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Casoo Casino

Casoo Casino
Bono de bienvenida

150% hasta €300 + 100 Giros Gratis en el primer depósito

Nuestra calificación CasinoRank
6.7/10
CasinoRank
Calificación de los jugadores 167 Reseñas
9.5/10
167 Reseñas
Tiempo de respuesta a quejas 5 Quejas
0 horas el medio 5 Quejas

Resumen rápido de AskGamblers

Opinión del editor

Casoo Casino cuenta con un diseño creativo y una interfaz fácil de navegar. Es una experiencia divertida nada más navegar por las páginas de esta plataforma, sin mencionar jugar y beneficiarse de sus promociones. El tema de planetas y del universo es muy bien concebido, acompañado con una función de niveles galácticos y Glimmer, la moneda de la lealtad de Casoo, con la que puedes comprar bonos y Giros Gratis. 

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Por Milica K.
Lo que nos gusta
  • Excelente oferta de tragamonedas
  • Programa de lealtad y bonos personalizados
  • Chat en vivo abierto 24/7
  • Permite transacciones con criptomonedas
Lo que no nos gusta
  • Pocas herramientas de juego responsable
  • Chat en vivo no disponible en español
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Casoo Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Establecido
2025
Licencias
Anjouan
Propietario
Trink N.V.
Programa de afiliación
Idiomas
español, inglés, alemán, noruego, polaco, danés, francés, italiano
Tipo de casino
Crypto Casino, Juego Instantáneo, Live Casino, Móvil

Información general sobre Casoo Casino

Casoo Casino es un casino en línea que ofrece una amplia gama de juegos de azar, incluidas las tragamonedas, los juegos de mesa, casino en vivo y varias otras opciones divertidas que discutiremos en nuestra reseña de Casoo. 

Los usuarios comparten experiencias positivas con esta marca, y precisamente las revisiones de jugadores de Casoo Casino afectaron a nuestra decisión de probarlo y comprobar si esta plataforma ofrece bonos, servicios y funcionalidades que merecen un buen ranking. 

De hecho, esta plataforma cuenta con una calificación de los jugadores alta en AskGamblers debido a su capacidad de respuesta, manteniendo buenas relaciones con sus usuarios.

El casino está disponible al instante a través de un navegador web o a través de su casino móvil y está regulado por el Gobierno de la Isla Autonomosa de Anjouan

StallCation

Bonos de Casoo Casino

Echa un vistazo a bonos de Casoo Casino y elige el que más se ajuste a tus preferencias.

Descubre todos los bonos
Bono por depósito equivalente
100% hasta €300 en el tercer depósito
Depósito mínimo €20
Requisitos de apuesta 20x(d+b)
Porcentaje de bono 100%
Giros gratis
150 Giros Gratis en el cuarto depósito
Depósito mínimo €30
Giros Gratis N/A
Requisitos de apuesta para Giros Gratis N/A
Giros gratis
100 Giros Gratis en el segundo depósito
Depósito mínimo €20
Giros Gratis N/A
Requisitos de apuesta para Giros Gratis N/A

Quejas

Lee las quejas que otros jugadores han dejado sobre Casoo Casino. Obtén más información sobre las quejas.

Mostrar todas las quejas
Will not refund my money despite operating without license in Denmark and several requests to permanently delete my account

I am submitting this complaint regarding Casoo Casino and its refusal to refund my deposits.

I am a resident of Denmark. At the time of registration, Casoo's website, customer support, Terms and Conditions, and customer-facing policies were available in Danish. Denmark was selectable during registration, and I was able to create an account, make deposits, gamble, and withdraw funds without any restrictions.

After reviewing the casino's Terms and Conditions and contacting support, I discovered that:

Casoo has confirmed in writing that it does not hold a Danish gambling licence issued by the Danish Gambling Authority.

Section 6.6 of Casoo's own Terms and Conditions states that citizens or residents of Denmark are restricted from using and accessing the platform.

Despite this restriction, Casoo accepted my registration as a Danish resident, accepted my deposits, allowed me to gamble, and processed transactions on my account.


In addition, I repeatedly requested that my account be permanently closed:

13 February 2026 – Request to delete my account.

2 April 2026 – Request for permanent deletion of my account, explicitly stating that it should never be reopened.

14 April 2026 – Request to block my account.


Despite these requests, my account remained accessible and I was able to continue using the platform and making further deposits.


I contacted Casoo directly and requested a voluntary refund. Casoo rejected my request and stated that their decision was final. In their response, they relied on a clause stating that it is the player's responsibility to determine the legality of gambling in their jurisdiction. However, they did not address why a Danish resident was accepted despite Denmark being listed as a restricted territory in their own Terms and Conditions.


I am requesting AskGamblers' assistance in obtaining a fair review of this matter and an explanation from Casoo regarding:

Why Danish residents are listed as restricted users in their Terms and Conditions while Danish customers are accepted in practice.


Why did my account remain available after multiple requests for permanent deletion and blocking?

Whether a refund of my net deposits should be considered in light of these circumstances.


I have supporting documentation including:

Written confirmation from Casoo that they do not hold a Danish gambling licence.

Casoo's refusal of my refund request.

Extracts from Casoo's Terms and Conditions.

Evidence of my requests for account deletion, permanent closure, and blocking.

Evidence that the website and contractual documents were presented in Danish.

Thank you for your assistance.

Kind regards,

Chart Pointer
50h Restantes
Not getting my money withdrawn
I have been a member of this casino since 2024. During my first year, I had no issues with withdrawals. However, this year I have experienced major problems when trying to withdraw funds.

I made my first withdrawals on the 9th (two withdrawals) and another one the following day. I used the same bank card that I used for deposits and that I have previously used for withdrawals without any issues. All of these withdrawals were returned to my account after six business days, and I was informed that my bank had declined the transactions. I contacted my bank and the card issuer, and they confirmed that they have not received or declined any transactions and that there are no restrictions on my card.

I then contacted customer support, who asked me to make another withdrawal. I did so, and the following day I received a message stating:

"Our Finance Department has informed us that your withdrawal has been unsuccessful and has been cancelled. We'd like to kindly ask you to try making the withdrawal again, or try making the withdrawal using an alternative payment method, such as instant banking, if suitable."

When I contacted support again, they told me that I must use the same card that had previously been used for withdrawals, even though I already had done so. They also asked me to try again and assured me that this time everything would go through without any issues (see attached files).

When I tried again, I received yet another message a few hours later stating:

"Our Financial Department informed us that the withdrawals you have requested were returned to your gaming balance because of the rejection on your bank side.
We kindly ask you to try again and use a different card for your future withdrawal.
We sincerely apologise for the inconvenience it may have caused you.
Should you have any additional questions, please do not hesitate to contact us at any time."

I contacted my bank again, and they confirmed that this information is incorrect. This is also evident, as it would be impossible for the bank to receive and reject a card transaction within just a few hours on the same day.

Please see all attached files for reference.
Status solved Resuelta
€600

Estadísticas de quejas de Casoo Casino

Resueltas 4 / 4
Cantidad promedio $1,067
Duración media de quejas N/A
Tiempo de respuesta promedio N/A

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9.5/10 167 revisiones

Mejores revisiones de nuestros jugadores

I have been playing here on and of for a month, Great Casino With all the providers I like, fantastic bonus system With "glimmer" store that you can "buy" Your own bonuses.. In the start I lost a lot of Money and they actually sent me a mail fast and gave me 10000 glimmer point extra

Finally made my first win here With glimmer bonus here, but now I been waiting for a week, without getting feed back on my verification documents and withdrawal.. Contacted chat that say they can do nothing to speed up process, and also dent mail and just getting late answers back With "please wait"...lets hope its just because its vacation time.. ? (would have gotten a 10/10 if it wasn't for this problem but the point for me With gambling is to actually get my Money in decent time..)

I've been playing at Сasoo for about a month now and the best thing for me is their loyalty system. I love the part that I can buy bonuses myself in their "Glimmer store". Even if my balance is zero, I exchange Glimmer for free spins and enjoy playing (Glimmer is like an internal cosmic currency I get as a loyalty reward). The whole storyline is amazing, planets are really beautiful! I love playing here!

I enjoyed how quick was the response from live chat. I was confused about the terms of the first deposit bonus but everything was sorted out fast and efficient. I liked the design and the customer friendly dashboard. Was I lucky or something, but payouts where pretty nice. I'm more than satisfied!

Had some problems with Red Tiger games, but maybe it was my internet connection or something. They where slow to load up, but once I started to spin, everything worked fine. No big flaws as I mentioned.

Hey! Just found out about this casino, made my first deposit and took the "welcome" bonus, got lucky and wagered it pretty fast! Also, the live chat was very responsive with my 'withdraw and depositing' questions. The game selection is great.

Definately one of the best casinos. I can tell you one thing, I have deposited 30 $$, made bets on 2-3k and receive a HUGE numbers of bonuses. Two of them were bonus money on account! BANG - free spins - BANG - new level - BANG - bonus money. Wow!
And after my first withdrawal (700 NZD) support has told me about glamour points from new planets, and I can buy ANOTHER BONUSES in the star shop!!
Design - Cosmic theme, I never saw something like that before. Those planets with level progress line - just BLOW your mind!
I will play here again for sure!

It's very hard to understand how loyalty system works, faq is not really helpful. Bonus terms - too low for me
Chat is good, thank god there was normal man :) Hey Rob!

Site looks fine and game selection good, all the important deposit options are here, live chat available etc. BUT lets have a look at the bonus terms (!)

When claiming the 200 % welcome bonus on first deposit the maximum allowed bet is 0.5 € (!) Bets above = bonus abuse - this is the absolute worst I've seen on any casino bonus by today I would never ever take a bonus with such conditions and must say its simply unbelievable that something like this exists - sorry but please keep your "bonus"

Amazing bonus system! I enjoy that I can exchange their local curriency Glimmer to different things in the Glimmer shop. I really like the design and it's nice that website is translated to Finnish. The support team responds very quickly

Unfortunately, I didn't find my favourite provider Tunderkick on the list. But since there are so many different slots from other providers, it's not a problem for me.

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