- Varias herramientas de juego responsable
- Aprobado por eCOGRA
- Variedad de juegos de casino
- Cargos administrativos para los retiros
- Servicio de atención por chat no disponible en español
Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.
Detalles de EnergyCasino
Aquí puedes encontrar detalles específicos sobre este casino.
- General
- Pagos
- Juegos
- Juego Responsable
- Atención al cliente
Información general sobre Energy Casino
Lo más destacado de esta reseña de EnergyCasino es su gran selección de tragamonedas desarrolladas por los mejores proveedores. También cuenta con secciones de casino en vivo y de juegos de mesa.
Energy Casino es operado por Probe Investments Limited, empresa registrada conforme a las leyes de Malta, un Estado miembro de la Unión Europea. Su puntuación en nuestro CasinoRank es alta y las revisiones de jugadores de Energy suelen ser positivas, además de que el casino suele responderlas.
El sitio está disponible en once idiomas, incluido el español, lo que es una gran ventaja para los jugadores de América Latina. Sin más preámbulos, aquí compartimos la reseña de EnergyCasino con todos los detalles.
- Monederos electrónicos 0-1 horas
- Transferencias bancarias 3-5 días
- Retiros los fines de semana No
- Ganancias de botes progresivos None
Información de pago y métodos en Energy Casino
En cuanto a los métodos de pago, hay aspectos positivos y negativos para los jugadores de América Latina. A favor, podemos decir que es una buena opción de casino online Chile o Perú, ya que permite operar con pesos chilenos o soles peruanos.
Entre las cuestiones negativas, no acepta transferencias bancarias ni billeteras electrónicas de la región. Los métodos disponibles son tarjetas VISA y Mastercard, además de los monederos NETELLER y Skrill, entre otros.
El monto mínimo de depósito varía según la jurisdicción del jugador y el método de pago elegido, pero es probable que sea de 10 dólares (o equivalente). En los retiros los jugadores pueden encontrar limitaciones en los métodos y el monto mínimo oscila entre $10 y $20, según la jurisdicción del jugador y la moneda seleccionada.
Los tiempos de procesamiento son los estándar dentro de la industria: Hasta tres días hábiles, aunque Energy Casino se compromete a hacer todo lo posible para procesar las solicitudes de retiro inmediatamente.
Energy Casino aplicará un cargo administrativo del 10% (mínimo $10) sobre todos los depósitos, el cual puede resultar costoso, en especial para jugadores que juegan con presupuestos moderados.
Por otro lado, para retirar fondos es necesario haberlos apostado al menos una vez y se puede aplicar otro cargo de las mismas características en caso de incumplimiento de esta cláusula. En otras palabras, los depósitos tienen un wagering de 1x.
Juegos en Energy Casino
La lista de tragamonedas de EnergyCasino se actualiza regularmente, por lo que se pueden encontrar nuevos lanzamientos. Para jugadores que buscan grandes premios el casino ofrece una sección exclusiva de tragamonedas progresivas.
Navegar a través de las tragamonedas es fácil gracias a las opciones de filtrado que ordenan los juegos por operador, categoría y características como compra de bono, Megaways y hold-and-spin.
En comparación con su sección de tragamonedas, EnergyCasino tiene una cantidad menor de juegos de mesa (alrededor de 60), aunque contiene una selección decente de los juegos más populares como ruleta, blackjack, baccarat, sic bo y craps.
Los jugadores también pueden sentir la emoción de jugar en una sala de casino en vivo, una sección cada vez más popular en los casinos en línea. El casino en vivo de EnergyCasino tiene mesas con partidas en directo y crupieres reales, accesibles a distintos presupuestos.
Por último, es un casino móvil disponible para usuarios de Android y iPhone sin necesidad de descargar ninguna app de Energy, ya que su sitio está optimizado para todos los dispositivos móviles.
Compromiso de EnergyCasino con el Juego Responsable
Para asegurarse de que sus jugadores jueguen de manera responsable, EnergyCasino ofrece herramientas relacionadas con límites de depósito, apuestas y pérdidas, además de restricciones en el tiempo de la sesión y autoexclusión por un período de 24 horas a 30 días.
Energy Casino también ofrece consejos para controlar la forma de jugar y una serie de pautas para evaluar si hay un juego problemático. Estas últimas incluyen afirmaciones sobre las cuales el jugador debe reflexionar y evaluar si se siente identificado.
Por último, los jugadores pueden encontrar información de contacto de organizaciones que ayudan a las personas con su adicción al juego, como Gambling Therapy, Gamcare, Gordon Moody y Gamblers Anonymous, además de un enlace para descargar BetBlocker, una herramienta para restringir el acceso a los sitios de apuestas.
- +48 22 125 5116
- +44 20 808 958 87
Atención al cliente en Energy Casino
Algo que siempre destacamos en nuestras revisiones de los mejores casino online es cuando los términos y condiciones están en español y son claros, como en este caso.
Por otra parte, en la página de Soporte se comparten las respuestas a preguntas frecuentes relacionadas con bonos de bienvenida, pagos, registro y cómo iniciar sesión en EnergyCasino, entre otros temas. Una vez más, se trata de una sección completa y totalmente en español.
Un último recurso es recurrir al servicio de atención al cliente. Energy Casino ofrece dos líneas telefónicas de contacto, que al momento de escribir esta reseña no estaban disponibles temporalmente.
De todas maneras, también hay un chat en vivo que funciona los 7 días de la semana, en horarios lo suficientemente amplios para los usuarios de América Latina, aunque no disponible en español. Los últimos dos recursos son un correo electrónico y una dirección postal de Malta.
En cuanto a las quejas, EnergyCasino se compromete a confirmar su recepción en un plazo máximo de 3 días laborables. También comparte un formulario de contacto e información de dos agencias de resolución de conflictos, eCOGRA ADR y ThePOGG.
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Energy casino is in my opinion everything a casino should be, great customer support, good site layout. And best of all, once verified, if you win you get paid quickly and promptly.
They are UK gambling commission licensed ( always a good sign )
I'm not a bonus player but there energy points system has allowed me a few goes when funds are low, being honest we all know the odds are against us, but when we do get lucky we want paid quickly and without hassle, Energy casino deliver big time on this !
Not a lot to dislike, good games selection etc etc....... one small complaint tho is game slike starburst on this site do not allow you to select the number of lines you wish to play, the option is not there so its the maximum 10 every go
Hi, Thank you for your feedback. I am not sure why you were not able to set the number of lines while playing Starburst. That should work. Would you please contact our support and submit this issue for further investigation? Thank you so much and good luck in continue! Norbert
Novomatic slots
Energy bet
Everyday 50% + double reward for one of the slot games
The best game play
Not often no deposit bonuses
The same promotions
No free rolls tournaments
Your search for a reputable website is over. I'm amazed at how quickly I was able to verify my account, cashout and have the money in my account from Energy Casino.
Most sites, that pending withdrawal hangs there just waiting for you to reverse -- tempting you to test your luck even further. Energy Casino doesn't even give you the chance, my documents were verified within 10 minutes, and my winnings cashed out within 5 minutes.
They have a beautiful website, excellent customer service, and pretty much every slot there is (maybe not Betsoft). Couldn't possibly give this site enough praise, because it's pretty much the best site I've ever played at (at the very least, up there with the best of them).
Wagering requirements vary based on your region. Canada has a 40x wagering requirement, but most regions are less.
Hi, Thank you for your feedback. A small update regarding the bonuses and wagering requirements. We have changed that for Canada and for other countries as well! Best Regards, Norbert
I could swear I already reviewed Energy Casino but it must be another casino I missed to review. I joined this Novamatic powered casino 2 years ago. Website looks really fancy with very easy navigation. It’s even translated to my language which is really cool.You might check upper right corner to see if website is available in your language as well.Since I joined they have added Microgaming and NetEnt games and I remember I was happy to hear that as I truly enjoyed my time there and thought they should add at least NetEnt and they did it. Heads up Energy Casino. Here on Balkan land – based casinos mostly offer Novamatic slots. There are some Novamatic games that I really like and these are very well known Book of Ra Deluxe, Sizzling Hot and Dolphin’s Pearl. These are my top Novamatic slots. I also found their welcome bonus pretty good and attractive. They have welcome bonus of 100% plus 50 free spins. I am not sure if I used my welcome bonus, I think I made straight deposit. Unfortunately, I had problems with Live Support and I was waiting really long to receive an answer. Their casino representative was active in forum and I remember we discussed many things here related to Energy Casino.But it was upsetting waiting almost a hour to get response, right.
They make almost instant cash-outs which is good and would make anyone playing here. This is trustworthy and reputable casino and you can enjoy your gaming sessions here.You can expect to receive some really nice bonus offers via e-mail, they do care about their customers and I would gladly play again. I just can’t recall whether I managed to withdraw some amount or not. You can play in their land- based casinos as well and I should give it at try one of these days.
I signed up with Energy Casino way back in May 2013 and at that time it was a purely Novomatic based casino. I played the welcome bonus, felt quite underwhelmed by the range of games most of which I either hadn't played before or had only seen looking lonely in the land casinos as people concentrated on the IGT games... and pretty much forgot all about them for the next year or so.
Then, out of the blue I received an e-mail telling me they had just added some NetEnt games. I was pretty into NetEnt at the time after becoming a little disillusioned with Microgaming's offerings and was burning through most of my deposits playing Dead or Alive and Playtech's Great Blue. The e-mail promised a new 100% match bonus and also advertised double energy points (their VIP scheme) so I decided they might be worth another go. Since then it seems they've continued to upgrade their casino into a fully fledged multiplatform with Microgaming slots as well.
I was actually quite surprised that Energy Casino decided to stay in the UK market following the creation of our gambling commission but they've also sent me a couple of UK exclusive tournament invitations as well so I guess I underestimated the size of their UK player base.
The bonus terms and conditions have steadily grown as advantage players continue to spoil match offers for regular players, and there are now a whole bunch of game restrictions and deposit method clauses that might put me off accepting a bonus if I was signing up at this casino today, although players from the Scandinavian countries and much of northern Europe get a much easier time in this regard.
Overall though Energy Casino has a lot going for it now, and even the Novomatic slots that I wasn't so keen on back in 2013 have grown a lot on me in the time since.
That is by far the fastest withdrawal I have ever experienced, wow!
Thank you so much for a wonderful selection of games, a very friendly and helpful support staff, and super-fast withdrawals.
I am forever a fan 10 out of 10 service.
Nothing to dislike, only wish they would add more Game Providers such as WMS and etc..
I won when I made my account and withdraw is fast in this casino
2016-06-27 I got 4 hats in game book of ra in 20 sek per spin witch means 2000 sek in win, but I only got 200 sek in win not 2000 like win tabel, so I got in to chat support and they told me you have 2110 in credit. I told them yes and thats because I won 50 freespins in this game but when I got 4 hats I only recived 200 sek not 2000 sek thats chating, No but Energy casino mean that I won only 110 sek in 50 freespin 20 sek per spin in book of ra rest was from 4 hats witch is impossible
Dear sarahbg2015, Thank you for your feedback. Our team have investigated the case and it turned out that you won 50 Bonus Rounds on Book of Ra Deluxe game (First you won 4 Books symbol, hat symbol does not exist in this game). Your starting balance at this point was 895.10 kr. After the bonus rounds has been finished your balance was 2965.10kr. Your total winnings during the bonus rounds was 2110 kr. Your stake was 20kr per spin and the selected symbol in the bonus rounds was the "Pharao" Our support informed you correctly, but we investigated twice to make sure that there were technical problems during the bonus rounds. We also have the screenshots of each round, but sadly I am not able to attach them here. You can also review/replay your gaming rounds. Please log in to your account, open the Book of Ra Deluxe game and click on the replay button near by the game round ID. If you need any kind of assistance please contact our support via live chat, phone or email. Thank you for being our customer. The EnergyCasino team wish you the best of luck! Best Regards, Norbert
This Casino site is very good site with many game selection .
I have send all documents and everything was approved. Some week after I told the support I want to change my email address, they told me to send id card from the new email address and bill proof.
My friend have also account in this casino site and requested same thing like me change email, they told him send email from his new email and done they changed his email.
So I dont know why they treat customers different. Some customers have to send id even if they already is approved in account only to change email and some dont have to.
I mean is there rules to follow or do different customers have different rules if so then is must be something new.
Dear Maroun, Thank you for your opinion. Any kind of changes on players account are taken seriously by our Payment and Fraud team. The reason why our team requested your ID before changing your email address was that we have to make sure that the person who would like to change the address is the one registered in our registry. In most of the cases we request ID, from all of our players even if they have been verified. I am not aware about your friend's case, but these requests are processed individually and with the aim of keeping your player account and it's details as secure as possible. We are sorry if you misunderstood this act, please understand that we try to guarantee not just the entertainment for our customers but also the security of their player accounts. If you have any questions, feel free to contact us! Thank you, Norbert
I joined Energy Casino a couple of weeks as they had a no deposit free spins offer. Can't quite believe that I won from free spins even after fulfilling all play through requirements - so here's the bad news, I didn't read the t & c's properly (because they were very, very well hidden), so could only withdraw £100 but come on, what's not to like? £100 for nothing.
Played my favourite Netent games, started off on Starburst then went on to Gonzos Quest, lady luck was, for once, on my side. I withdrew too without reversing and Energy Casino processed it lightning fast - I sent my docs over and within 12 hours they were verified and my withdrawal processed. I couldn't be happier. Customer services were brilliant, and I will definitely be back. Well done Energy, one of the best (and I've played on A LOT of casinos!)
The only thing negative I have to say is that the t & c's for the bonus was completely hidden however customer services emailed me a link - I can't complain really, I still won something for nothing!
Dear lewielewie, Thank you so much for your report, I am glad to read that you are part of our winners who profited from our free bonus offer. Regarding the Terms, they are not hidden from our players. I am sure you remember that the free bonus have to be requested, this information was presented on that special web page which contains all the details regarding our promotion free offer. The Terms are listed right under the steps of getting the free bonus. However, we are really happy that you like our services, we have hundreds of tournaments where you can win more free bonuses, free spins and special prizes! I hope that you will continue to strengthen our winners club! If you have any questions our support team is available to help you through phone, email or live chat! Best Regards, Norbert
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Comunication with support without delays and always trying to help
Best slots combination
Good rating almost everywhere
Not so many chances to get any gifts for real free
Play for fun can be played once like in Novomatic games