Extra Vegas Casino - Reversal of my wire transfer requests and not even notifying me of such reversal

Hello Dino,

I represent Extra Vegas casino. Apologies for the inconvenience caused due to this. I will speak to the concerned team and will get this sorted asap.

Dear Extra Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hi Dino,
your withdrawal request have been now been approved.

Have a great day,
Extra Vegas

Extra vegas have notified me that my withdrawal has. been approved and will be in my bank account by no later than 3rd November but I still haven't received my winning monies as yet

Still haven't received my winnings as yet but extra vegas assured me that it will be in my. bank account no later than 3rd November. We will wait and see if this does happen hey

Dear @Mookie6869,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I still have not received my winnings from this casino even though they have told me the withdrawal was accepted.

Hi MOOKIE6869,
I just wanted to reply to this message since it was posted the 2 November and not the the 3rd that was the expected last day.
Note that we can not affect the banks timelines nor the compliance and security and their way of handling this.
Please conform that you have received your money now.

Have a great day.

Best Regards,
Extravegas Team.

Dear @Mookie6869,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.