Hello, i have made 2 withdrawalls one of $2000 Canadian more then 10 days ago and another one 7 days ago for the amount of $3000.00, i have not yet received any withdrawall, i gave them screenshots of my 2 bank accounts one is the national bank and the other is scotia bank for proof i never received the money, i have received 2 password for when i receive the email to deposit the money in my bank account, the problem is i never received the email request, i have been talking to chat every day since last week the only thing they are saying is that is has been sent from there part and they say to verify with my bank wich i did and my bank never received the request for the withdrawall. what am i supposed to do there is no resolution that is been taken, this morning i have talked to chat and now i see i do not have the chat button anymore, i doubpt i will receive my money can you please help me my email address is: [email protected]
Información sobre las quejas
Dear AskGamblers team,
We would like to mention that we have sent two withdrawals and we've just provided you with the evidence by email.
The chat button is always on the right bottom of the page that can be easily found by visiting our website. Another way to contact us is by email.
Thank you for cooperation!
Sincerely,
WebbySlot casino team
AskGamblers
Dear @mlmiron,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
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