Hi,
I have been playing on Pokerstars for a few years now and would consider myself a top tier costumer. However, just over 2 months ago my account was frozen for no reason. I have tried to contact them multiple times with the first email being sent over 2 months ago - without a single reply back. Any advise on how to actually get a reply from their costumer service? Please help.
Dear JORGEN1902,
We are really sorry for the current delays; we're doing our utmost to respond to all your messages. We are pleased to confirm that your account has been reinstated and we have sent you an email as well. Kindly check your inbox.
Kind regards
PokerStars Casino
Thank you. I can confirm that the account is finally unfrozen again.
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
No resuelta
€8,400
No resuelta
PokerStars Casino - Retencion de reintegro y cuenta suspendida
Buenas noches.He solicitado un reintegro de 8.500€ el pasado 1 julio 2023 y hasta día de hoy lo tengo paralizado.Primero tuve que entregar todo ...
No resuelta
No resuelta
PokerStars Casino - Cuenta Congelada
Que tal me comunico por este medio ya que llevo mucho tiempo esperando respuesta por parte Pokerstars Tal y como se ve en la imagen que adjunte desde ...
Resuelta
Resuelta
PokerStars Casino - Cuenta restringida sin saber la causa
Sobre el 9 de Febrero me comunicaron por email que mi cuenta estaba restringida y que enviara unos documentos,los envie y recibi un email el 11 de ...
Resuelta
$1,100
Resuelta
PokerStars Casino - Reintegro retrasado y casino no responde emails
Buenas tardes Askgamblers, soy un jugador de mas de 4 años en Pokers Stars, nunca había tenido problemas con un pago hasta ahora, resulta que el dí ...
Tiene problemas con PokerStars Casino?
