18+ | Publicidad | Aplican T&Cs | Juega con responsabilidad
18+ | Publicidad | Aplican T&Cs | Juega con responsabilidad


Marcar todo como leído

Ajustes

Notificaciones
Mejores

Casoo Casino

Casoo Casino
Bono de bienvenida

150% hasta €300 + 100 Giros Gratis en el primer depósito

Nuestra calificación CasinoRank
6.7/10
CasinoRank
Calificación de los jugadores 167 Reseñas
9.5/10
167 Reseñas
Tiempo de respuesta a quejas 5 Quejas
0 horas el medio 5 Quejas

Resumen rápido de AskGamblers

Opinión del editor

Casoo Casino cuenta con un diseño creativo y una interfaz fácil de navegar. Es una experiencia divertida nada más navegar por las páginas de esta plataforma, sin mencionar jugar y beneficiarse de sus promociones. El tema de planetas y del universo es muy bien concebido, acompañado con una función de niveles galácticos y Glimmer, la moneda de la lealtad de Casoo, con la que puedes comprar bonos y Giros Gratis. 

user_avatar
Por Milica K.
Lo que nos gusta
  • Excelente oferta de tragamonedas
  • Programa de lealtad y bonos personalizados
  • Chat en vivo abierto 24/7
  • Permite transacciones con criptomonedas
Lo que no nos gusta
  • Pocas herramientas de juego responsable
  • Chat en vivo no disponible en español
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Casoo Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Establecido
2025
Licencias
Anjouan
Propietario
Trink N.V.
Programa de afiliación
Idiomas
español, inglés, alemán, noruego, polaco, danés, francés, italiano
Tipo de casino
Crypto Casino, Juego Instantáneo, Live Casino, Móvil

Información general sobre Casoo Casino

Casoo Casino es un casino en línea que ofrece una amplia gama de juegos de azar, incluidas las tragamonedas, los juegos de mesa, casino en vivo y varias otras opciones divertidas que discutiremos en nuestra reseña de Casoo. 

Los usuarios comparten experiencias positivas con esta marca, y precisamente las revisiones de jugadores de Casoo Casino afectaron a nuestra decisión de probarlo y comprobar si esta plataforma ofrece bonos, servicios y funcionalidades que merecen un buen ranking. 

De hecho, esta plataforma cuenta con una calificación de los jugadores alta en AskGamblers debido a su capacidad de respuesta, manteniendo buenas relaciones con sus usuarios.

El casino está disponible al instante a través de un navegador web o a través de su casino móvil y está regulado por el Gobierno de la Isla Autonomosa de Anjouan

StallCation

Bonos de Casoo Casino

Echa un vistazo a bonos de Casoo Casino y elige el que más se ajuste a tus preferencias.

Descubre todos los bonos
Bono por depósito equivalente
100% hasta €300 en el tercer depósito
Depósito mínimo €20
Requisitos de apuesta 20x(d+b)
Porcentaje de bono 100%
Giros gratis
150 Giros Gratis en el cuarto depósito
Depósito mínimo €30
Giros Gratis N/A
Requisitos de apuesta para Giros Gratis N/A
Giros gratis
100 Giros Gratis en el segundo depósito
Depósito mínimo €20
Giros Gratis N/A
Requisitos de apuesta para Giros Gratis N/A

Quejas

Lee las quejas que otros jugadores han dejado sobre Casoo Casino. Obtén más información sobre las quejas.

Mostrar todas las quejas
Will not refund my money despite operating without license in Denmark and several requests to permanently delete my account

I am submitting this complaint regarding Casoo Casino and its refusal to refund my deposits.

I am a resident of Denmark. At the time of registration, Casoo's website, customer support, Terms and Conditions, and customer-facing policies were available in Danish. Denmark was selectable during registration, and I was able to create an account, make deposits, gamble, and withdraw funds without any restrictions.

After reviewing the casino's Terms and Conditions and contacting support, I discovered that:

Casoo has confirmed in writing that it does not hold a Danish gambling licence issued by the Danish Gambling Authority.

Section 6.6 of Casoo's own Terms and Conditions states that citizens or residents of Denmark are restricted from using and accessing the platform.

Despite this restriction, Casoo accepted my registration as a Danish resident, accepted my deposits, allowed me to gamble, and processed transactions on my account.


In addition, I repeatedly requested that my account be permanently closed:

13 February 2026 – Request to delete my account.

2 April 2026 – Request for permanent deletion of my account, explicitly stating that it should never be reopened.

14 April 2026 – Request to block my account.


Despite these requests, my account remained accessible and I was able to continue using the platform and making further deposits.


I contacted Casoo directly and requested a voluntary refund. Casoo rejected my request and stated that their decision was final. In their response, they relied on a clause stating that it is the player's responsibility to determine the legality of gambling in their jurisdiction. However, they did not address why a Danish resident was accepted despite Denmark being listed as a restricted territory in their own Terms and Conditions.


I am requesting AskGamblers' assistance in obtaining a fair review of this matter and an explanation from Casoo regarding:

Why Danish residents are listed as restricted users in their Terms and Conditions while Danish customers are accepted in practice.


Why did my account remain available after multiple requests for permanent deletion and blocking?

Whether a refund of my net deposits should be considered in light of these circumstances.


I have supporting documentation including:

Written confirmation from Casoo that they do not hold a Danish gambling licence.

Casoo's refusal of my refund request.

Extracts from Casoo's Terms and Conditions.

Evidence of my requests for account deletion, permanent closure, and blocking.

Evidence that the website and contractual documents were presented in Danish.

Thank you for your assistance.

Kind regards,

Chart Pointer
48h Restantes
Not getting my money withdrawn
I have been a member of this casino since 2024. During my first year, I had no issues with withdrawals. However, this year I have experienced major problems when trying to withdraw funds.

I made my first withdrawals on the 9th (two withdrawals) and another one the following day. I used the same bank card that I used for deposits and that I have previously used for withdrawals without any issues. All of these withdrawals were returned to my account after six business days, and I was informed that my bank had declined the transactions. I contacted my bank and the card issuer, and they confirmed that they have not received or declined any transactions and that there are no restrictions on my card.

I then contacted customer support, who asked me to make another withdrawal. I did so, and the following day I received a message stating:

"Our Finance Department has informed us that your withdrawal has been unsuccessful and has been cancelled. We'd like to kindly ask you to try making the withdrawal again, or try making the withdrawal using an alternative payment method, such as instant banking, if suitable."

When I contacted support again, they told me that I must use the same card that had previously been used for withdrawals, even though I already had done so. They also asked me to try again and assured me that this time everything would go through without any issues (see attached files).

When I tried again, I received yet another message a few hours later stating:

"Our Financial Department informed us that the withdrawals you have requested were returned to your gaming balance because of the rejection on your bank side.
We kindly ask you to try again and use a different card for your future withdrawal.
We sincerely apologise for the inconvenience it may have caused you.
Should you have any additional questions, please do not hesitate to contact us at any time."

I contacted my bank again, and they confirmed that this information is incorrect. This is also evident, as it would be impossible for the bank to receive and reject a card transaction within just a few hours on the same day.

Please see all attached files for reference.
Status solved Resuelta
€600

Estadísticas de quejas de Casoo Casino

Resueltas 4 / 4
Cantidad promedio $1,067
Duración media de quejas N/A
Tiempo de respuesta promedio N/A

Reseña este casino

Comparte tus opiniones con otros jugadores. ¡Sé el primero en opinar sobre este casino!
¿Te ha parecido útil esta revisión? Regístrate y haz que tu opinión se tenga en cuenta. Log in
Valoración del jugador
9.5/10 167 revisiones

Mejores revisiones de nuestros jugadores

I was able to play easily given that Casoo has a wide range of payment options that are convenient for me. I use Tether as my payment method and I was so happy that Casoo accepts crypto, including USDT. also, there are a whole lot more options like pay and visa so it's seamless!

I was able to make the most of my weekend reload, thanks to Casoo's active email notifications. I love that they always remind me of bonuses that I can use to make my gameplay more exciting and fruitful. Forever choosing Casoo as my go-to platform, especially for slots!

Casoo has never failed me whenever I play games here. everything loads so fast on this site, especially its live dealer games. Despite them being in high-quality video streaming, I've never experienced any lags when playing. another thing I like about casoo is that its site is mobile-optimised, making it easy to play games on the go.

Hello Casoo,
Big thanks to live support. By mistake I canceled my bonus and all amount poof'ed, because I didn't end my wagering.
Martin returned my amount, even if mistake was from my side.
Also I really like their loyalty program. New level = new prize.
Casoo never forgets about you.

Navigation could be a bit better. IT took me sometime to find my bonuses and my deposit history. But once you get use to it, there shouldn't be any problems.

Registration is super easy and quick - so is depositing. Made my first two deposits with welcome bonuses (100% match + 100 free spins). No luck. They also have 3rd and 4th deposit bonuses, but last time made a clean deposit. Won big! From 800 nok deposit made 12.000 Nok, stopped, ordered a withdraw and added my documents. My account was verified within 15 minutes and withdraw accepted shortly after. I was very surprised by this efficiency, because I recently won big in other casino (won't mention names :)), but they xxxx me around for ages.
game selection, theme, design and customer support is very good as well.

Some games are really slow and few don't open at all.
Document addition is tricky, because system won't accept some file formats.
Minor issues in overall great experience.!!! Thank you, Casoo.

Well there is a lot of slot game providers and webpage is lovely and lot of payment options and they accept players from all around the world!! Hurraa for that

Chat available few hours per day, bonus system isn't fair at all and you have to wait answer for any question many days and when you get answer they haven't answered for you question at all, they just made up some common casino terms and be patience. Yes, that is what they ask from you all the time and I can tell you that patience wont help you in this casino that's for sure. Advice! Dont try your luck with Casoo!

Dear Bello69, Thank you for the kind feedback and rating Casoo! Could you please share your Casoo user ID for me to look into your issue a bit deeper? Our support agents work round the clock and once there are too many live chats the customers get redirected to make tickets. This way Casoo can ensure customers get their issues addressed as soon as possible and usually within 30min. Rest assured that there are issues out of Casoo’s control such as game providers having their own downtimes and upgrades. Kind regards, Daniel

user avatar

I like the easy navigation on the website, some games are very good, good few deposit methods and that all about positive experience. It is very hard to write anything more about that casino from positive side.

All amatic games are not working completely in the evening time. No chat available, waiting few days to setup deposit limits. Just another casino with completely nothing special.

Dear Natanielox, Thank you for the kind feedback and rating Casoo! Could you please share your Casoo user ID for me to look into your issue a bit deeper? Our support agents work round the clock and once there are too many live chats the customers get redirected to make tickets. This way Casoo can ensure customers get their issues addressed as soon as possible and usually within 30min. Rest assured that there are issues out of Casoo’s control such as game providers having their own downtimes and upgrades. The deposit limits on your account were set immediately after the message reached the appropriate department and we are sorry if you though that took too long to be processed. Kind regards, Daniel

user avatar

A lot of games here and live support always friendly and quick to respond. They give glimmer that is changeable for free spins. All around if you want to have good experience and win - than casoo is must play. Simple, effective, customer friendly and most importantly - profitable. Big thumbs up! :)

Been plesetnly surprised by Casoo. Didn't know much about it, but by my friends recommendation tried it out.
Registered in Casoo about 1 month ago and made around 10 deposits. Important thing - made around 12/13 withdraws..
All is ok.

Came here to vote for Casoo in Askgamblers award. Thought, well, why don't write my opinion about CAsoo, as well, being so bored on this rainy day.
Registered in Casoo about 1 month ago and made around 10 deposits. Important thing - made around 12/13 withdraws.
Almost all my deposits were with bonuses (they have different daily bonuses every day and their welcome package consists of 4!! bonuses) So if you are a bonus friendly player, Casoo is the place to be. If you are a "no bonus" dude. Then Casoo has variety of games. There isn't a provider they don't have. Except Thunderkick, I like games from them.
Overall great place for gambling.

There a few technical bugs, sometimes. Two times I bought free spins in their store and they didn't add. Everything of course was sorted out quickly trough live support. Their live support is like best fixing tool. There's a problem, question - they fix it, answer it. I need Caso live support in my real life :D

Explora nuestras reseñas de casino expertas

Echa un vistazo a nuestra selección de los mejores casinos en línea y obtén más información sobre cada uno de ellos en sus reseñas.