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Betsafe Casino - Withdrawal problems

RESUELTA
Información sobre las quejas
Casino en conflicto Betsafe Casino
Motivo Pago rechazado
Cantidad $ 1000
Kanthal Canada
Publicado el 19 de mayo de 2020

Hi everyone, i am having a problem with Betsafe, i have made successful withdrawal in the past few months even 5k withdrawal without any issue, everything went smoothly ( verification and everything)

Now on May 09 i made a 500$ deposit, played a bit and went up to 2k and withdrawed 1k, a few days later i received this email ( see files attached ) saying bank information were wrong and to do the process again which is impossible since i have made successful withdraw in the past with the same exact bank details( i didnt have to re-enter the information they were already there) so i did what they asked and did another withdraw on may 13th and today i received the same message again saying bank account were wrong... im starting to think they are just trying to make me play that money again...

I think this is really sad since i really enjoy the casino and that they have LOTS of games compared to some others. And to me if i want to deposit money there i need to be confident that if i win i'll get that money back without any trouble

So maybe someone from Betsafe will be able to clarify this with me here, Thank you and have a good day

Kanthal Canada
Publicado el 20 de mayo de 2020

Update, i just saw today that they added Interac E-Transfer as a withdraw method, im trying this and see if it works.

Kanthal Canada
Publicado el 22 de mayo de 2020

2nd update, using interact e-transfer money has been deposited in my bank account everything is okay, you can close this post. thank you

AskGamblers
Publicado el 23 de mayo de 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Betsafe Casino Quejas

  • 16 de 22 Resuelta
  • 2 días Promedio de respuestas
  • 1 semana Duración media de la queja
  • 5,387 USD Importe medio

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