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Casoo Casino

Casoo Casino
Bono de bienvenida

150% hasta €300 + 100 Giros Gratis en el primer depósito

Nuestra calificación CasinoRank
6.7/10
CasinoRank
Calificación de los jugadores 167 Reseñas
9.5/10
167 Reseñas
Tiempo de respuesta a quejas 5 Quejas
0 horas el medio 5 Quejas

Resumen rápido de AskGamblers

Opinión del editor

Casoo Casino cuenta con un diseño creativo y una interfaz fácil de navegar. Es una experiencia divertida nada más navegar por las páginas de esta plataforma, sin mencionar jugar y beneficiarse de sus promociones. El tema de planetas y del universo es muy bien concebido, acompañado con una función de niveles galácticos y Glimmer, la moneda de la lealtad de Casoo, con la que puedes comprar bonos y Giros Gratis. 

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Por Milica K.
Lo que nos gusta
  • Excelente oferta de tragamonedas
  • Programa de lealtad y bonos personalizados
  • Chat en vivo abierto 24/7
  • Permite transacciones con criptomonedas
Lo que no nos gusta
  • Pocas herramientas de juego responsable
  • Chat en vivo no disponible en español
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Casoo Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Establecido
2025
Licencias
Anjouan
Propietario
Trink N.V.
Programa de afiliación
Idiomas
español, inglés, alemán, noruego, polaco, danés, francés, italiano
Tipo de casino
Crypto Casino, Juego Instantáneo, Live Casino, Móvil

Información general sobre Casoo Casino

Casoo Casino es un casino en línea que ofrece una amplia gama de juegos de azar, incluidas las tragamonedas, los juegos de mesa, casino en vivo y varias otras opciones divertidas que discutiremos en nuestra reseña de Casoo. 

Los usuarios comparten experiencias positivas con esta marca, y precisamente las revisiones de jugadores de Casoo Casino afectaron a nuestra decisión de probarlo y comprobar si esta plataforma ofrece bonos, servicios y funcionalidades que merecen un buen ranking. 

De hecho, esta plataforma cuenta con una calificación de los jugadores alta en AskGamblers debido a su capacidad de respuesta, manteniendo buenas relaciones con sus usuarios.

El casino está disponible al instante a través de un navegador web o a través de su casino móvil y está regulado por el Gobierno de la Isla Autonomosa de Anjouan

StallCation

Bonos de Casoo Casino

Echa un vistazo a bonos de Casoo Casino y elige el que más se ajuste a tus preferencias.

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Bono por depósito equivalente
100% hasta €300 en el tercer depósito
Depósito mínimo €20
Requisitos de apuesta 20x(d+b)
Porcentaje de bono 100%
Giros gratis
150 Giros Gratis en el cuarto depósito
Depósito mínimo €30
Giros Gratis N/A
Requisitos de apuesta para Giros Gratis N/A
Giros gratis
100 Giros Gratis en el segundo depósito
Depósito mínimo €20
Giros Gratis N/A
Requisitos de apuesta para Giros Gratis N/A

Quejas

Lee las quejas que otros jugadores han dejado sobre Casoo Casino. Obtén más información sobre las quejas.

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Will not refund my money despite operating without license in Denmark and several requests to permanently delete my account

I am submitting this complaint regarding Casoo Casino and its refusal to refund my deposits.

I am a resident of Denmark. At the time of registration, Casoo's website, customer support, Terms and Conditions, and customer-facing policies were available in Danish. Denmark was selectable during registration, and I was able to create an account, make deposits, gamble, and withdraw funds without any restrictions.

After reviewing the casino's Terms and Conditions and contacting support, I discovered that:

Casoo has confirmed in writing that it does not hold a Danish gambling licence issued by the Danish Gambling Authority.

Section 6.6 of Casoo's own Terms and Conditions states that citizens or residents of Denmark are restricted from using and accessing the platform.

Despite this restriction, Casoo accepted my registration as a Danish resident, accepted my deposits, allowed me to gamble, and processed transactions on my account.


In addition, I repeatedly requested that my account be permanently closed:

13 February 2026 – Request to delete my account.

2 April 2026 – Request for permanent deletion of my account, explicitly stating that it should never be reopened.

14 April 2026 – Request to block my account.


Despite these requests, my account remained accessible and I was able to continue using the platform and making further deposits.


I contacted Casoo directly and requested a voluntary refund. Casoo rejected my request and stated that their decision was final. In their response, they relied on a clause stating that it is the player's responsibility to determine the legality of gambling in their jurisdiction. However, they did not address why a Danish resident was accepted despite Denmark being listed as a restricted territory in their own Terms and Conditions.


I am requesting AskGamblers' assistance in obtaining a fair review of this matter and an explanation from Casoo regarding:

Why Danish residents are listed as restricted users in their Terms and Conditions while Danish customers are accepted in practice.


Why did my account remain available after multiple requests for permanent deletion and blocking?

Whether a refund of my net deposits should be considered in light of these circumstances.


I have supporting documentation including:

Written confirmation from Casoo that they do not hold a Danish gambling licence.

Casoo's refusal of my refund request.

Extracts from Casoo's Terms and Conditions.

Evidence of my requests for account deletion, permanent closure, and blocking.

Evidence that the website and contractual documents were presented in Danish.

Thank you for your assistance.

Kind regards,

Chart Pointer
45h Restantes
Not getting my money withdrawn
I have been a member of this casino since 2024. During my first year, I had no issues with withdrawals. However, this year I have experienced major problems when trying to withdraw funds.

I made my first withdrawals on the 9th (two withdrawals) and another one the following day. I used the same bank card that I used for deposits and that I have previously used for withdrawals without any issues. All of these withdrawals were returned to my account after six business days, and I was informed that my bank had declined the transactions. I contacted my bank and the card issuer, and they confirmed that they have not received or declined any transactions and that there are no restrictions on my card.

I then contacted customer support, who asked me to make another withdrawal. I did so, and the following day I received a message stating:

"Our Finance Department has informed us that your withdrawal has been unsuccessful and has been cancelled. We'd like to kindly ask you to try making the withdrawal again, or try making the withdrawal using an alternative payment method, such as instant banking, if suitable."

When I contacted support again, they told me that I must use the same card that had previously been used for withdrawals, even though I already had done so. They also asked me to try again and assured me that this time everything would go through without any issues (see attached files).

When I tried again, I received yet another message a few hours later stating:

"Our Financial Department informed us that the withdrawals you have requested were returned to your gaming balance because of the rejection on your bank side.
We kindly ask you to try again and use a different card for your future withdrawal.
We sincerely apologise for the inconvenience it may have caused you.
Should you have any additional questions, please do not hesitate to contact us at any time."

I contacted my bank again, and they confirmed that this information is incorrect. This is also evident, as it would be impossible for the bank to receive and reject a card transaction within just a few hours on the same day.

Please see all attached files for reference.
Status solved Resuelta
€600

Estadísticas de quejas de Casoo Casino

Resueltas 4 / 4
Cantidad promedio $1,067
Duración media de quejas N/A
Tiempo de respuesta promedio N/A

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The casino has a progressive jackpot tracker that shows which jackpots are about to drop, adding excitement to playing high-payout slots. It’s a useful feature for those chasing big wins.

The tracker doesn’t always update in real-time, so some jackpots may have already been won by the time you start playing. Also, not all jackpot games are included in the tracker.

Deposits are a breeze. They offer a ton of options: credit cards, e-wallets like Skrill and Neteller, and even cryptos like Bitcoin and Ethereum. Best part? Deposits are instant. My funds went through before I could even choose a game.

If you’re using bank transfers, it can take longer than you’d expect, sometimes even several business days, depending on your bank and the casino’s processing time.

The casino offers a great variety of jackpot slots with high payouts, making it an exciting place to play for big wins. The instant deposit feature is seamless, and I never had issues funding my account.

The bonus terms are a bit strict, with short expiry times and high wagering requirements. Also, some progressive jackpot games contribute very little to bonus wagering, which was frustrating.

The game selection is wild. You’ll find everything from slots to live dealer tables. Promos are on point too. i think i got €100 and a few free spins the first time i used it. Can't complain about that. The site itself is easy to navigate, clean, simple, and user-friendly.

The wins are a bit slow. Not sure if it's just bad luck on my part, but payouts don’t come as often as you might hope. but i got a sweet win recently and bought myself a new furniture :)) it takes luck and patience

Casoo Casino is a solid pick for a quick thrill. I’m always impressed by the quality and variety available. Plus, the mobile-friendly design means I can easily jump in and out of my favorites, and their live chat support is a lifesaver since it’s open 24/7!

Their selection of table games is a bit on the limited side, which can be a bummer if you’re into that. I wish they had more options to mix things up, especially when I'm in the mood for some classic casino vibes!

As a returning player making my fourth deposit, I’ve had a great experience at Casoo Casino. The 100% bonus up to €300 is a nice reward, especially with a fair 25x wagering requirement on both the deposit and bonus. The site is easy to use, and deposits are quick, so I can start playing right away. There’s a good variety of games, and I’ve enjoyed trying new slots every time I deposit. Plus, the promotions keep things exciting, making me want to come back. Overall, Casoo gives me solid value for my money.

While I enjoy playing at Casoo, there are a few downsides. For other players, I think the 25x wagering requirements will make it a bit harder to withdraw their winnings.

The site actually looks good, not some outdated mess like a lot of casinos. The interface is clean, and the games load fast, which is key when you’re playing live. They’ve got a solid selection of live dealer tables too. Withdrawals (at least the small ones) are quick, and they take crypto, which is always a win. Also, the loyalty program is kinda fun, so at least they try to make it interesting.

I personally didn’t have any issues. The customer support replies within 24 hours, or at least in my case. It’s always nice to know that if I ever run into a problem, I can count on quick and reliable assistance.

First off, the design is solid. Looks sleek and makes navigating the site super smooth, no clunky nonsense here. Insane game library. You’re gonna be set for a while. Plus, if you’re into crypto like me, they got you covered with fast withdrawals. I’ve had no issues moving my coins around.

The bonus terms are lowkey confusing sometimes, especially when it comes to wagering requirements and game contributions. Other than that, this is a pretty good casino to pass the time, with a solid game selection, smooth interface, and fast withdrawals. Definitely worth playing.

The progressive jackpot slots here are amazing! I saw some huge prize pools, and it really makes spinning exciting knowing there’s a chance to hit big.

Some jackpot slots seem to have lower RTP, and I went through a long losing streak without even a decent payout. Feels like you need a big bankroll to keep playing.

Casoo is a fantastic online casino with some of the most comprehensive catalogues you can look at. The platform boasts an extensive collection of slot games, table games, live dealer games, and more! I love playing on the platform, especially with the customer support being 24/7 and the loyalty program being a fantastic way to play the game.

I love the platform, but there are some cons you must address like the limited countries for the gameplay. Withdrawal times are not as varied as some would like, so there are some payment method restrictions that make them unavailable across many regions. I hope they improve because the positives are superb with this one.

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