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Casoo Casino

Casoo Casino
Bono de bienvenida

150% hasta €300 + 100 Giros Gratis en el primer depósito

Nuestra calificación CasinoRank
6.7/10
CasinoRank
Calificación de los jugadores 167 Reseñas
9.5/10
167 Reseñas
Tiempo de respuesta a quejas 5 Quejas
0 horas el medio 5 Quejas

Resumen rápido de AskGamblers

Opinión del editor

Casoo Casino cuenta con un diseño creativo y una interfaz fácil de navegar. Es una experiencia divertida nada más navegar por las páginas de esta plataforma, sin mencionar jugar y beneficiarse de sus promociones. El tema de planetas y del universo es muy bien concebido, acompañado con una función de niveles galácticos y Glimmer, la moneda de la lealtad de Casoo, con la que puedes comprar bonos y Giros Gratis. 

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Por Milica K.
Lo que nos gusta
  • Excelente oferta de tragamonedas
  • Programa de lealtad y bonos personalizados
  • Chat en vivo abierto 24/7
  • Permite transacciones con criptomonedas
Lo que no nos gusta
  • Pocas herramientas de juego responsable
  • Chat en vivo no disponible en español
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Casoo Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Establecido
2025
Licencias
Anjouan
Propietario
Trink N.V.
Programa de afiliación
Idiomas
español, inglés, alemán, noruego, polaco, danés, francés, italiano
Tipo de casino
Crypto Casino, Juego Instantáneo, Live Casino, Móvil

Información general sobre Casoo Casino

Casoo Casino es un casino en línea que ofrece una amplia gama de juegos de azar, incluidas las tragamonedas, los juegos de mesa, casino en vivo y varias otras opciones divertidas que discutiremos en nuestra reseña de Casoo. 

Los usuarios comparten experiencias positivas con esta marca, y precisamente las revisiones de jugadores de Casoo Casino afectaron a nuestra decisión de probarlo y comprobar si esta plataforma ofrece bonos, servicios y funcionalidades que merecen un buen ranking. 

De hecho, esta plataforma cuenta con una calificación de los jugadores alta en AskGamblers debido a su capacidad de respuesta, manteniendo buenas relaciones con sus usuarios.

El casino está disponible al instante a través de un navegador web o a través de su casino móvil y está regulado por el Gobierno de la Isla Autonomosa de Anjouan

StallCation

Bonos de Casoo Casino

Echa un vistazo a bonos de Casoo Casino y elige el que más se ajuste a tus preferencias.

Descubre todos los bonos
Bono por depósito equivalente
100% hasta €300 en el tercer depósito
Depósito mínimo €20
Requisitos de apuesta 20x(d+b)
Porcentaje de bono 100%
Giros gratis
150 Giros Gratis en el cuarto depósito
Depósito mínimo €30
Giros Gratis N/A
Requisitos de apuesta para Giros Gratis N/A
Giros gratis
100 Giros Gratis en el segundo depósito
Depósito mínimo €20
Giros Gratis N/A
Requisitos de apuesta para Giros Gratis N/A

Quejas

Lee las quejas que otros jugadores han dejado sobre Casoo Casino. Obtén más información sobre las quejas.

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Will not refund my money despite operating without license in Denmark and several requests to permanently delete my account

I am submitting this complaint regarding Casoo Casino and its refusal to refund my deposits.

I am a resident of Denmark. At the time of registration, Casoo's website, customer support, Terms and Conditions, and customer-facing policies were available in Danish. Denmark was selectable during registration, and I was able to create an account, make deposits, gamble, and withdraw funds without any restrictions.

After reviewing the casino's Terms and Conditions and contacting support, I discovered that:

Casoo has confirmed in writing that it does not hold a Danish gambling licence issued by the Danish Gambling Authority.

Section 6.6 of Casoo's own Terms and Conditions states that citizens or residents of Denmark are restricted from using and accessing the platform.

Despite this restriction, Casoo accepted my registration as a Danish resident, accepted my deposits, allowed me to gamble, and processed transactions on my account.


In addition, I repeatedly requested that my account be permanently closed:

13 February 2026 – Request to delete my account.

2 April 2026 – Request for permanent deletion of my account, explicitly stating that it should never be reopened.

14 April 2026 – Request to block my account.


Despite these requests, my account remained accessible and I was able to continue using the platform and making further deposits.


I contacted Casoo directly and requested a voluntary refund. Casoo rejected my request and stated that their decision was final. In their response, they relied on a clause stating that it is the player's responsibility to determine the legality of gambling in their jurisdiction. However, they did not address why a Danish resident was accepted despite Denmark being listed as a restricted territory in their own Terms and Conditions.


I am requesting AskGamblers' assistance in obtaining a fair review of this matter and an explanation from Casoo regarding:

Why Danish residents are listed as restricted users in their Terms and Conditions while Danish customers are accepted in practice.


Why did my account remain available after multiple requests for permanent deletion and blocking?

Whether a refund of my net deposits should be considered in light of these circumstances.


I have supporting documentation including:

Written confirmation from Casoo that they do not hold a Danish gambling licence.

Casoo's refusal of my refund request.

Extracts from Casoo's Terms and Conditions.

Evidence of my requests for account deletion, permanent closure, and blocking.

Evidence that the website and contractual documents were presented in Danish.

Thank you for your assistance.

Kind regards,

Chart Pointer
42h Restantes
Not getting my money withdrawn
I have been a member of this casino since 2024. During my first year, I had no issues with withdrawals. However, this year I have experienced major problems when trying to withdraw funds.

I made my first withdrawals on the 9th (two withdrawals) and another one the following day. I used the same bank card that I used for deposits and that I have previously used for withdrawals without any issues. All of these withdrawals were returned to my account after six business days, and I was informed that my bank had declined the transactions. I contacted my bank and the card issuer, and they confirmed that they have not received or declined any transactions and that there are no restrictions on my card.

I then contacted customer support, who asked me to make another withdrawal. I did so, and the following day I received a message stating:

"Our Finance Department has informed us that your withdrawal has been unsuccessful and has been cancelled. We'd like to kindly ask you to try making the withdrawal again, or try making the withdrawal using an alternative payment method, such as instant banking, if suitable."

When I contacted support again, they told me that I must use the same card that had previously been used for withdrawals, even though I already had done so. They also asked me to try again and assured me that this time everything would go through without any issues (see attached files).

When I tried again, I received yet another message a few hours later stating:

"Our Financial Department informed us that the withdrawals you have requested were returned to your gaming balance because of the rejection on your bank side.
We kindly ask you to try again and use a different card for your future withdrawal.
We sincerely apologise for the inconvenience it may have caused you.
Should you have any additional questions, please do not hesitate to contact us at any time."

I contacted my bank again, and they confirmed that this information is incorrect. This is also evident, as it would be impossible for the bank to receive and reject a card transaction within just a few hours on the same day.

Please see all attached files for reference.
Status solved Resuelta
€600

Estadísticas de quejas de Casoo Casino

Resueltas 4 / 4
Cantidad promedio $1,067
Duración media de quejas N/A
Tiempo de respuesta promedio N/A

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9.5/10 167 revisiones

Mejores revisiones de nuestros jugadores

When I played at Casoo, I was initially wary of it, but as I progressed through the platform, I found out about how good it was with the games, promotions, payouts, transaction speeds, and more. I can definitely recommend it to anyone who wants to gamble.

I hope they can iron out some of the bugs because it is a fantastic platform, but sometimes, my session gets a bit slower when there are bugs present.

I have been impressed with Casoo for its strong mobile design. It has some of the best live chat with the 24/7 design so I got to interact with other players who are also enjoying their time here. At the same time, there are some good games to think about when you browse it.

There are some laggy parts of the mobile platform, so improving that could be great. I think the providers are doing a good job, but they should hand out some more games to think about to get the highest level of gambling.

Casoo did a lot of stuff better than I’d expect in a mobile casino. The selection of games is amazing because they have impressive partners and they always get the latest releases early. Not to mention that the casino is mobile-friendly so I get to play on the phone all the time.

I really enjoy the simple and clean design of the Casoo website. It’s easy to find my way around, which makes my experience more fun. I love that I can deposit and withdraw using cryptocurrencies, as it helps secure my transactions and gambling activities. With their seamless methods, I can quickly play my favourite slot titles like Wanted Dead or a Wild which offers a huge jackpot potential.

Using the website on my smartphone can be a bit tricky sometimes. Some features don’t work as smoothly, which can be frustrating. I also think the game categories could be improved. Having specific sections for each game type and provider would make it easier to find what I want to play. While the live chat support can be slow, I’ve found that emailing them usually gets a better response. Overall, Casoo is still a good casino for me, but I hope they improve these parts of their platform.

I was a bit skeptical about Casoo at first, but I have been impressed with Casoo because of the game catalogue it possesses. At the same time, I never experienced any problems navigating Casoo whether that's on the PC or mobile. Expect some well-optimized games here!

I was let down with Casoo despite it being one of the top platforms out there. The game catalogue might be superb, but there are some weak points including the table games and there should be a separate section to differentiate them.

I’ve been having a blast at CASOO! The 100% deposit bonus and those 100 free spins really got me excited and gave me a nice boost to my bankroll when I first joined. The games are powered by top-notch providers like Evolution, Pragmatic Play, and NetEnt, so every game and feature looks and feels amazing.

I have to say I was a bit let down by the table games at Casoo. There are only a few new versions of the classic games like blackjack, roulette, and poker which isn’t enough for someone like me who loves variety. I wish there was a separate section to browse all the table games easily, as it would make the experience even better.

One of the top things I like bout Casoo is its appealing website design and user-friendly interface. The site also has a great deposit bonus offer of up to 100% with free spins. I can also access Casoo on both my desktop and mobile device hassle-free, making it easy to play on the go or at home. The site also has different sections for its new games and most popular ones, making it easy for me to find games that I want to play.

Casoo has rightfully earned its popularity as one of the best online casinos in the market. I am not surprised because of the magnificent game catalogue alongside the strong support service. I can recommend this one for any new player who wants a casino to frequent!

While there are so many strengths to this platform, I would hope that they offer more table games to provide more variety to the experiences rather than focusing too much on the slot games.

Casoo is a nice mobile casino for me. It runs smooth and it has convenient link to my payment apps. The game selections are also quite nice, even from software providers I just learned today. Of course, I also appreciate my favorites like Nolimit City so overall, it’s my go-to mobile casino.

I can’t really think of an outright con but there are ways it can be better. I’d always appreciate some sort of suggestion system. Maybe track my activities and show me games I’d like based on that? That would be nice.

I am impressed with the game selection with Casoo, and I am glad that cryptocurrencies are fun to check out. The live dealer games are probably the best way to experience the platform, but the categories are fun to maximize it.

There are some negatives here which detracted from the score. The withdrawal limit is set at 500 euros a week, which has taken a bit away from the experience you have on the games.

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