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Casoo Casino

Casoo Casino
Bono de bienvenida

150% hasta €300 + 100 Giros Gratis en el primer depósito

Nuestra calificación CasinoRank
6.7/10
CasinoRank
Calificación de los jugadores 167 Reseñas
9.5/10
167 Reseñas
Tiempo de respuesta a quejas 5 Quejas
0 horas el medio 5 Quejas

Resumen rápido de AskGamblers

Opinión del editor

Casoo Casino cuenta con un diseño creativo y una interfaz fácil de navegar. Es una experiencia divertida nada más navegar por las páginas de esta plataforma, sin mencionar jugar y beneficiarse de sus promociones. El tema de planetas y del universo es muy bien concebido, acompañado con una función de niveles galácticos y Glimmer, la moneda de la lealtad de Casoo, con la que puedes comprar bonos y Giros Gratis. 

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Por Milica K.
Lo que nos gusta
  • Excelente oferta de tragamonedas
  • Programa de lealtad y bonos personalizados
  • Chat en vivo abierto 24/7
  • Permite transacciones con criptomonedas
Lo que no nos gusta
  • Pocas herramientas de juego responsable
  • Chat en vivo no disponible en español
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Casoo Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Establecido
2025
Licencias
Anjouan
Propietario
Trink N.V.
Programa de afiliación
Idiomas
español, inglés, alemán, noruego, polaco, danés, francés, italiano
Tipo de casino
Crypto Casino, Juego Instantáneo, Live Casino, Móvil

Información general sobre Casoo Casino

Casoo Casino es un casino en línea que ofrece una amplia gama de juegos de azar, incluidas las tragamonedas, los juegos de mesa, casino en vivo y varias otras opciones divertidas que discutiremos en nuestra reseña de Casoo. 

Los usuarios comparten experiencias positivas con esta marca, y precisamente las revisiones de jugadores de Casoo Casino afectaron a nuestra decisión de probarlo y comprobar si esta plataforma ofrece bonos, servicios y funcionalidades que merecen un buen ranking. 

De hecho, esta plataforma cuenta con una calificación de los jugadores alta en AskGamblers debido a su capacidad de respuesta, manteniendo buenas relaciones con sus usuarios.

El casino está disponible al instante a través de un navegador web o a través de su casino móvil y está regulado por el Gobierno de la Isla Autonomosa de Anjouan

StallCation

Bonos de Casoo Casino

Echa un vistazo a bonos de Casoo Casino y elige el que más se ajuste a tus preferencias.

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Bono por depósito equivalente
100% hasta €300 en el tercer depósito
Depósito mínimo €20
Requisitos de apuesta 20x(d+b)
Porcentaje de bono 100%
Giros gratis
150 Giros Gratis en el cuarto depósito
Depósito mínimo €30
Giros Gratis N/A
Requisitos de apuesta para Giros Gratis N/A
Giros gratis
100 Giros Gratis en el segundo depósito
Depósito mínimo €20
Giros Gratis N/A
Requisitos de apuesta para Giros Gratis N/A

Quejas

Lee las quejas que otros jugadores han dejado sobre Casoo Casino. Obtén más información sobre las quejas.

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Will not refund my money despite operating without license in Denmark and several requests to permanently delete my account

I am submitting this complaint regarding Casoo Casino and its refusal to refund my deposits.

I am a resident of Denmark. At the time of registration, Casoo's website, customer support, Terms and Conditions, and customer-facing policies were available in Danish. Denmark was selectable during registration, and I was able to create an account, make deposits, gamble, and withdraw funds without any restrictions.

After reviewing the casino's Terms and Conditions and contacting support, I discovered that:

Casoo has confirmed in writing that it does not hold a Danish gambling licence issued by the Danish Gambling Authority.

Section 6.6 of Casoo's own Terms and Conditions states that citizens or residents of Denmark are restricted from using and accessing the platform.

Despite this restriction, Casoo accepted my registration as a Danish resident, accepted my deposits, allowed me to gamble, and processed transactions on my account.


In addition, I repeatedly requested that my account be permanently closed:

13 February 2026 – Request to delete my account.

2 April 2026 – Request for permanent deletion of my account, explicitly stating that it should never be reopened.

14 April 2026 – Request to block my account.


Despite these requests, my account remained accessible and I was able to continue using the platform and making further deposits.


I contacted Casoo directly and requested a voluntary refund. Casoo rejected my request and stated that their decision was final. In their response, they relied on a clause stating that it is the player's responsibility to determine the legality of gambling in their jurisdiction. However, they did not address why a Danish resident was accepted despite Denmark being listed as a restricted territory in their own Terms and Conditions.


I am requesting AskGamblers' assistance in obtaining a fair review of this matter and an explanation from Casoo regarding:

Why Danish residents are listed as restricted users in their Terms and Conditions while Danish customers are accepted in practice.


Why did my account remain available after multiple requests for permanent deletion and blocking?

Whether a refund of my net deposits should be considered in light of these circumstances.


I have supporting documentation including:

Written confirmation from Casoo that they do not hold a Danish gambling licence.

Casoo's refusal of my refund request.

Extracts from Casoo's Terms and Conditions.

Evidence of my requests for account deletion, permanent closure, and blocking.

Evidence that the website and contractual documents were presented in Danish.

Thank you for your assistance.

Kind regards,

Chart Pointer
46h Restantes
Not getting my money withdrawn
I have been a member of this casino since 2024. During my first year, I had no issues with withdrawals. However, this year I have experienced major problems when trying to withdraw funds.

I made my first withdrawals on the 9th (two withdrawals) and another one the following day. I used the same bank card that I used for deposits and that I have previously used for withdrawals without any issues. All of these withdrawals were returned to my account after six business days, and I was informed that my bank had declined the transactions. I contacted my bank and the card issuer, and they confirmed that they have not received or declined any transactions and that there are no restrictions on my card.

I then contacted customer support, who asked me to make another withdrawal. I did so, and the following day I received a message stating:

"Our Finance Department has informed us that your withdrawal has been unsuccessful and has been cancelled. We'd like to kindly ask you to try making the withdrawal again, or try making the withdrawal using an alternative payment method, such as instant banking, if suitable."

When I contacted support again, they told me that I must use the same card that had previously been used for withdrawals, even though I already had done so. They also asked me to try again and assured me that this time everything would go through without any issues (see attached files).

When I tried again, I received yet another message a few hours later stating:

"Our Financial Department informed us that the withdrawals you have requested were returned to your gaming balance because of the rejection on your bank side.
We kindly ask you to try again and use a different card for your future withdrawal.
We sincerely apologise for the inconvenience it may have caused you.
Should you have any additional questions, please do not hesitate to contact us at any time."

I contacted my bank again, and they confirmed that this information is incorrect. This is also evident, as it would be impossible for the bank to receive and reject a card transaction within just a few hours on the same day.

Please see all attached files for reference.
Status solved Resuelta
€600

Estadísticas de quejas de Casoo Casino

Resueltas 4 / 4
Cantidad promedio $1,067
Duración media de quejas N/A
Tiempo de respuesta promedio N/A

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9.5/10 167 revisiones

Mejores revisiones de nuestros jugadores

I’ve played blackjack for decades in smoky rooms and loud floors, but Casoo made my first step online feel easy. At first, I was anxious. I clicked on that Monopoly Live game and had no clue what I was doing. But the support team helped right away, and the dealer was kind and patient. Now, I spend most afternoons on live blackjack or roulette with a cup of tea. The site also runs smoothly, the layout’s easy on the eyes, and payouts are solid. Plus, I'm very thankful for the 100% match and 100 free spins on my first try.

The 25x wagering took me a bit to understand, but it’s fair once you get the hang of it. At first, it felt a little confusing, especially figuring out how much I needed to play through. But after a few rounds, it made sense, and it actually seems pretty reasonable compared to other sites.

Been playing on Casoo for a year now, and it’s been a solid ride. I started with the slots (still my fave) but lately I’ve been dipping into the live tables—roulette and blackjack mostly. The site runs smooth, no weird lags, and it’s easy on the eyes too. The loyalty program is what I’m aiming for. I love earning those Glimmers and unlocking new rewards. I'm using bitcoin payments and so far, zero issues on withdrawals.

If I had to nitpick, the site could highlight promos better. Sometimes I stumble into bonuses I didn’t even know I had. Not the worst problem to have, though.

It's a great escape from stress with a huge variety of games and an easy-to-navigate layout, making it easy to find fun distractions. The bonuses are solid, and the mobile version lets me sneak in quick games whenever I need a break.

I find myself playing casino games at Casoo more frequently lately. It’s been a great companion for killing time and just taking my mind off things. It helps that it brings me new games frequently and the bonuses, I think, makes regular gaming rewarding.

I love the slots and the promotions, but Casoo doesn’t have good table games. I mean, they’re fine, but not exciting or varied enough. Adding more fun selections will be appreciated.

Honestly it’s super smooth, and the variety of bonuses available is sick. You’ve got everything from free spins to special rounds, which keeps things fresh and exciting. I’ve used it a couple of times now. Also, no crazy wagering requirements. I won an easy €100 using the welcome bonus I claimed, pretty lucky.

I’ve played at Casoo for a while now, and I honestly love it. The site runs smoothly on my phone, and it’s super easy to find games I like. I really enjoy the space theme, it makes the whole casino feel fun and different. They’ve got a wide range of slots and live casino games, and I can use crypto, which is a big plus. For me, it’s a perfect 10 out of 10.

However, there is one thing that bothers me, the small number of table games. If you like playing blackjack or poker, there aren’t many choices. Also, they don’t group all the table games together, so it takes extra time to find them.

I’ve really enjoyed hanging out at this casino because they use top-tier software providers, which means the games are smooth and fun to play. The mobile-friendly design is perfect for when I'm chilling on the couch, and I love that their live chat is open 24/7 in case I need a hand with anything, It gives me peace of mind while I’m just looking to have a good time without spending too much.

I did notice that the selection of table games is a bit limited, which can be a bummer if you want more variety. But honestly, if you’re just looking for affordable entertainment, it’s still a solid pick for a fun gaming experience.

The game selection is ridiculous, and it’s not just quantity; there’s actually a ton of variety. The interface is clean, easy to navigate, and doesn’t lag. What really got me, though, was the fast withdrawals... none of that “wait five business days” nonsense. Cashed out, got my money quick, no issues.

I’ve tried a bunch of online casinos, and Casoo is one of those that just gets it right. The game selection is stacked. You’ve got top-tier slots and live dealers. The welcome bonus is solid and they actually have decent ongoing promos, though the wagering requirements can be a bit much. Not a dealbreaker, but if you’re chasing bonus cash, be ready to grind a little.

Some countries have fewer payment options, which is only annoying if you travel a lot and play during your trip. It can be frustrating trying to find a reliable method that works abroad, especially if your usual go-to isn’t supported.

I'll give Casoo a 10 out of 10. What I like is that their game quality is top-tier, with smooth graphics and fast loading times. I love that it’s mobile-friendly, I can switch between my phone and laptop without losing any quality. Since I use crypto it is great for me as they have this payment option. Deposits and withdrawals are fast and easy, which makes playing stress-free.

Honestly, it’s hard to find any major downsides at Casoo. If I had to pick something, I’d say the table game selection could be bigger and more diverse with live options.

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