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Casoo Casino

Casoo Casino
Bono de bienvenida

150% hasta €300 + 100 Giros Gratis en el primer depósito

Nuestra calificación CasinoRank
6.7/10
CasinoRank
Calificación de los jugadores 167 Reseñas
9.5/10
167 Reseñas
Tiempo de respuesta a quejas 5 Quejas
0 horas el medio 5 Quejas

Resumen rápido de AskGamblers

Opinión del editor

Casoo Casino cuenta con un diseño creativo y una interfaz fácil de navegar. Es una experiencia divertida nada más navegar por las páginas de esta plataforma, sin mencionar jugar y beneficiarse de sus promociones. El tema de planetas y del universo es muy bien concebido, acompañado con una función de niveles galácticos y Glimmer, la moneda de la lealtad de Casoo, con la que puedes comprar bonos y Giros Gratis. 

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Por Milica K.
Lo que nos gusta
  • Excelente oferta de tragamonedas
  • Programa de lealtad y bonos personalizados
  • Chat en vivo abierto 24/7
  • Permite transacciones con criptomonedas
Lo que no nos gusta
  • Pocas herramientas de juego responsable
  • Chat en vivo no disponible en español
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Casoo Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Establecido
2025
Licencias
Anjouan
Propietario
Trink N.V.
Programa de afiliación
Idiomas
español, inglés, alemán, noruego, polaco, danés, francés, italiano
Tipo de casino
Crypto Casino, Juego Instantáneo, Live Casino, Móvil

Información general sobre Casoo Casino

Casoo Casino es un casino en línea que ofrece una amplia gama de juegos de azar, incluidas las tragamonedas, los juegos de mesa, casino en vivo y varias otras opciones divertidas que discutiremos en nuestra reseña de Casoo. 

Los usuarios comparten experiencias positivas con esta marca, y precisamente las revisiones de jugadores de Casoo Casino afectaron a nuestra decisión de probarlo y comprobar si esta plataforma ofrece bonos, servicios y funcionalidades que merecen un buen ranking. 

De hecho, esta plataforma cuenta con una calificación de los jugadores alta en AskGamblers debido a su capacidad de respuesta, manteniendo buenas relaciones con sus usuarios.

El casino está disponible al instante a través de un navegador web o a través de su casino móvil y está regulado por el Gobierno de la Isla Autonomosa de Anjouan

StallCation

Bonos de Casoo Casino

Echa un vistazo a bonos de Casoo Casino y elige el que más se ajuste a tus preferencias.

Descubre todos los bonos
Bono por depósito equivalente
100% hasta €300 en el tercer depósito
Depósito mínimo €20
Requisitos de apuesta 20x(d+b)
Porcentaje de bono 100%
Giros gratis
150 Giros Gratis en el cuarto depósito
Depósito mínimo €30
Giros Gratis N/A
Requisitos de apuesta para Giros Gratis N/A
Giros gratis
100 Giros Gratis en el segundo depósito
Depósito mínimo €20
Giros Gratis N/A
Requisitos de apuesta para Giros Gratis N/A

Quejas

Lee las quejas que otros jugadores han dejado sobre Casoo Casino. Obtén más información sobre las quejas.

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Will not refund my money despite operating without license in Denmark and several requests to permanently delete my account

I am submitting this complaint regarding Casoo Casino and its refusal to refund my deposits.

I am a resident of Denmark. At the time of registration, Casoo's website, customer support, Terms and Conditions, and customer-facing policies were available in Danish. Denmark was selectable during registration, and I was able to create an account, make deposits, gamble, and withdraw funds without any restrictions.

After reviewing the casino's Terms and Conditions and contacting support, I discovered that:

Casoo has confirmed in writing that it does not hold a Danish gambling licence issued by the Danish Gambling Authority.

Section 6.6 of Casoo's own Terms and Conditions states that citizens or residents of Denmark are restricted from using and accessing the platform.

Despite this restriction, Casoo accepted my registration as a Danish resident, accepted my deposits, allowed me to gamble, and processed transactions on my account.


In addition, I repeatedly requested that my account be permanently closed:

13 February 2026 – Request to delete my account.

2 April 2026 – Request for permanent deletion of my account, explicitly stating that it should never be reopened.

14 April 2026 – Request to block my account.


Despite these requests, my account remained accessible and I was able to continue using the platform and making further deposits.


I contacted Casoo directly and requested a voluntary refund. Casoo rejected my request and stated that their decision was final. In their response, they relied on a clause stating that it is the player's responsibility to determine the legality of gambling in their jurisdiction. However, they did not address why a Danish resident was accepted despite Denmark being listed as a restricted territory in their own Terms and Conditions.


I am requesting AskGamblers' assistance in obtaining a fair review of this matter and an explanation from Casoo regarding:

Why Danish residents are listed as restricted users in their Terms and Conditions while Danish customers are accepted in practice.


Why did my account remain available after multiple requests for permanent deletion and blocking?

Whether a refund of my net deposits should be considered in light of these circumstances.


I have supporting documentation including:

Written confirmation from Casoo that they do not hold a Danish gambling licence.

Casoo's refusal of my refund request.

Extracts from Casoo's Terms and Conditions.

Evidence of my requests for account deletion, permanent closure, and blocking.

Evidence that the website and contractual documents were presented in Danish.

Thank you for your assistance.

Kind regards,

Chart Pointer
41h Restantes
Not getting my money withdrawn
I have been a member of this casino since 2024. During my first year, I had no issues with withdrawals. However, this year I have experienced major problems when trying to withdraw funds.

I made my first withdrawals on the 9th (two withdrawals) and another one the following day. I used the same bank card that I used for deposits and that I have previously used for withdrawals without any issues. All of these withdrawals were returned to my account after six business days, and I was informed that my bank had declined the transactions. I contacted my bank and the card issuer, and they confirmed that they have not received or declined any transactions and that there are no restrictions on my card.

I then contacted customer support, who asked me to make another withdrawal. I did so, and the following day I received a message stating:

"Our Finance Department has informed us that your withdrawal has been unsuccessful and has been cancelled. We'd like to kindly ask you to try making the withdrawal again, or try making the withdrawal using an alternative payment method, such as instant banking, if suitable."

When I contacted support again, they told me that I must use the same card that had previously been used for withdrawals, even though I already had done so. They also asked me to try again and assured me that this time everything would go through without any issues (see attached files).

When I tried again, I received yet another message a few hours later stating:

"Our Financial Department informed us that the withdrawals you have requested were returned to your gaming balance because of the rejection on your bank side.
We kindly ask you to try again and use a different card for your future withdrawal.
We sincerely apologise for the inconvenience it may have caused you.
Should you have any additional questions, please do not hesitate to contact us at any time."

I contacted my bank again, and they confirmed that this information is incorrect. This is also evident, as it would be impossible for the bank to receive and reject a card transaction within just a few hours on the same day.

Please see all attached files for reference.
Status solved Resuelta
€600

Estadísticas de quejas de Casoo Casino

Resueltas 4 / 4
Cantidad promedio $1,067
Duración media de quejas N/A
Tiempo de respuesta promedio N/A

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Casoo’s Glimmer system is a lot more rewarding than I thought. It’s more fun than timed promotions that I was used to and it feels like I have more control over my options. It also gives me something to look forward to with each bet I’ve placed.

Casoo has always been one of the most vibrant platforms out there, and it does not disappoint with the experience, as you can get a welcome bonus that matches 100% of the deposit. You also have plenty of top-tier games that could be boosted by free spins and the potential rewards!

There are some downsides I want to mention about casoo, which include the bugs and delays that I have been dealing with. I hope this can be fixed because it ruins the momentum and the enjoyment of the platform. I still love it, but I hope optimisation is a priority.

I’ve been having a blast at CASOO! Their bonuses are fantastic, like the 100% deposit match and 100 free spins, what’s not to love, right? The slot games are pretty awesome too, there’s a ton of variety, like classic and video slots. And I really appreciate that they have e-wallet options like MiFinity and Skrill, I use these apps and it makes cashing in and out super easy.

But I have to say, I'm a bit let down by the live dealer games. They don’t have Crazy Time, which I always enjoy, and there’s no bingo either, which is a bummer. It would be nice if they could add a few more options to keep things lively.

I've never enjoyed playing live dealer games before not until I tried playing them on Casoo. this site has the best live dealer games from the industry's top game providers. I also can play with peace of mind that any questions or problems I have will instantly be solved thanks to the site's 24/7 live chat support.

Casoo’s Glimmer system took me a while to appreciate and now it’s my favourite part of the casino. It doesn’t stress me out like most casinos’ loyalty programs and it’s much more rewarding. Perhaps it’s just suited to my pacing because it feels so perfect!

I was a big fan of how Casoo looked like in terms of its design from the get go, but you are also getting some of the best welcome bonuses with its 100% deposit match and 100 Free Spins. I am a big fan of how it starts, and Casoo continues to deliver today.

There are a few cons that could limit the enjoyment of Casoo, but the bugs could get ironed out soon, so keep working on them and benefit from the changes that players are recommending as Casoo knows how to respond.

I love how every time I visit Casoo, I am greeted by new games to try. The site has an exclusive section for all its new games which saves me time from looking for the latest games in the market. Casoo also has the best bonuses including a generous welcome package of up to 350 free spins and weekly returns.

I love CASOO'S design on their site. The colors are so refreshing and easy on the eyes, which makes playing a lot more fun. Plus, the filter feature is really handy, I can quickly find the games I want to play without scrolling through everything. This design helps me enjoy my overall experience on their site.

While I like CASOO, there are a few downsides I’ve noticed. Sometimes I run into bugs or delays, which can disrupt the flow of my gaming. I think it might be related to my internet connection, but it still gets a bit annoying when I’m in the middle of a game. It would be great if they could improve their stability to make things smoother.

I really enjoy playing at CASOO! First off, their 100% deposit bonus with 100 free spins is a fantastic way to kick things off. This bonus gives me a great boost and lets me try out different games without worrying too much about my budget.

The downside I found at CASOO is their limited selection in their live casino. I was really hoping to find my favorite games, like Lightning Roulette and Sweet Bonanza, but unfortunately, they weren’t available. This lack of options is a bit disappointing since I enjoy those games a lot. I wish they could expand their slot and live offerings to include more variety.

An engaging promotion program is what I think makes a casino stand out from its contemporaries. Casoo definitely impressed me with the Glimmer system. Every day feels rewarding knowing that I’m also improving the bonuses I get on top of the money I win from bets.

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