Waiting for the payout 5 days already

Hello.

I don't know if you can help me but my friend told me to file a complaint here cause we thing something's wrong here on Webby Slot.

Who am I - a guy who plays mostly table tennis and I've played there for a week - deposited twice 1. 800PLN 2.1200PLN, first on 06.05, second on 08.05. I've played there for that time and on 10.05 I've tried to withdraw 5741PLN which has been rejected - Triple deposit wagering is required (394 PLN bets left) - so I've played few more bets and on the same day 10.05 I have made second withdrawal request for 7461PLN and I wait from that day with constant talk on live chat and stupid answers about provider checking me so it's not their fault. I can't stand it any longer. I've even deposited third time low amount 500PLN on 12.05 to play bit more but I stopped on 1726PLN in balance on my account - didn't make second request cause I don't want any more ways for them to delay or decline me.

They are telling me that on their site withdrawals over 1k euro are up to 72h... Yeah, well...

I don't have much screen of live chat but I do got all thing about my account with transaction history and yesterday's email from them which goes -

Hello,

We are contacting you regarding your withdrawal request.

Let us inform you that your withdrawal request has not been cancelled, it is still being processed.

Your bets are verified by the provider, but do not worry, as this is a normal security procedure, but it takes some time.

Once the verification is over, your withdrawal will be processed

If you have any additional questions or need help, please contact us. We are always ready to help you!

Regards,

WebbySlot casino team

Screens for proofs attached below:

Transaction history and verification site

Bet History: as you can see, limits hit me like a truck.

Live Chat from 16th day (26.05)

Today is 26.05 and its 16th day of waiting... If it's true I can wait bit longer but It just seems shady as hell.

Please tell me what should I do? Should I wait more?

Hello,

two weeks ago Webbyslot restricted access to their website for players from my location.

A few days later I received this email:

"Hello,

With longing in our hearts, we inform you that players from Germany can no longer play at WebbySlot Casino.

If you have any available funds, please contact [email protected].

We appreciate the time we spent together, but unfortunately, it's time to say goodbye.

Take care!"

So I immediately send an email and asked for a payout of my remaining balance (3,932.67 EUR). I also submitted my documents, bank details, bank statements and other stuff they asked for.

Since then, they have been delaying the payout. They say they have to do "additional checkings" and that the whole process would take "a bit longer." Whenever I ask for an update they say that I should just "wait a little longer".

Meanwhile I read on the biggest German-speaking betting platform that other customers already received their money a week ago.

I can't accept that they keep delaying my payout while other customers have already been paid a long time ago.

I hope AskGamblers can assist to help me receive my funds.

Thank you very much.

Webby slot not able to verify my correct proof of deposit

REJECTED: This page is visible only to you.

COMPLAINT INFO

Disputed c

Webbyslot asked me for a proof of one deposit of 100€ on 2.03.2021 via Bank Transfer. The screenshot has to show the date and amount and time of the deposit.

I have sent them a screenshot of my bank account showing the processed transaction.

But they don't accept it. They cannot understand that my bank... German bank ... has processed the transaction one working day later. So i made a deposit of 100 EUR into the webbyslot Casino on 02.03.2021 after 3pm. Every transaction after 3 pm is processed by the German bank one working day later. And the time of the deposit is never shown on my bank statements. That's impossible to proof.

That means of course that the date of deposit and the date on my bank statement can never be the same. Which is against the rules they say. What can I do to verify my account? The bank deposit was processed correctly by my bank.

By the way my account balance is zero. I have not won anything.

Dear AskGablers team,

Yesterday, I found out about your AGCoin, and decided to use it on casino Webby Slot.

I made a registration, claimed a 10 Euro and managed to win over 70 Euros.

I contacted their Live Chat support team about what to do next. They said that they need additional information about AGCoin, and that they will be contacting me on my mail adress. Today I received email that my account was duplicate and that I have created one before already. After I asked them for clarification, they responded that there was created an account with same email provider (@seznam.cz) Which is the number 1. Email provider in Czechia.

After further communication, I found out that the only reason they think that my account is duplicate, is becouse of the similiar password and Email provider that is used by a majority of Czech people.

There weren't same IP adresses, Physical adresses, same names or any personal informations that were same as mine. Not even from my relatives, since no one is playing casino games from my family.