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Withdrawal changed from 5000 euros to 1000 euros


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Por gonzino
hace 6 años
Whilst playing on Split Aces I placed in the cash prizes for a tournament being run on their Book of Sun Multichance slot. As a result of taking part in this tournament my balance was €0 after using it all to place in the tournament.

After receiving my €500 cash reward I was able to raise this to a balance of €5000 which I requested a withdrawal for. This withdrawal was amended to be €1000 with a claim that VIP points were used to get the balance but it was all from the €500 cash prize. I've sent an email to the complaints team for Split Aces on November 25th with no response received to date.
Casino en conflicto Split Aces Casino
Cantidad €5000

Discusión

User name

Dear @gonzino,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

User name
Dear AskGamblers

The latest update to this issue is that the casino has reinstated the player's winnings and requested the withdrawal on the 19th of December 2019. Unfortunately, the player cancelled the withdrawal and as of the 22nd of December 2019, there is no withdrawal active request.

If you require further information, please let us know.

Kind regards

SplitAces Casino
User name

Dear @gonzino,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

User name
Dear GONZINO

Thanks for the update.

Please continue to communicate with the casino Live Chat for further queries.

Kind regards

SplitAces Casino

Estadísticas de quejas de Split Aces Casino

Resueltas 31 / 33
Cantidad promedio $1,272
Duración media de quejas 6 días
Tiempo de respuesta promedio 2 días