Beschwerde #44 Split Aces Spielothek

Split Aces Casino - Withdrawal issues

Von Sparkasm

vor 7 Jahren

Hello,

Reference number: 104950

The withdrawal was submitted on the 11th of February. I have not received an email to request documents.
Support gave me an email address earlier today and documents were sent, no one confirms receipt.
When I speak to support they advise the withdrawal is approved. It's clearly pending in the withdrawal section in My Account.

I was then told my Passport is not clear enough and they also need a bank statement, I sent that immediately Thursday night.
I have still not had any confirmation. The withdrawal is still pending a full working week later. It's not good enough.
I can still, to this moment, cancel the withdrawal and use the funds, that seems very sly indeed.

I'm going round in circles and this seems to be the way people have received answers as I checked on Google as support keeping tell me "soon". Soon isn't a full week later, soon was like Trada who approved my withdrawal within an hour.

Thanks

Unseriöses Casino Split Aces Spielothek

Grund Verzögerte Auszahlung

Betrag €120

Diskussion

AskGamblers

• Support Team

vor 7 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Sparkasm

vor 7 Jahren

It's sorted. Thanks

AskGamblers

• Support Team

vor 7 Jahren

Dear @Sparkasm,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Split Aces Spielothek

• Representative

vor 7 Jahren

Dear SPARKASM

Thank you for your patience.

The finance team has confirmed that your withdrawal was paid on the 22nd of February 2019 and you also received an email notification with the payout details.

Please kindly advise if you have received the funds.

Regards

SPLIT ACES CASINO

Split Aces Spielothek Beschwerde-Statistik

Gelöst 31 / 33

Durchschn. Betrag $1,272

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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