22bet Casino

No puedo retirar mi dinero y no responden a mis correos.

Me rechazaron la retirada de 25.000€, tengo actualmente 37.000€.

Llevo varios días intentando retirar mi dinero de 22Bet, pero me aparece un mensaje de que debo verificar mi cuenta, a pesar de que ya envié toda la documentación y recibí la confirmación de verificación.

Llevo desde 2023 con ellos y ya estaba verificado.

He contactado varias veces con el soporte de security, support y también escribí a complaints, pero no he recibido ninguna respuesta.

Me parece muy poco serio que una empresa de apuestas bloquee el acceso al dinero de los usuarios sin ofrecer ninguna explicación

ni soporte.

Llevo intentándolo desde el día 12, ya han pasado 8 días.

Solo quiero poder retirar mis fondos, que me pertenecen, y recibir una respuesta clara del equipo de 22Bet.

Espero que revisen mi caso cuanto antes.

Estimado equipo de AskGamblers:

Presento esta reclamación contra 22Bet Casino, donde tengo una cuenta activa y verificada.

Llevo jugando en esta plataforma durante varios meses, de forma constante y responsable. Durante ese tiempo, mi saldo fue disminuyendo progresivamente.

Sin embargo, en los últimos días tuve una pequeña racha de ganancias que hizo subir mi saldo a aproximadamente 1.800 €.

El día 24 de junio, solicité un retiro, como ya había hecho anteriormente.

Esta vez la solicitud fue rechazada, y contacté con el servicio de atención al cliente por el chat para preguntar qué método debía usar para que el retiro fuera aceptado correctamente.

Minutos después de esa consulta, fui desconectado de mi cuenta y no pude volver a acceder. Pregunté por qué, y solo me dijeron que escribiera a [email protected].

Envié un correo de inmediato. Tras casi 24 horas sin respuesta, finalmente me informaron de que mi cuenta había sido bloqueada por “adicción al juego” y que debía presentar un certificado médico firmado por un psiquiatra para recuperarla.

Quiero dejar claro que yo no he solicitado en ningún momento la autoexclusión ni el cierre de la cuenta.

Respeto totalmente las políticas internas de juego responsable que pueda tener cualquier casa de apuestas, y si creen que un usuario tiene un problema, entiendo que puedan actuar.

Sin embargo, bloquear la cuenta justo después de que empiezo a ganar y pido un retiro, y además sin ofrecer ninguna forma de acceder a mis fondos, no parece una medida realmente orientada a proteger al jugador.

En el correo que me enviaron desde el equipo de bloqueos, no se menciona en ningún momento cómo retirar el saldo que tengo en la cuenta.

Respondí solicitando instrucciones para poder hacer la retirada o que ellos mismos la gestionaran, pero han pasado ya 48 horas desde que perdí el acceso y no he recibido ninguna solución ni explicación clara.

Por todo ello, solicito a AskGamblers que me ayude a que 22Bet:

1. Proporcione una explicación válida sobre el bloqueo de mi cuenta, y

2. Me permita retirar los fondos que legalmente tengo en la cuenta, aproximadamente 1.800 €, si finalmente deciden mantenerla cerrada.

Estoy dispuesto a proporcionar todas las pruebas y correos si son necesarios

Atentamente,

El 21 de Octubre solicite un retiro de 100 euros, según pude ver se proceso al cabo de los 30 minutos, pero a fecha de hoy 29/10, no ha sido recibido, me he puesto en contacto en varios correos del casino pero parece ser que al tener la cuenta cerrada me dan largas, tambien he enviado las anotaciones bancarias para que vean que es verdad.

ASK, haber si se puede recibir el retiro de 100 euros

My name is < removed >

My 22bet id is : < sent to the casino >

I have deposited rs 500 through UPI on 26 December 2025 and they still don't added money in my account and. My payment query is still active. I don't know what to do. This guy are always telling me that they will add my money soon now I don't believe them because it's almost 1 month and no update from them and their Customer service is so bad. I hope askgamblers will help me. And I need a compensation from them for wasting my 1 month

Dear Askgambler team,

I recently started playing in 22 bet and amassed around 650000 inr by playing multi bets. Today i tried to withdraw money and it asked to send identity documents to security team.

So I have immediately sent Aadhar card and pan card as my identity documents.

99% of my deposit is done via icash and I rarely use crypto.

They asked me send the crypto deposit transactions along with the profile screenshot .

I have sent them details of my little binance transactions along with profile screenshot.

They keep on asking the same document again and again and I have sent them more than 6 times.

This is really frustrating and I have never heard if any casino is asking such documents.

Despite providing ALL requested KYC documents, my account verification is unnecessarily stalled with new, unreasonable requests to delay the process further.

I am attaching all the documents here for your reference.

Kindly assist me on this matter.

Regards,

Sujata

Dear AskGamblers,

I have deposited INR 4995/-through UPI to the payment details provided by the casino on 16/10/2025, but it hasn't yet been credited to the game account. Despite contacting casino customer service many times through their chat, call, and email issue has not been resolved. Getting the same copy-paste messages.

Bots are replying by using a Human name in chat. I have attached the conversations of chat.

Don't want to raise this issue in public, but I am helpless because the issue was not properly addressed by the customer service specialist of the casino.

Below are the details of the payment

UTR No.: 003588606965

Transaction Date: 16/10/2025 07:23 AM

Transaction Amount: 4995

UPI Method: UPI by Paykasam

Receiver Name: Lotus Events and Productions

The above details were provided at the time of deposit.

I have attached all the required documents.

Like my up-to-date bank statement (password to open us PRAM2502), UPI transaction slip, and payment history

@askgamblers, kindly verify and intervene, and resolve this issue.

Thanks n regards

Hello,

I am filing a complaint against 22Bet regarding an unpaid withdrawal of 15300 USDT or 13550EUR.

• Account email/ID: [email protected] / 1225988603

• Deposits made via BinancePay:

1. €100.07 - 117.57 USDT

2. €349.98 - 411.08 USDT

3. €349.98 - 411.08 USDT

4. €939.95 - 1104.04 USDT

5. €1,680.40 - 1973.18 USDT

6. €1,680.21 - 1973.18 USDT

7. €4,200.52 - 4932.94 USDT

All deposits were made directly via BinancePay, therefore there is no blockchain TXID. Instead, I provide the official BinancePay Order IDs and Merchant References, together with screenshots from my Binance account.

After building a balance, I requested a withdrawal of 13550EUR or 15300 USDT via TRON (TRC20). The withdrawal attempts were repeatedly rejected, and when I contacted support, he was told that I must first make a new deposit and place bets before they would release my funds.

This is an unfair and unacceptable condition. A withdrawal must not be tied to making additional deposits. I have already deposited significant amounts and provided all verification documents.

To support my complaint, I am attaching:

1. BinancePay deposit screenshots (Order ID + Merchant Ref).

2. Screenshots of rejected withdrawal attempts.

3. Chat transcripts with 22Bet support where they demand a new deposit before allowing withdrawal.

I kindly request AskGamblers to intervene and ensure that my rightful withdrawal of 13550EUR or 15300USDT is processed.

Thank you for your support.

Best regards,

Hello AskGamblers Team,

I am filing a complaint against 22Bet Casino regarding a withdrawal issue that has been unresolved for over a month.

- Account number: 1342781197

- Registered name: <removed>

- Email linked to the account: <removed>

- Withdrawal amount: 1000 EGP

- Withdrawal request date: 07/08/2025

On August 7, 2025, I submitted a withdrawal request of 1000 EGP. Since then, every time I contact support, I only receive the same reply: "Your request is under review." This has been going on for more than one month without any progress.

I even provided the casino with my official transaction statement, which clearly shows that no funds have been received. Despite this, I still receive the same repeated response with no proof of any actual payment.

This situation is unacceptable. As a customer, I have the right to receive my funds without unnecessary delay.

I kindly request that the casino provide the following:

1. A clear explanation for the delay.

2. Official proof of the transaction (Transaction ID or payment reference).

3. Immediate release of my withdrawal of 1000 EGP.

I am attaching evidence, including my transaction statement and screenshots of the casino’s responses.

Thank you for your assistance in resolving this case.

Hi,

I made deposits of 20,000 and 10,000 on 22bet.

It’s been more than 5 days, but the deposits haven’t been credited to my account.

I have tried contacting live support, but all they say is, “Your payment has been forwarded to our team for another review,” and it has been the same response for the last 5 days.

Please help me get the money back into my bank account instead of my casino account