Withdrawal issues

Hello,

Reference number: 104950

The withdrawal was submitted on the 11th of February. I have not received an email to request documents.
Support gave me an email address earlier today and documents were sent, no one confirms receipt.
When I speak to support they advise the withdrawal is approved. It's clearly pending in the withdrawal section in My Account.

I was then told my Passport is not clear enough and they also need a bank statement, I sent that immediately Thursday night.
I have still not had any confirmation. The withdrawal is still pending a full working week later. It's not good enough.
I can still, to this moment, cancel the withdrawal and use the funds, that seems very sly indeed.

I'm going round in circles and this seems to be the way people have received answers as I checked on Google as support keeping tell me "soon". Soon isn't a full week later, soon was like Trada who approved my withdrawal within an hour.

Thanks