Betandyou Casino

Betandyou Casino - My deposit from March 6th still not credited

₹3000

It's day 11 of my deposit of 9999 which I made on the 6th of March.

They haven't updated it yet. No response about the deposit by email or chat.

It's been 4 days since they asked for a bank statement still they have not updated the balance.

I am writing emails to them daily but they are saying they have no control over the Indian market...

Please be safe from this scam website.

No resuelta

₹9999

Betandyou Casino - Verification is taking too long and no response now

Hi, I need to looks for help here about Batandyou casino. I start verification process with them, all was good, they were responding on my selfies emails, ID attached emails and all other emails. But from last email pass more then 48h and still no respond. So, I worries about my money on this bookmaker cuz they stop responding me. Can u help me to finish this process? Tnx

Betandyou Casino - Declined withdrawal and unable to login

$6204

My account number is : 618964665

I'm unable to withdraw 649€ because of not receiving the SMS code to confirm it. Before that there was no problem of receiving SMS code or withdrawing my money. My mobile service provider checked everything and there is no problem on their side neither is in my phone, because as checked by my provider there was no SMS that would get to my providers servers. Then I ordered a callback option, this is when their operater calls you on your phone. I explained the situation to him and he gave me code to confirm the withdrawal. But it was rejected, as you can see in the attached picture. As always I deposited with bank card and tried to make wihtdrawal with SEPA back to my bank account. Until this it was working fine as I already made a withdrawal. So this reason for rejection is a problem in their system or they just want to stole my money even when I have a minus of a few thousand € on my account overall. And now I have another problem. I cant even get into account because i need an SMS code as you can see in the attached picture. But again there is no SMS being sent to my phone (my operater checked it again). Their live chat support is not helpful at all since all they give me is generic answers again and again and are saying that SMS was sent, which was not. When I try to call operator who called me back I am waiting in the lobby for next available operator and then the call ends. I have tried to call them a few times already but its always the same.

Betandyou Casino - Unable to cashout due to phone number verification issue

€649

Dear Askgamblers Team, I am writing to file a formal complaint regarding my recent experience with BetandYou Casino's customer support and verification process, which has been nothing short of frustrating and unproductive.

For the past 4 days, I have been attempting to resolve an issue with updating my phone number in order to cash out my account balance. The casino requires a verification code to complete this process, which is supposed to be sent via SMS. Despite numerous attempts, I have not received any SMS containing the verification code. I have diligently followed all troubleshooting steps provided by their support team and even submitted screenshots demonstrating the issue. However, the problem persists.

Furthermore, every time I reached out to their live chat support for assistance, I was required to explain the entire situation repeatedly. Initially, I was informed that I needed to contact a hotline to receive the OTP over the phone. To my dismay, no hotline number was listed on their website. When I informed this to the chat support agent, I was instructed to request a callback instead. I promptly submitted a callback request but have not received any response or callback for the past two days.

This ongoing delay and lack of effective communication have left me unable to access my funds, causing significant inconvenience and frustration. I am reaching out to AskGamblers in hopes of escalating this matter and obtaining a resolution as soon as possible.

Please assist me in addressing this issue with BetandYou Casino's management. I would appreciate any support in expediting the verification process or providing alternative solutions to access my account funds without further delay.

Betandyou Casino - Payment error and support doesn't help

Hello. I tried to do a withdraw in this casino 10 days ago, gave the documents numbers and tried this withdraw, less than 30$. The casino opens me a page where I need to click in a link to liberate this withdraw. In this page, it says the withdraw was approved. Well, I click on the link and its go to a page saying there is an error about the information.

Well, I talked with the support asking for the cancel of this withdraw and they say they cant do it because it was approved. I sent all the prints, and they said first to wait 5 days, than after it they said they would send my case to specialist teams. I asked again for the cancellation of this withdraw but they say they cant do that. The specialist team didn't contact, and after 10 days I just gave up about the money. The answer they give me is always that they cant do nothing. I sent the prints and they just say to try again (I clicked millions of time, refresh page, cleaned cookies, and is always the same information. Hard to believe in this type of problem in a casino that have more than 9 rating here.

Betandyou Casino - Delay of payment betandyou

R$186

Hello, I would like to file a complaint against betandyou casino for delay of payment. I made a withdrawal of 30 dollars to my AIRTM e-wallet on May 15, 2024 and today is May 27 and I still haven't received it ( The $30 withdrawal is approved, as shown in the attached screenshot). I have contacted betandyou support and they always reply the same thing that I should wait, but it has been too long and I still haven't received my withdrawal. So I need your help to get a solution. Thank you

Betandyou Casino - Deposit money not available to my betting account

$30

Dear Sir/ Madam, My name is < full name removed >. my email: [email protected], betting account number: 732114153, I made a deposit of 500 euro via Fast transfer method at 7.41 am on 23.11.23 in Portugal but my money is not available to my betting account. I chatted with agents & emailed to support center as well & sent them all the proof. But I didn't have appropriate reply what's going on. They only keep saying it takes time to solve it. Please don't publish my name & email. I have attached the proof of payment. Can you help me please?

€500

Estadísticas de quejas

Resueltas 11

Cantidad promedio $ 1,054

Duración media de quejas 8 días

Tiempo de respuesta promedio 2 días

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9/10 ● 186 revisiones

Mejores revisiones de nuestros jugadores

ferdos6060

10/10

BetandYou offers a fantastic gaming experience with a wide range of sports betting and casino games. The platform is easy to navigate, and the odds are competitive. Customer support is responsive, and payments are quick and secure. Highly recommended for both new and experienced players!

Hi ferdos6060, Thank you so much for your kind words and detailed feedback! 🌟 We're thrilled to hear that you’re enjoying the wide variety of games, smooth navigation, and competitive odds on our platform. It's also great to know that our support and payment systems have met your expectations. Your recommendation means a lot to us! Best regards, The Betandyou Team 🎮📲

Betandyou Casino hace 9 meses

Alazar

10/10

Betandyou has exceeded my expectations with its fast deposits, high odds, vast casino games, and excellent promotions. Whether you're a sports bettor or a casino enthusiast, this platform offers a premium gaming experience. I highly recommend it to anyone looking for a reliable and rewarding betting site.
⭐⭐⭐⭐⭐ (5/5) – A must-try for every betting fan!

Hi Alazar, Thank you for your wonderful feedback! 🌟 We're delighted to know that you're enjoying our fast deposits, competitive odds, rich casino selection, and exciting promotions. It's great to hear that we've exceeded your expectations — your recommendation means a lot to us! We’ll keep working to provide a top-tier experience for both sports and casino fans alike. Best regards, The Betandyou Team 🎰⚽

Betandyou Casino hace 9 meses

SeFfAh

10/10

Reliable site, instant payment, I recommend it to everyone. Plenty of options for a gaming experience. Customer service is very helpful, and quick turnaround is great.

Hi SeFfAh, Thank you so much for your kind words and recommendation! 🙏 We're thrilled to hear that you’re enjoying the fast payments, wide game selection, and responsive customer support. We truly appreciate your trust and are glad to be your choice for gaming. Looking forward to having you with us for many more great experiences! 🎮✨ Best regards, The Betandyou Team

Betandyou Casino hace 9 meses

kaan62dersim

9/10

The Best casino site I've ever seen. I can easily pay and deposit my money. Customer service is helpful, and I can easily reach them. I have been playing in this casino for 5 years and I haven't detected any problem. Thanks you Betanyou

Hi kaan62dersim, Thank you for your wonderful feedback and for being with us for 5 years — that’s truly appreciated! 🌟 We're happy to hear you've had a smooth experience with payments and that our customer support has been helpful along the way. Your loyalty means a lot, and we look forward to continuing to provide you with the best gaming experience! Best regards, The Betandyou Team

Betandyou Casino hace 9 meses

fabiant1

10/10

I registered on their app 2 years ago and have been using their app all this time. I like their Chat support service, their user interface and never had any withdrawal problems with them.

Hi fabiant1, Thank you so much for taking the time to share your experience with us! We’re truly pleased to hear that you've been with us for over two years and are enjoying our platform, especially the Chat support and smooth withdrawals. Your loyalty and trust mean a lot to us, and we're committed to continuing to deliver a seamless and enjoyable experience for you. Warm regards, The Betandyou Team

Betandyou Casino hace 9 meses

Sarn

7/10

Several methods of withdrawl
Big amount of games, but bad odds as they limit you and decrease your odds after you win 3-4 bets in a row. They basically only allow losers to have good odds.

Poor customer service need more option to bank withdrawal and also the layout not so good. The bonus are confusing to me and some games I can't play been in New Zealand

Hi Sarn, Thank you for your feedback. We’re glad you appreciate our withdrawal options and game variety. We understand your concerns about odds, customer service, and withdrawal methods, and we’re continuously working to improve these areas. For any issues with bonuses or restricted games in New Zealand, our support team is happy to assist—please reach out via the official contact email on our website. We appreciate your input and hope to enhance your experience with us. Best regards, Betandyou Team

Betandyou Casino hace 10 meses

Nerdenbaksan

10/10

I'm old on this betting website. Your withdrawals are so fast with no problem. When I want bet to on a match, it's accepting so easily and fast. Thanks for your service Betandyou

There is just a problem. It's your LiveChat. Live chat can be better I'm sure about that. When I have a problem they are not solving it directly. somebody can't understand every detail I'm one of them. I just wanna helpful live chat

Hi Nerdenbaksan, Thank you for your kind words and for being a loyal player with us! We're delighted to hear that you enjoy our fast withdrawals and seamless betting experience. Your support means a lot to us. We also appreciate your honest feedback about our Live Chat support. We understand how important it is to receive clear and effective assistance, and we sincerely apologize if your experience has not met expectations. Please rest assured that we are continuously working to improve our support services, including better training for our Live Chat team to ensure more helpful and detailed responses. Best regards, Betandyou Team

Betandyou Casino hace 10 meses

AlexHope22

7/10

Betandyou offers a wide range of sports to bet on, including popular ones like football, basketball, tennis, and more. They provide in-play betting, futures, and special bets, which keeps the betting experience exciting and diverse.

Betandyou offers attractive bonuses, they often come with specific terms and conditions, such as high wagering requirements, which can limit their appeal

Dear AlexHope22, Thank you for taking the time to share your thoughts! We're glad to hear that you enjoy the wide range of sports betting options and the excitement of in-play and special bets. We always strive to provide a diverse and engaging experience for our players. We also appreciate your feedback regarding the bonus terms. We understand that wagering requirements can sometimes feel restrictive, and we’re continuously working to find a balance between offering attractive promotions while maintaining fairness and security. Your input is valuable, and we’ll take it into account as we refine our offers. Best regards, The Betandyou Team

Betandyou Casino hace 10 meses

FamilyFirst

8/10

The casino works well especially when I am travelling, and I really like the payment system. The various games the casino provides gives you an excellent opportunity to really feel the casino fever. And it makes me try about lots of different games. The slots the live casino and the sports.

So far I am down 3000€ while playing the luck goes up and down really quickly. Then up and down. Some game history is hard to find. Sometimes live casino tables reload and I cannot find a table where I placed a 300€ bet. Still have not seen Max win. (For 7 years)

Hello FamilyFirst, Thank you for sharing your experience with us! We're glad to hear that you enjoy playing on Betandyou, especially while traveling, and that our payment system and game variety enhance your casino experience. It's great to know that our platform keeps the excitement going with slots, live casino, and sports betting! We understand that luck can be unpredictable, and we appreciate your feedback regarding game history and live casino table reloads. If you're ever unable to locate your betting history or a specific table, our support team is available 24/7 to assist you. Please don't hesitate to reach out—we're here to ensure you have a smooth and enjoyable gaming experience. Best regards, The Betandyou Team

Betandyou Casino hace 10 meses

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