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PokerStars Casino - Frozen Account

Risolto
Info sul reclamo
Casinò contestato PokerStars Casino
Motivo Chiusura account
pubblicato il 28 maggio 2020

Hi,
I have been playing on Pokerstars for a few years now and would consider myself a top tier costumer. However, just over 2 months ago my account was frozen for no reason. I have tried to contact them multiple times with the first email being sent over 2 months ago - without a single reply back. Any advise on how to actually get a reply from their costumer service? Please help.

pubblicato il 28 maggio 2020

Dear JORGEN1902,

We are really sorry for the current delays; we're doing our utmost to respond to all your messages. We are pleased to confirm that your account has been reinstated and we have sent you an email as well. Kindly check your inbox.

Kind regards
PokerStars Casino

pubblicato il 28 maggio 2020

Thank you. I can confirm that the account is finally unfrozen again.

AskGamblers
pubblicato il 28 maggio 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

PokerStars Casino Reclami

  • 129 su 170 risolto
  • 2 giorni risposta media
  • 5 giorni durata media del reclamo
  • 2,806 USD importo medio

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