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Loki Casino

Nuestra calificación CasinoRank
8.4/10
CasinoRank
Calificación de los jugadores 123 Reseñas
7.4/10
123 Reseñas
Tiempo de respuesta a quejas 17 Quejas
2 días el medio 17 Quejas
Lo que nos gusta
  • Certificado de Confianza de AskGamblers
  • Gran variedad de juegos de casino
  • Acepta operaciones con criptomonedas
Lo que no nos gusta
  • Casino no disponible en español
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.

user_avatar Tamara S.

Detalles de Loki Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://www.lokicasino.com/
Establecido
2016
Licencias
Curazao
Propietario
Bets Entertainment N.V.
Programa de afiliación
Alpha Affiliates
Idiomas
inglés, francés, alemán, ruso, eslovaco
Tipo de casino
Juego Instantáneo, Móvil, Crypto Casino
Programa VIP/de lealtad
Loyalty Program
Redes sociales
Telegram

Información general sobre Loki Casino

Loki Casino tiene un diseño moderno y una variedad extraordinaria de juegos. Pero además, es un casino con una gran reputación. Cuenta con el Certificado de Confianza de AskGamblers que solo obtienen los mejores casinos online, aquellos que han demostrado ser seguros, transparentes y ocuparse de sus clientes.

Loki Casino también tiene una muy buena valoración según el exigente CasinoRank y más de 100 revisiones de jugadores de Loki confirman la calidad de su oferta y servicio. 

Una reseña de casino de Loki objetiva también debe mencionar sus puntos débiles y hay uno: El sitio está disponible en seis idiomas, pero no en español. Para quienes el español sea un requisito, recomendamos visitar las páginas dedicadas a casinos en Mexico u otros países de América Latina.

Por último, hay que destacar en esta reseña de Loki que este casino pertenece a Dama N.V., empresa con amplia trayectoria en el sector y con licencia de Curazao. 

StallCation

Bonos de Loki Casino

Echa un vistazo a bonos de Loki Casino y elige el que más se ajuste a tus preferencias.

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Bono de reembolso
10% hasta €5,000 Bono de reembolso
Requisitos de apuesta 3x
Valor de retiro máximo N/A
Depósito mínimo €30
Más información
Reclamar bono
T&C aplican
Bono de recarga
50% hasta €6,000 Bono de recarga los fines de semana
Requisitos de apuesta 40xb
Porcentaje de bono 50%
Código del bono: RELOAD50
Más información
Reclamar bono
T&C aplican

Quejas

Lee las quejas que otros jugadores han dejado sobre Loki Casino. Obtén más información sobre las quejas.

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Presentar queja
I kindly request your assistance in recovering my funds
Dear AskGamblers,

I am writing to report my extremely negative experience with the online casino LokiCasino, which, based on my recent experience, I am convinced is a scam.

Yesterday (3. 10. 2025), I deposited €990 on LokiCasino, and a few hours later I tried to withdraw €1100. My account is fully verified. Initially, they informed me that my withdrawal was approved, but later I received an email stating that every deposit must be wagered 3× before it can be withdrawn (3× wager condition). This immediately seemed very suspicious to me.

Despite this, I fulfilled the required wagering. Later, their support informed me that I needed to wager an additional €500 before being able to make a withdrawal. The conditions kept changing, which was highly suspicious and unacceptable.

I then requested a withdrawal of €600, which was confirmed, yet I was constantly misled with promises that the withdrawal would be processed immediately. I have sent hundreds of emails to their support, who repeatedly replied that they were busy, but I never received my money.

Based on these experiences and market information, I am convinced that LokiCasino is a scam.

I kindly request your assistance in recovering my funds. I am seeking €1100, as per my original withdrawal request, but I would be satisfied with at least €600.

There is substantial evidence of suspicious activity on LokiCasino’s part, which clearly indicates a scam. I am ready to provide all proof and communication to help resolve this issue.

I would greatly appreciate your help, as I also want to protect other users from this platform.

Thank you for your support.

Kind regards,
Frustrated user
staus Resuelta
€1100
Withdrawal delayed 3days now
Hi there my withdrawal is delayed 3 days now it says withdrawals are processed 24-48hours so I don’t understand what is going on! it is over 48hours now. My account is verified! Pls help me out appreciate! I really appreciate to get this matter resolved soon! I talked to live chat they keep saying same thing they forward to finance department!!!
staus Rechazada
Unfair nonpayment of winnings
On 13th August, I claimed a No Deposit Bonus of 60 FreeSpins on the game Merge Up, from which I was lucky enough to win AUD $11.28 by the end of the FreeSpins.

My lucky streak continued and I managed to playthrough the 35x Wagering Requirement to enable me to request a Withdrawal of a max. amount of $75 of my Winnings.

After this, I went ahead and uploaded 4 of my Verification Documents (my Drivers Licence, front and back + a selfie of me holding my Drivers Licence + A copy of my Bank Statement as my Proof of Address).

I then navigated over to check my Transactions History and realised that I had made 2x Credit Card Deposits back when I first opened my Account at Loki Casino in 2018 ($20) & 2019 ($25) respectively.

Admittedly, I have not made any further Deposits into the Casino since that time, and have also not played at that casino very much either over the past 5 years since my last deposit. However, if memory serves, it had something to do with not being happy about the currency conversion fees that I was being charged by my bank at the time.

Regardless of this, I went online and chatted with LiveChat to ask if they were able to tell me what was the last 4 digits of the credit card I used to make my 2x Deposits.

LiveChat was reluctant at first until I explained that the reason behind my question was so that I could verify my account online, and given that the transactions were both 5-6 years old, I would not have a clue which cards I would have used.

Having explained my dilemma to LiveChat, the Agent then advised that I had in fact used 2 different cards to make my deposits - Card number ending 9435 and Card number ending 1250.

Thankfully I am one who doesn’t throw out my old expired cards, and infact managed to find them with ease, so I uploaded photos of the front and back of both credit cards and uploaded them online for verification.

This made it 8 files in total that I uploaded for verification purposes.

Over the course of the next 1-6 hours, I noticed that Loki Casino had infact gone ahead and started to Verify my Documents, however, only 2 of 8 documents (my bank statement and the photo of the front side of my Drivers Licence) were verified and all remaining 6 documents left untouched.

Incredibly 18-24 hrs after I had requested my withdrawal of AUD $75, and uploaded my verification documents, I received an email from Loki Casino at 6:55pm (AWST), on Wednesday 14 August 2024, with the subject Title: ‘LOKI - Casino Bonus’, which said, quote:-

“
Dear Ming,

We hope this message finds you well.

We wanted to bring to your attention an important matter regarding your account and recent winnings. Our records show that over the past five years, the verification process for your account has not been completed. As part of our standard operating procedures and in compliance with regulatory requirements, verification is essential to ensure the security and integrity of all transactions.

Due to the incomplete verification, your recent winnings were adjusted, resulting in a reduction of 75 AUD. This action was taken in accordance with our terms and conditions, which require all players to complete verification to be eligible for full payouts.

We understand that this may be disappointing, and we encourage you to complete the verification process as soon as possible to avoid any further issues. Once your account is fully verified, you will be eligible for all future winnings without any adjustments.

If you have any questions or need assistance with the verification process, please do not hesitate to contact us. We’re here to help and ensure that your experience with us is as smooth and enjoyable as possible.

Thank you for your understanding and cooperation.

ID: TOQQ5O
“
After reading that email, I was initially speechless at the fact that Loki Casino had the Audacity to quote their Terms & Conditions, and adjust my winnings to result in a reduction of $75 (the exact amount I was attempting to withdrawal), on the basis of an ‘incomplete verification’.

After a few minutes of sitting there in disbelief, I promptly replied to Loki’s Email at 7:13pm, and asked for clarification as to which part of my account was not verified?

I waited 10 mins without a response, so sent off a 2nd email at 7:25pm, which said, quote:-

“Hello, 

Please advise how am I supposed to verify my account when your team doesn’t action any of my verification documents that’s has been uploaded specifically for this cashout? 

I uploaded all required documents in the past 24 hrs … whoever is sitting behind the verification desk approved 2 and left the remaining documents untouched and unprocessed. 

I even contacted support last night to verify the last 4 digits on the credit cards I used 5 years ago (both expired might I add), went through the trouble of searching for those cards, found them, uploaded them and they haven’t even been processed or verified in the past 18 hrs. 

Please tell me what right you have to deduct my winnings when your own team is not doing their job with verifying my account?!?!?

Don’t ignore this because my next step is lodging an official complaint on all public forums online.…”

After I had sent my 2nd email, I was understandably quite ticked off and irate at the fact that Loki did not even attempt to discuss this matter beforehand, and decided instead to exercise their authority without just cause or opportunity for further discussion.

Which lead me to send off my 3rd email at 7:28pm, which said, quote:-

“Even you yourself didn’t bother checking whether the documents were uploaded online before rejecting my cash out for a second time and re-claiming my winnings! 

Only 2 of 8 verification documents have been looked at…. All other abandoned and ignored!”

To that, I attached a screenshot of my Verification page, showing all 8 documents that were uploaded, and proof that 2 documents had infact been verified.

It is now 3 days after this incident, at 6:01am, Saturday 17 August 2024 (AWST).

Loki has shown true unprofessionalism by totally ignoring all 3 of my reply emails and up until now, have still not responded.

My purpose of submitting this complaint is hoping that AskGamblers will step in as an intermediary to get Loki Casino to payout my rightful winning due to their own negligence. In return, I would like all my private ID and information destroyed, and my account Closed effective immediately upon success withdrawal of my AUD $75, via a cryptocurrency payment to my UDST Account as previously requested.
staus Resuelta
$75
Further payout are being denied, due to verification
DAMA broke? Or why is LOKI casino not paying out 4.000€ on an verified account?

I had my account verified on Loki.com with the owner of the website DAMA B.V. on the 12.03.2024. after I made my first payment of 200€.

After all was fully verified I decided to play a bit more and paid in on the 17.03.2024 another 900€ through 3 payments.

After I played for some time, I wanted to cashout some of my winning (€4000 out of €6400). But this was declined and the customer service told me that I have to file additional documents and verify again, as they do not want to send the money to somebody else.

I had previously uploaded ID, Payment picture and also bank statement. When I asked for payout I was asked again for additional documentation, Payment picture and also bank statement, which I supplied...

After uploading these documents, within a few minutes all documents were rejected, which is weird as the initial verification took couple of days. No all documents were rejected within minutes of submitting!!!

Further payout are being denied, due to verification, which was finished 12.03.2024. To be honest with you, LOKI seems not to able to payout any money as it seems.

After being fully verified (received the email on the 12.03.2024) by LOKI, they keep asking for further documents which I upload each time. Some get rejected (for what reason whatsoever) other gets accepted.

But still no payouts are made by LOKI, thought the request for a payout are denied within minutes of submitting a withdrawal.

So if I was fully verified (see attached document) why do they not payout?

Submitted this morning a request to my VIP Manager Kim ( [email protected] )how I can close my account, again no response after that from her. Usually she is quite quick in doing things.

I upload a few documents for this case. including the verification email, transactions, withdrawal request and also the current balance on the account.

Thanks

Happy to upload verification email from DAMA B.V. (Loki.com) my stuff which I uploaded and so on... By the system says that there is an upload error due to characters, BUT the documents only have letters in them, so not sure why this is happening, BUT happy to upload to an email or somewhere else...
staus Rechazada
€4000
1000 euros delayed payment

I deposited 50 euros on November 11th, took a 50% bonus, wagered it and made a 1k withdrawal the same day. It's been 3 days my withdrawal is still not processed, not getting any info from support on what the issue is. My account is verified here and I have 5-6 previous withdrawals here, all paid in less than 24 hours. They are clearly stalling the payment and I need help to get my winnings.

staus Resuelta
€1000
Withdrawals are late, awaiting 8.600 Euros

Hello,

I have few withdrawals pending on Loki casino since 3 days. Amount of the withdrawals is close to 9k. Some withdrawals I requested to 2 different bank cards and some to Ethereum wallet. In their terms and conditions it says withdrawals are processed in 0-24 hours but it has been 3 days. Their support just keeps saying it will be processed in no time, but nothing happens. This never happened to me on any other Dama MV casino. Please help.

L.

staus Resuelta
€8600
€5,000 of my withdrawal is missing
I made withdrawal 5000€ on september 9th. I used same method as I used making deposit, Rapid transfer. Timeframe has now gone many times, today its been 3 weeks when I made withdrawal. I havent got money and money has not returned to my casinoaccount as you can see. I have send bank statement also to Loki casino as proof. They are looking at my case, but nothing happens. Everytime I have contacted them, answer is wait, wait, we need more time. So now I am asking your help to find where my withdraw has gone wrong. I will send you now proofs that money has left from casino but I havent get it. Please help me. I will send also screenshot from chat, this is always answer i get. This case is delayed much too long.
staus Resuelta
€5000
Not paying my withdrawal
On the 12th of June I won $4500 later that night I recalled that amount and lost $500 before I withdrew it again at $4000.
After 2 weeks I contacted them through live chat to see what was happening with the withdrawal, one person told me they were processing it, another one told me 5-7 days it will be in my account, so again I waited patiently. Then it hit about three and half weeks so I emailed the VIP manager to ask what the hold up is. I’ve spent lots of money at this casino and I’ve had a few wins which they have paid out. That’s only when they don’t leave it pending for long periods of time and then the money reappears in my casino account again and when I would ask them why this occurred they would say the bank refused it. My Bank never refuses money, this happened a few time’s sometimes I would withdrawal it again and other times I would stupidly lose it all. I know it’s a ploy that some casinos do I’m not fussed because really all I needed to do was withdrawal it again, that’s gambling. Now I’ve been back and forth with there financial department I’ve given them everything they asked for screenshots of my bank statements from the 8th of June to the 8th of July to prove that they never made the transfer of money. It showed no transfer then I received an email from the VIP manager saying that are processing the payment. I waited three days still no money then I wrote back and he said that the financial department would like bank statements again from the 8th of June to the 8th of July but PDF format I sent them that as well but the statement was form the 1st of January till now because I have nothing to hide the found a payout the did on the 3rd of June for $3800 and they said that was the payment. I can’t time travel. I will forward you all the correspondence and statements and transaction history by email
staus Resuelta
$4000
Won't help me requesting a withdrawal, poor quality of support service
Hello it is like 3 months in which i try to withdraw the 800 PLN from Loki Casino. The biggest problem is that they have so unprofessional staff on the support and chat that every time i talk to a consultant i hear different things. As you can tell from images i uploaded they say different things every time i talk to team. Like this is completely unprofessional. The problem is the one and only option is to deposit by Visa so i can't use the other methods they talk about. Also they cant't tell any specifics why the payment is cancelled and they won't allow me to use other options of withdrawal although they claim i can do it as you can see in the screenshots. I add to screenshot of deposit and withdrawal options. After like yesterday they even removed the visa option so i can't even try again using my card again to withdraw.

Summarizing - Loki Casino is highly unprofessional and has very incompetent support staff. Every consultant talks about different withdrawal options( which are completely unavailable cause they won't let me deposit using those methods). They are blocking my money and won't cooperate. It's not really that much money Loki Casino u don't have to play shady.

I also add the consultant asking me to open the console(i did it) but it 's so funny that they even ask for it when they clearly blocked the deposit options by themselves.
staus Resuelta
zł800
Loki Casino - Bonus not received
I got email from Loki casino about some deposit bonus. I deposit but didnt recive bonus. Support said that i m abuse bonus so he cant give me. I ask can i cashout than because i dont wish to play without bonus, he said that i must to wager x3 before cashout. If i knew that they didnt wish to give me bonus i wouldnt deposit here, they cheat me.
staus Resuelta

Estadísticas de quejas

Resueltas 14
Cantidad promedio $ 6,054
Duración media de quejas 10 días
Tiempo de respuesta promedio 2 días

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7.3/10 ● 123 revisiones

Mejores revisiones de nuestros jugadores

Chey0023 badge
10/10

One of the best casino sites, payout was relatively quick and the bonus variety is huge, especially bonus without deposit, you get quite often as a deposit, I can only recommend it It contains the best bonus promotions with or without a deposit, as well as providing countless free spins for its players!
In addition, the casino also has several tournaments that allow for more and more winnings.
The casino help team is extremely helpful, patient and polite.!!!!!
All questions about bonuses, live casinos and slots.!!!!:)
Without a doubt, this is the best and most reliable casino I've ever seen!

Útil ()

Dear Chey0023, Thank you so much for your glowing review! We are delighted to hear that you consider us one of the best casino sites, and we truly appreciate your recommendation to other players. It's fantastic to know that our payout speed and bonus variety have met your expectations, and that you enjoy the frequent no deposit bonuses and the tournaments we offer. We always strive to provide the best promotions and rewards to keep our players entertained and satisfied. We are also thrilled to hear that our customer support team has left such a positive impression on you. Furthermore, we believe that having a helpful, patient, and polite support team is essential to providing a smooth and enjoyable experience for all of our players. Thank you once again for choosing Loki Casino, and we look forward to seeing you again soon for more exciting gaming opportunities! Best regards, Loki Casino Team

user avatar
jindereinzigwahre badge
10/10

I think Loki Casino has the best offers when it comes to new customers and players who stay longer with Loki, I myself love Loki, the games, the support. Everything is running smoothly. Had no problems. The bonus system and the cashback of 20% is of course also very demanding and it's a lot of fun"! I hope for good games in the future :) "Kaena

Útil ()

Dear jindereinzigwahre, Thank you for your loyal support and for taking the time to leave such a wonderful review! We are so pleased to hear that you enjoy our offers for both new customers and long-term players. Your love for Loki Casino means the world to us, and it is great to know that the games, bonuses, and cashback system have been so much fun for you. We aim to create an exciting and rewarding experience for all of our players, and it's fantastic to hear that everything has been running smoothly for you. Your kind words about our support team are greatly appreciated, and we will make sure to share your feedback with them. We always look forward to bringing you even more enjoyable games and promotions in the future. Thank you for choosing Loki Casino, and we hope your experience continues to be a positive one! Best regards, Loki Casino Team

user avatar
Baggiius badge
10/10

Very good Casino, wide variety of games, fast Deposits and Withdrawals, good website, i love how fast the Support workers contact you back and try to help you, i like playing there

Útil ()

Dear Baggiius, Thank you for your kind review! We are thrilled to hear that you enjoy playing at Loki Casino and that our wide variety of games, fast deposits, and withdrawals have met your expectations. Providing a seamless and efficient experience for our players is one of our top priorities, and it’s great to know that our website design and game selection have contributed to your satisfaction. We are also happy that our support team has been able to assist you promptly and effectively. We aim to respond to all player inquiries as quickly as possible, and we’re glad to hear that their efforts have helped enhance your gaming experience. Thank you once again for your feedback, and we look forward to seeing you back at Loki Casino soon! Best regards, Loki Casino Team

user avatar
Myriam83 badge
10/10

Great games design and easy to subscribe, support quickly answer and really aware, lot of games furnishers and so a large choice for gaming, I really like it.

Útil ()

Dear Myriam83, Thank you for your wonderful review! We’re delighted to hear that you’ve enjoyed the game design and found the subscription process easy. Our goal is to create a user-friendly platform with a wide selection of games to choose from, and it's fantastic to know that you appreciate the variety of game providers we offer. We are especially pleased to hear that our support team has been quick to respond to your inquiries and has provided excellent service. It’s important to us that all players feel supported and have a seamless experience on our platform. Thank you once again for your feedback, and we look forward to welcoming you back to Loki Casino in the future! Best regards, Loki Casino Team

user avatar
Bilo badge
8/10

Great customer service, my personal manager Kaena was really helpful. The casino offers a good selection of games. Also withdrawals are pretty fast, within 24 hours.

Útil ()

Dear Bilo, Thank you for taking the time to leave such a positive review! We are happy to hear that our personal manager, Kaena, was able to assist you and that you found the selection of games at Loki Casino to your liking. Offering a diverse range of games and providing helpful, efficient support are two areas we focus on to ensure a great experience for our players. We’re also pleased to hear that you had a positive experience with our withdrawal process. Fast and secure withdrawals are essential to us, and we are glad that we were able to meet your expectations in this regard. Thank you once again for choosing Loki Casino, and we hope to continue providing you with top-quality service and entertainment in the future! Best regards, Loki Casino Team

user avatar
Desiree8383 badge
8/10

Great range of slots. Excellent customer service. Multiple deposit and withdrawal method's. I would recommend Loki Casino for anyone to try. I'll definitely be playing again soon.

Útil ()

Dear Desiree8383, Thank you for your kind review and recommendation! We are glad to hear that you enjoyed our wide range of slot games and found our customer service to be excellent. Providing a seamless experience for our players is one of our top priorities, and we’re thrilled to know that our support team was able to assist you effectively. Your positive feedback about the multiple deposit and withdrawal methods we offer is much appreciated. We want to make sure our players have plenty of options to choose from when it comes to managing their funds. We look forward to seeing you again at Loki Casino and hope that your next visit will be just as enjoyable! Best regards, Loki Casino Team

user avatar
Bananewiehose badge
7/10

Great casino, a large number of games.
Good customer service, always open to questions, accommodating players, are more on the players' side, hassle-free deposits.
I can happily recommend it.

Útil ()

Dear Bananewiehose, Thank you for your thoughtful review! We’re glad to hear that you had a positive experience at Loki Casino and enjoyed our wide variety of games. It’s also great to hear that our customer service team was able to provide you with the support you needed. We always aim to put our players first and make sure that all of your questions and concerns are addressed quickly and efficiently. We’re also pleased to know that our deposit process was hassle-free for you. Your recommendation means a lot to us, and we appreciate your support. We hope to continue providing you with a fun and enjoyable gaming experience in the future! Best regards, Loki Casino Team

user avatar
JENNACUE badge
10/10

Awesome Casino, very very friendly support and there are many options for your gaming needs! I also really love the gaming selections and slots are my favorites.

Útil ()

Dear JENNACUE, Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience at Loki Casino and that our support team made you feel welcome. Our goal is to provide a friendly and helpful environment for all of our players, and we’re thrilled to know that we were able to meet your expectations. We are also glad to hear that you enjoy our wide range of gaming options, especially our slots. Your kind words inspire us to continue offering exciting games and excellent service to all of our players. Thank you once again for your feedback, and we look forward to seeing you back at Loki Casino soon! Best regards, Loki Casino Team

user avatar
honz83 badge
9/10

Great and easy casino with a high reputation. Serious providers and a big number of games. Bonus and gifts are quite exciting and even for deposit and withdrawal it is quite easy and logic. Website, graphic and gameplay is just as perfect and the interaction with the team is strongly uncomplicated. You can count on their support and they will serve solutions always. I like this classy casino and will join them as long as possible.

The maximum withdrawal could be higher; but they are quick in the pay out and i never had any bad suprise. In general i never had any bad experience and I can only recommand Loki as my favorit!

Útil ()

Dear honz83, Thank you for taking the time to share your positive experience with our casino. We are delighted to hear that you find our casino to be great and easy to use, with a high reputation. We take pride in providing a wide selection of games from serious providers and ensuring that our website, graphics, and gameplay are of the highest quality. We appreciate your feedback regarding our bonus offers and gifts, as well as our deposit and withdrawal processes. It's fantastic to know that you find them exciting and straightforward. We strive to make the entire gaming experience as seamless as possible. Thank you for recommending Loki as your preferred casino. We look forward to serving you for a long time to come and providing you with many more exciting gaming experiences. Best Regards, Loki Casino Team

user avatar
Mikkelsmor badge
8/10

Loki casino is really great and I've been playing there for years. They have almost all of my favorite slots and some generous bonuses. Their 24h chat support is really kind and helpful 😊👍

The only small thing I am not so fond of is really just a minor detail, it's that the minimum card deposit amount is 20€ / 200NOK. Other than that its a really nice casino site.

Útil ()

Dear Mikkelsmor, Our team is pleased with your words. It is nice to hear that you are satisfied with the games collection. We will work hard to bring our casino up to date! Regarding the minimum deposit, unfortunately we cannot change their amount. You can also contact our support team at [email protected] to inquire about the payment methods which are most favorable for your country of residence. Have a good one, Mikkelsmor ;) Best regards, Loki Casino Team

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