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Webby Slot Casino - Deposited funds did not show in casino

RESUELTA
Información sobre las quejas
Casino en conflicto Webby Slot Casino
Motivo Pago retrasado
Cantidad € 20
Publicado el 20 de enero de 2021

I deposited money from pasafecard e-wallet to webbyslots casino but money didnt show in casino and money was counted from my wallet. I did conplain in webbyslots but they are still telling me i have to wait and nothing alse. They also find out where is the problem /witch is on webbyslots side/ but i still also have oo wait.
Why should i be waitng if i prove money left from me to casino and if they have some technical issue? They also told me it can take severals days to solve it.

Publicado el 21 de enero de 2021

Dear AskGamblers team,

We would like to mention that we have immediately transferred the player's request to the appropriate team as soon as the issue occurred. The resolving of the issue depends on the payment provider as well and more time is needed to investigate this problem.
We have also provided you with the evidence of our prompt reaction by email.

Thank you for your cooperation.


Kind regards,
WebbySlot Team

Publicado el 23 de enero de 2021

Dear AskGamblers team,

We would like to mention that funds were credited to the player's account, and we informed him about it. Also, we provided you with the evidence of crediting 20 EUR by email.

Since the player's deposit has been credited, we see no reason why this complaint should be open, so it should be resolved.

Thank you for understanding.

Kind regards,
WebbySlot Team

AskGamblers
Publicado el 23 de enero de 2021

Dear @killa_rudd,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Webby Slot Casino Quejas

  • 7 de 7 Resuelta
  • 1 día Promedio de respuestas
  • 3 días Duración media de la queja
  • 1,468 USD Importe medio

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