Queja #1 Spinrollz Casino

SpinRollz delaying payment

Por MentallyRetarded

hace 1 año

Hey AskGamblers,

I want to issue a complaint to SpinRollz for delaying my withdrawal. I won 10.000 NOK and started the first withdrawal on the 28th of march of 5000 NOK. I had to split it into two separate withdrawals because of their 5000 NOK daily limit. The second withdrawal I started on the 29th. Since this is in the weekend the withdrawals technically didn't start until the 31st of march. Which is alright, it's stated in their ToS. Today it is the 11th of April and I have still not received my withdrawals. On their site it says the aim to have withdrawals processed in 3 - 5 days, but mine has been pending for 10 business days.

I have tried to contact support regarding my withdrawals a couple of times and, while they are really nice, the answer is always the same. It's been a delay, but the withdrawal is pending and I don't need to worry, it will be processed soon. That is the answer they gave me on monday 7th of april, and on the 8th, and the 9th and the 10th and today.

I wanted to submit this complaint because I feel this so far from industry standard. At this point I am not even sure I will get paid to be honest. While the site, customer service and everything about it feels legit I have never experienced such a long wait for a withdrawal ever.

Hopefully I am wrong, but I still want to raise some concerns about this casino.

Casino en conflicto Spinrollz Casino

Motivo Pago retrasado

Cantidad kr10000

Discusión

AskGamblers

• Support Team

hace 1 año

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

MentallyRetarded

hace 1 año

They have approved my withdrawal request now so the compaint have been resolved.

Estadísticas de quejas de Spinrollz Casino

Resueltas 11 / 11

Cantidad promedio $617

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

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