Split Aces Casino - Withdrawal issues

RESUELTA

Sparkasm

Hello,

Reference number: 104950

The withdrawal was submitted on the 11th of February. I have not received an email to request documents.
Support gave me an email address earlier today and documents were sent, no one confirms receipt.
When I speak to support they advise the withdrawal is approved. It's clearly pending in the withdrawal section in My Account.

I was then told my Passport is not clear enough and they also need a bank statement, I sent that immediately Thursday night.
I have still not had any confirmation. The withdrawal is still pending a full working week later. It's not good enough.
I can still, to this moment, cancel the withdrawal and use the funds, that seems very sly indeed.

I'm going round in circles and this seems to be the way people have received answers as I checked on Google as support keeping tell me "soon". Soon isn't a full week later, soon was like Trada who approved my withdrawal within an hour.

Thanks

AskGamblers

Dear @Sparkasm,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Sparkasm

As per @askgamblers comment, the total amount is 120 euro on a single withdrawal.

Sparkasm

I have chased again today to be told the same as Thursday. The documents I gave were sufficient. I am just having a repeat. This is being dragged out needlessly. Every time I chase I then get a response that drags this further out

Split Aces Casino

Dear player,
We are looking into this matter for you and will get back to you swiftly with a response.
Kind regards,
Split Aces Affiliate Team

Sparkasm

Another day goes by

https://imgur.com/a/Qvk68DT.jpg

Sparkasm

https://imgur.com/a/etnpEq3

Your attach option is not working for me, the above link was broken also.

To show, 8 days later, this is still pending. I've used two other casinos since that paid within a day (Trada within 11hours!)

Sparkasm

9th day of this withdrawal pending. Their finance team have yet to contact me before I've had to chase them.

Be easier getting blood from a stone

Split Aces Casino

Good morning,
The player in question will be paid out today. The reason for the delay was due to insufficient documentation being sent to the casino. We will confirm here once the payment of 120 euros has been made.
Regards
Split Aces Affiliates

Split Aces Casino

Dear SPARKASM

Thank you for your patience.

The finance team has confirmed that your withdrawal was paid on the 22nd of February 2019 and you also received an email notification with the payout details.

Please kindly advise if you have received the funds.

Regards

SPLIT ACES CASINO

AskGamblers

Dear @Sparkasm,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Sparkasm

It's sorted. Thanks

AskGamblers

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Split Aces Casino - Withdrawal issues

Información sobre las quejas

Casino en conflicto

Motivo

Cantidad

€ 120

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