Withdrawal changed from 5000 euros to 1000 euros
Whilst playing on Split Aces I placed in the cash prizes for a tournament being run on their Book of Sun Multichance slot. As a result of taking part in this tournament my balance was €0 after using it all to place in the tournament.
After receiving my €500 cash reward I was able to raise this to a balance of €5000 which I requested a withdrawal for. This withdrawal was amended to be €1000 with a claim that VIP points were used to get the balance but it was all from the €500 cash prize. I've sent an email to the complaints team for Split Aces on November 25th with no response received to date.
After receiving my €500 cash reward I was able to raise this to a balance of €5000 which I requested a withdrawal for. This withdrawal was amended to be €1000 with a claim that VIP points were used to get the balance but it was all from the €500 cash prize. I've sent an email to the complaints team for Split Aces on November 25th with no response received to date.