- Gran cantidad de desarrolladores de software
- Compatible con dispositivos móviles
- Servicio de soporte en español
- Elevados requisitos de apuesta
- Saldo solo administrado en euros
Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.
Detalles de Casino Superlines
Aquí puedes encontrar detalles específicos sobre este casino.
- General
- Pagos
- Juegos
- Juego Responsable
- Atención al cliente
Información general sobre Casino Superlines
Casino Superlines fue establecido en 2017, por lo que tiene varios años en funcionamiento. Sin embargo, aún no ha sido capaz de mejorar su puntaje en el CasinoRank y las revisiones de jugadores de Casino Superlines se quejan de varios problemas, entre ellos, los altos requisitos de apuesta en sus bonos de casino y las dificultades con las transacciones.
Este casino pertenece a EquinoxDynamic N.V., empresa autorizada por el Gobierno de Curazao. El casino está disponible en muchos idiomas, como inglés, español, francés, italiano y otros. Más detalles en esta reseña de Casino Superlines.
- Monederos electrónicos 1-3 días
- Transferencias bancarias 5-7 dias
- Pagos con tarjetas bancarias 1-3 días
- Retiros los fines de semana No
- Ganancias de botes progresivos None
Información de pago y métodos en Casino Superlines
Si bien el casino permite realizar depósitos usando la divisa que el jugador prefiera, el saldo de la cuenta se mantiene en euros. Por lo tanto, es posible que apliquen cargos por conversión de divisas. Quienes requieran operar en monedas locales, pueden visitar las páginas dedicadas a casinos en Perú u otros países de la región.
El casino acepta una amplia variedad de métodos de pago, pero para conocer las opciones exactas los jugadores deben dirigirse a Mi cuenta > Ingresos. Allí podrán consultar qué métodos tienen disponibles, los cuales dependerán del país del jugador.
El depósito mínimo es €20 y el retiro mínimo, €100. Son montos bastante elevados para jugadores de América Latina y comparados con otras reseñas de casinos en línea.
En cuanto a los métodos de retiro habilitados, estos dependerán de cuáles se hayan utilizado para depositar. Y si el método de depósito no permite pagos (como en el caso de tarjetas de débito), entonces los pagos serán efectuados mediante transferencia bancaria.
El casino se compromete a procesar todas las solicitudes de retiro en un plazo de 3 a 5 días laborables, siempre y cuando la cuenta esté debidamente verificada. Como referencia, ofrece estos plazos: Un día laborable para tarjetas de crédito VISA, ecoPayz y QIWI; y 5 días laborales para transferencias bancarias.
También es posible que el casino solicite documentación de identificación personal para cumplir con sus requisitos KYC. Estos documentos incluyen, entre otros, un pasaporte válido u otro documento de identificación, prueba de domicilio y prueba de titularidad de cuentas financieras. Por último, como parte de su política antifraude, el casino establece que todos los fondos depositados deben utilizarse para realizar apuestas. En otras palabras, hay un requisito de apuesta de 1x.
Juegos en Casino Superlines
Los jugadores de Casino Superlines pueden disfrutar de más de 2.300 juegos desarrollados por cerca de 50 proveedores de software. Es un número sin dudas interesante, aunque se siente demasiado la ausencia de empresas grandes y prestigiosas como Microgaming, Pragmatic Play, NetEnt y Play’n GO.
Como ocurre en todos los casinos online, la mayoría de los juegos son tragamonedas, aunque también hay una buena variedad de juegos de ruleta, blackjack, póker y baccarat, tanto online como versiones en vivo con crupieres reales.
Algo para destacar es que todos los juegos se pueden jugar en versión demo y que el lobby es fácil de navegar. Los juegos se pueden filtrar por proveedor o buscar por nombre. También hay útiles categorías que los agrupan por popularidad y temáticas.
El sitio web de Casino Superlines es totalmente responsive, lo que significa que se puede jugar en cualquier dispositivo iOS o Android. Esto permite que todos los miembros de Casino Superlines móvil disfruten de una gran variedad de máquinas tragamonedas móviles y juegos de mesa directamente en sus dispositivos y sin necesidad de descartar ninguna aplicación específica.
Compromiso de Casino Superlines con el Juego Responsable
Superlines online casino tiene una página de juego responsable en la cual comparte un listado de señales a las que los jugadores deben estar atentos. Estos indicadores están planteados en forma de preguntas como “¿Alguna vez te has arrepentido después de jugar?” o “¿Has tenido alguna vez ganas de celebrar jugando?”.
También hay enlaces a organizaciones como Global Gambling Guidance Group, Gordon Moody Association, y Gambling Therapy, las cuales se encargan de ayudar a jugadores compulsivos.
En cuanto a las herramientas de juego responsable, si bien ofrece límites, tiempos de descanso y autoexclusión, deberían sumar otras como chequeo de la realidad, que resulta muy práctica para jugadores a los que les cuesta asumir el nivel de su actividad de juego.
- +421 2330 560 54
Atención al cliente en Casino Superlines
Sin duda, las páginas FAQ y los servicios de atención al cliente son más importantes que nunca y eso es especialmente cierto en la industria de los casinos online. Poder resolver las dudas y solucionar reclamos con celeridad es fundamental para garantizar una buena experiencia de usuario.
En el caso de Casino Superlines, los jugadores tienen a disposición una página de preguntas frecuentes. Allí se abordan dudas comunes relacionadas con las cuentas de usuario, depósitos y retiros, programa VIP de beneficios, entre otros.
Además, los jugadores pueden contactarse con los agentes del servicio de atención al cliente a través de los dos medios tradicionales: Correo electrónico y chat en vivo. La segunda opción es la más recomendada, ya que es la más inmediata y está disponible en español, mediante una traducción automática. Si bien el servicio no está disponible todo el tiempo, funciona 20 horas diarias durante los 7 días de la semana, suficiente para jugadores de cualquier país del mundo.
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Nice games, nice layout. Chat function is 24/7 available. Site works fast.
I made an withdrawal on 26-10. On monday 30-10 all my documents are approved. The withdrawal policy said it will take 5 business days to come to my bank. Yesterday 5-11 I received an email that the financial department approved my withdrawal but it will take another 5 business days to process. This is not normal.
The worst casino ever, I had to reload Microgaming games 20 times before I could even place my bet, when I contacted Customer Support it took 5 minutes to respond even when they are claiming 30 sec on their website.
Customer Support agent was not listening to anything I say and keep saying to me irrelevant to my question things, she couldn't explain why I am getting error 0 on Microgaming games and advised to clean cache and cookies. She did not even review screen shots I have sent. Do not deposit, waste of money.
Well i have to as i found "Superlines Casino" i was a bit skeptical because of the Curacao License and the bonus rules. But the 400% first dep bonus was too attractive to say no. Well i tried it. But first i verificated my account with all needed documents.
I deposited 25 Euro and got 100 Euro Bonus. Needed to wager x30.
I got an awesome run and had 866 Euro on my balance as i finished the wagering. The only problem was: The Bonus rules say that you just can withdraw Deposit x20. Means in my case: max 500 Euro. It hurts a bit that i had such an amazing run and cant withdraw the rest. But i knew that and its okay. 500 Euro is a fantastic win too.
I requested the withdraw of 500 Euro to my bank. Everything seems to be nice now. Hope that everything work and that i get my win soon.
Good too: The Livechat. Very friendly and funny guys there sometimes. :D And they are really 24h online. You can text them everytime you want and you get quite fast responds.
Summary: Im impressed in a very positive way. Not just because my win everything else worked fine for me too there.
I just registered on Askgamblers to write this review for that Casino. Was the friendlist i found out there till now.
The only thing which could be better is the withdraw time. They say they need up to 5 working days to withdraw winnings to my bank. Well maybe it will be a bit faster. Hope so.
Not so much to say, games are fine. Support must have a little bit more value. Website sometimes works and then it is ok.
Website does not work correctly. No help from support. Bonus 400% added automatically and took 15 minutes to contact live chat to remove.
You know when budget is low and you start targeting the casinos, which are not so popular or in other people's opinion blacklisted. Well I like them especially when I can receive no deposit bonus. I was browsing for the Gametech group casinos specifically and found some no deposit offer for 10 euro free with a wagering set at x60 with Casinos Superlines. Wagering of x60 was okay, considering some other Gametech casinos, has wagering of x100 on their freebies.
Is signed up and the process was very easy. Received my 10-euro free after registration and was happy about that. The max cash out was set at 50 euro on the no deposit bonus. Casino Superlines has a lot of gaming providers namely NextGen, GameArt, Elk Studios and many more. I only like NextGen because I finish wagering very easily with their slots. To my surprise, I completed wagering in about 3 hours and had a nice balance of 178 euro. Then the sad feeling kicks in when you know how little the max cash out is and the fact that the remaining balance will fall away.
I requested a withdrawal and send through documents 2 days later. Now the thing I hate is the fact they do not want to verify your account beforehand. You can only start the process of verifying when they request your document. Which adds another 2 days to the existing 5 days withdrawal process. My withdrawal was processed in 5 days including verification and I received my 50 euros. With those 50 euros, I decided to take their welcome offer to see if I can win more.
On Gametech group casinos, they have max cash out of x10 your deposit bonus but with Casino Superlines the max cash out is x20.
Overall, I had a good time at this casino and will definitely be making my deposit again in future. Hope the withdrawals will take quicker since verification is out of the way.
Hi Fiekie247, Thank you for playing at Superlines. We're very happy that you've been enjoying the experience and are doing our best to keep improving. Best Regards, Superlines Support Team
So I don't recommend anyone play this site if you are hurry to get your withdrawal. When I did withdraw pending time is 5 days and then I got email after 4 days that your withrawal has in process, I was like ya its coming soon, but after 4 days I got email again and its says your withdrawal has been accept and its gonna take another 5 days to come your bank..
Hi Pollezzz, Thank you for playing at Superlines. Our payments are done within a maximum of 5 days, for wire transfers it can however take longer for you to receive the payment depending on your bank's processing time. For your next withdrawal we recommend using an e-wallet such as Neteller, as there is no additional processing time there. Best Regards, Superlines Support Team
Casino Superlines is a place I discovered about two weeks ago.. I noticed them being added on askgambers and that immediately got me interested in them. I saw that they were a sister site to OrientXpress casino where I had good experience so I decided to join them as well. After a little digging I found out a bonus code that would give me 10 euro no deposit bonus just for verifying my email address. The reason why it sounded like a great offer was because they are powered by many good software providers- Netent, Nextgen and others.
I registered my account and verified my email and then after logging in I had 10 euro bonus balance. Since I didn’t know details for this bonus, I decided to contact live support. Luckily I didn’t have to wait at all and the support agent very nicely welcomed me. I asked about the bonus and I was told that it had 60x wagering requirements and that I could play GVC and Nextgen games with it, unfortunately not Netent.
I went through their game selection and I was quite pleased with what I saw. I found my favorite Nextgen game- Cash Stampede and started to play it with minimum bets. Soon I had the re spin feature and it paid me around 30x bet. At first the game seemed to be in a good mood and I managed to get my balance up to 25 euros, however, then the wins started to come rarer and I lost most of my balance. When I had less than 10 euros left, I decided to try James Dean slot. Once again I played with minimums only and I triggered the bonus feature within the first few spins, but the bonus paid less than 10x my bet so I continued to play this game without any other features until I lost all balance.
Overall I had a good time at Casino Superlines and they left a good impression on me. I liked the game selection and the casino support was nice and easy to reach. I noticed that they offer generous welcome bonus and I will consider claiming it. So far I think they are a decent casino.
Actually have nothing positive to say when I can not play the games. The slots get stuck and you can't open a new one because you "have an unfinished game". When you go back to the unfinished games there are no unfinished games. Then go to Live Support, wait for about 20 minutes for someone to talk to you and the only thing they say is that I should clean cookies and stuff. I tell that I have cleaned everything, even flas, tried different browsers and so on. Then I get told to wait for 20 minutes before I try again. Next day I could try to play again - open a slot, one press on the play button and the game get stuck.... I give up!
Pending time 5 days? Year 2017..? I think that tell's all about this place. Can't be good if casino is stucked in 1997 method of lazy processing, since payment provider's are actually fast today, but it's up to casino how lazy they handle withdrawals. I hate lazy casino's. It's not "Ok, we go through every withdrawal carefully, so it will be safe for player". Hundred's casino's pay safe much faster. That's only excuse and simple as lazy, nothing else.
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OMG, I've finally found WHN. I've been looking through dozens of websites but I didn't see it or it was in a poor quality or stopped after a couple of minutes and asked to pay to continue. The good thing is when you register they give you 400% bonus. I made a deposit $50 and they doubled it so I had more time to play WHN. The best game ever if you like sport.