despite providing all available documents
On 5 November, I played on LunuBet and won a sum that I later requested to withdraw. I followed all terms and conditions and submitted every document the casino requested.

After completing the initial KYC process, the casino suddenly asked for an additional document:
a transaction statement from 10 October to 10 November.

However, this is impossible, because my Revolut account was created on 4 November.
There are no transactions available before this date.

To be fully transparent, I submitted:

The complete transaction statement from 4 November (the earliest date available)

Official documentation from Revolut proving that my account was opened on 4 November

Clear explanations multiple times that no earlier transaction history exists

Despite this, the casino continued to demand a transaction statement starting from 10 October, ignoring the evidence and explanations I provided.

This means LunuBet is requesting a document that cannot physically exist, which has effectively blocked my withdrawal without valid justification.

I have attached a PDF containing the full email conversation and screenshots showing that:

I have cooperated fully and submitted all available documents

I clearly explained why earlier transactions cannot be provided

The casino keeps requesting the same impossible document instead of completing the verification

I am asking AskGamblers for assistance, as I have complied with all reasonable KYC/AML requirements, and the casino is withholding my legitimate winnings without a valid reason.

Thank you for your help.
cart-pointer
56h left
€1599
LunuBet Casino - Multiple withdrawals delayed and canceled without explanation
Hello,

I’ve been a regular and loyal player at LunuBet for quite some time, and up until recently, I genuinely enjoyed the site. However, I’m now facing ongoing withdrawal issues that have not been resolved despite several attempts to contact support.

On Saturday, October 4th, I initiated three separate withdrawals totaling $2,700 NZD (each for $900 NZD) from my account balance of $6,900 NZD. My account has a daily withdrawal limit of $900, so I planned to continue withdrawing daily until my full balance of $6,900 NZD was successfully paid out.

As of Sunday, October 12th, it has now been well over 12+ hours (5+ business days), and none of my withdrawals have been successfully processed. Two of them have since been canceled by the casino without any explanation. I received no email or official notice about the cancellations, and I did not cancel them myself.

When I attempted to resubmit one of the canceled withdrawals, it went through without any attached credentials, which made me uncomfortable, so I canceled that one myself to avoid further complications.

I’ve contacted LunuBet’s live chat multiple times and have only received repeated “forwarded to the finance department” replies with no real updates or timeframe. This has been frustrating and disappointing, especially since I am part of their VIP program and expected better communication and service.

All of my deposits and withdrawal requests have been made using the same Wise debit card I originally used to fund my account, so there should be no reason for these delays or cancellations.

At this stage, I will not be gambling or playing any further on my account until my full balance of $6,900 NZD has been successfully withdrawn. I genuinely hope this can be reviewed and resolved quickly, as I’ve always enjoyed LunuBet and would like to remain a long-term player if this situation is handled properly.

Thank you for your time and assistance.

Kind regards
staus Resuelta
$6900
LunuBet Casino - Reopened permanently closed account

Hi there,

After waiting for over 15 days for the casino to get back to me after an answer, they have still replied with an update, so I am deciding to go ahead with a complaint.

Long story short: I have a very bad gambling problem and addiction. I’ve been trying to self-exclude myself permanently from every online casino there is, when my addiction got out of control, and hence why I asked to permanently close my account on this particular casino website, which I did last year in April 2024 ( Screenshot of email thread attached). I have email evidence of this and their response as to them allegedly closing my account permanently due to a gambling problem, which I emailed to my VIP manager. I was under the assumption that they did this, as I didn’t second-guess them.

Moving on to this year, on the 15th February 2025, I received a promotional email from the VIP department regarding celebrating Valentine's Day, and that if I need anything from them that I should contact them ( assuming they meant bonuses). I was very surprised by this, as I thought once my account was permanently closed due to a gambling addiction, they wouldn’t send me any of these emails. I replied back stating if they had any bonuses for me, as I cannot control my urges when it comes to Gambling addiction ( most people would agree). They replied that my activity wasn’t enough and that I needed to deposit minimum 30 euro in order for me to get a bonus ( I have the full email thread regarding this which I have attached) fortunately enough, I ignored this and didn’t relapse into gambling and kept clean but I was still in shock that they were still emailing me.

Unfortunately, on the 10th June 2025, I managed to get into my account on this casino website( which was supposed to close permanently) and ended up depositing and losing €2450 (this was the start of the horrible relapse). I ended up emailing my VIP manager, who was on the same email thread as before, and asking them for a bonus as my urges to gamble were getting out of control. They emailed me back stating that “there is always a bonus for your activity”. Emails were sent back and forth that day and the next weeks, asking for bonuses as I kept losing, and I believe that they were preying on my large activity and vulnerability

Like I said before, I have a bad gambling problem, and that initial email triggered me immediately, and I was gon,e so to speak. From the 10th June 2025 to the 14th July 2025, I managed to deposit a total sum of €13,215 and lost it all. When I came to my senses and realised what had happened in the last month, I started a self-exclusion procedure by again emailing my VIP manager again on the 14th July 2025. I outlined to them that I have a gambling issue and that I would like to close my account. I also highlighted to them that I would like my matter investigated, as I found out that I’ve already self-excluded myself permanently in April 2024 (due to the gambling problem). I found an email from the casino that confirmed my self-exclusion.

So, isn’t this a clear violation of the basic responsible gaming policy? I have clearly outlined and stated to them in April 2024 for them to close my account, as I have a gambling problem. They confirmed that my account was permanently closed. However, my account was opened this year.

I am respectfully requesting that my deposits be refunded, as I believe that the casino has not adhered to its responsible gambling policy. I really hope that this issue can be resolved as civilly as possible, as I do believe that the casino did not protect me as an addict.

staus Resuelta
€15665

Estadísticas de quejas

Resueltas 5
Cantidad promedio $ 7,047
Duración media de quejas 0 horas
Tiempo de respuesta promedio 0 horas

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The few good things I can say about Lunubet casino are that they provide a good amount of fun games to be played. And the welcome casino bonus is very nice.

They are not helping me to verify my account, and they keep stalling on the complaint I have made. They are not giving me any information on what I can do to solve the problem or what the problem even is. They are holding my money hostage at this point. I can not recommend this casino if you are interested in actually getting your money out.

* The website interface is user-friendly and easy to understand.
* Support responds to emails very quickly — usually within a few minutes.
* Deposits are processed very fast.
* I only place sports bets, and I can say there’s a wide variety of sports available. I can’t comment on the casino, as I don’t play it.
Currently, I have a balance of €11,000 on the website. I will update this post if they allow me to withdraw these funds.
If they do, I would consider giving the site 10 stars — I don’t mind waiting a few days for withdrawals as long as they go through.

The withdrawal limits are quite low, as mentioned in other reviews, and the processing time is quite slow compared to other sports betting platforms.

Dear prq11111, Thank you for taking the time to share such a detailed review of your experience. We’re glad to hear that you find our interface user-friendly, our support responsive, and deposits fast. It’s also great to know you appreciate the wide variety of sports available for betting. Regarding your withdrawal, we want to reassure you that the limits are in place for security purposes, and the processing time depends on the selected payment method as well as the verification of requests by our team in a live queue. We understand that waiting can be frustrating, but these measures help ensure that all transactions are safe and accurate. If you have any further questions about your withdrawal or simply want to check the current status, please don’t hesitate to reach out to our support team via live chat or email. Best regards, LunuBet Casino Team

user avatar

One of the most enjoyable online casinos out there. Friendly support, big bonuses, and a wide range of games. Thank you, Lunubet! I really enjoy playing at Lunubet

Dear Marinov, Thank you so much for sharing your experience! We’re thrilled to hear that our platform has provided you with an enjoyable and engaging environment. Knowing that our support team has been helpful and that our bonuses and game selection enhanced your experience really brightens our day. Your kind words are a great motivation for us to continue improving and maintaining a platform where players can feel valued and entertained. We’re delighted that you enjoy your time with us, and we look forward to many more exciting sessions ahead. Best regards, LunuBet Casino Team

user avatar

Decent selection of games, easy-to-navigate site. Deposits are easy to make. Live casino also has a decent selection of games, which is good. Site looks good and works well.

Withdrawal limits and terribly slow, withdrawals seem to be a thing now with these smaller casinos. 4 days for a 400e withdrawal. Got lucky today and won €2k, max withdrawal of €500 and a 4 working day withdrawal timeframe, meaning approx 4 weeks to complete withdrawals (if they don't delay). Will keep the review updated as and when withdrawals are received. If you're a moderate player like me (€1 spins / €200 weekly deposits). I would avoid this casino for now.

Dear Stu2661, Thank you for sharing your feedback and for choosing Lunubet. We are glad to hear you enjoyed our selection of games and user-friendly interface. Regarding your concerns about withdrawals — please note that, as stated in our Terms and Conditions, withdrawals are processed within up to 96 working hours and handled in a first-in, first-out queue to ensure fairness for all players. Additionally, our withdrawal limits are based on your current VIP level, which dynamically adjusts according to your gameplay activity. This system allows active players to benefit from progressively higher withdrawal limits as they level up. We understand that waiting for withdrawals can be frustrating, and we are constantly working on optimizing our processes to make payouts as fast as possible. If you experience delays or have any questions regarding your withdrawals, you can always reach out to us via live chat or email at [email protected] — our team will be happy to assist you. Kind regards, Lunubet Support Team

user avatar

Money went missing when trying to deposit on the site. It didn't go into my gambling account but out off my bank account. I have sent them all the documents in PDF forms showing the missing money going out from my bank account to their site. It's been MANY months and I haven't heard back from them. Worst casino, actually thieves. Never experienced a casino stealing from me before. Stay away as your money might just disappear and you will never get it back!!!!

Dear rkkk82, We're sorry to hear about the trouble you've experienced. If the issue is still ongoing, we kindly suggest reaching out to our support team again and including your case reference or any previous communication for quicker follow-up. We're here to help, but all account-specific matters are handled through secure support channels. Thank you for your patience and understanding. Kind regards, LunuBet team

user avatar

I love how generous the casino is with free spins and weekly bonuses. It keeps the excitement going and gives you more chances to win. The graphics on the slot games are amazing, and the themes are so creative! The mobile app is also seamless and makes playing on the go super easy.

The bonus terms are too complicated, with hidden conditions that aren’t clear upfront. Also, I noticed that some slot games lag during peak times, which ruins the experience.

Dear SlotQueen21, Thank you for sharing your feedback with us. We are very pleased to hear that you like our bonuses, free spins and variety of games.It is also good to know that the mobile app meets your expectations and makes the game convenient. Regarding the comments, we really appreciate your honesty.Our goal is to ensure that all terms and conditions are transparent and clear to players. If you have any additional suggestions or questions, please contact our support team. Best wishes to you, Lunubet Casino team

user avatar

Big variety of games and lots off bonus offering , like to gamble on this site and made some really nice hits. Shoutout to my vip hist edwards whose really nice and answer to any question real fast

I think if you don't win big you're not gonna have any issue cause the average delay for a withdraw is like 3 days and after it's validate it's instant on you're bank account. But when you win big like me ( almost 15k) the troll begin ... Max one withdraw of 500 every day and ni more than tree requests pending a the same time , and if course maximum 7k per month ... It's ok if you're patient and i was , after tree days they were automatically treated and i hot my money , the problem it's two weeks ago it's start to be a lot slower and now i'm lucky if i can withdraw 500 or 1000 dollar a week , so if you're a heavy gambler you may want to pass on visiting lunubet ... Starting to loose my patience and it's anti commercial , cause it doesn't encourage me to gamble more on this casino

Dear FEO1113, Thank you for sharing your feedback with us. Thank you for your detailed feedback and for sharing your experience on our platform. We sincerely appreciate your loyalty and we are very pleased to know that you are enjoying the variety of games, bonus offers, and high level of support. We understand your concerns regarding withdrawal limits, but we would like to draw your attention to the fact that payout limits are set in accordance with security policies and regulatory requirements to ensure that all users play fairly and safely. Our goal is to provide the most comfortable experience for our players. If you have any additional questions or need assistance, please contact our support team. We are always happy to assist you. Best wishes to you, Lunubet Casino team

user avatar

Fantastic bonuses, fast answers on chat, quick deposits are good, instant credit on account and unique games and bonuses for any players, free spins, and more

Want to deposit by paysafe cards And classic credit Card, no need to change cryptos, not allowed in Europe, Its only for US citizens, no account changes

Dear Wizard1303, Thank you for sharing your feedback with us. We're glad you're enjoying our fantastic bonuses, fast live chat, instant deposits and unique games! Your comfort is our priority, so we always strive to make your experience as pleasant as possible. Some features and payment methods are available depending on your region, and we appreciate your understanding. We are always glad to see you among our players! If you have any additional questions or suggestions, we are always ready to help! Best wishes to you, Lunubet Casino team

user avatar

I like everything, from the games, bonuses, and all other interesting things to the technical support that is there for everything
P.S: I hope I will get some free spins (:

Dear vulebato, Thank you for sharing your feedback with us. We are very pleased that you are enjoying the games, bonuses, and other exciting features. We are also glad that our support team has met your expectations - they are always ready to help! We wish you success and many more pleasant moments! Best wishes to you, Lunubet Casino team

user avatar

I was impressed when I started playing at Lunubet because the staff was quite helpful whenever I had an issue. It has a superb catalogue of games and I can think about this as one of the best choices I've made for a gambling site to play on in recent months.

Given the score, there are still some downsides to playing on this platform. I can see that I had some frustrations with the bonus at times. I hope that LunuBet provides the best bonuses without having to deal with some issues when they disappear. I hope they can change properly and feel the same perks for the gameplay.

Dear Aleksandra00Pavlova, Thank you for sharing your feedback with us. We are glad to hear that you are satisfied with the work of our team and the range of games at Lunubet. Your positive impressions are the best reward for us. We also appreciate your comments on bonuses. We are constantly working to improve our service to make your gaming experience even more enjoyable. Your suggestions will be taken into account and we will do our best to avoid similar situations in the future. Thank you for choosing Lunubet! We wish you good luck and good mood while playing! Best wishes to you, Lunubet Casino team

user avatar

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