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888 Casino - 30 days into verification and still going

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Casino en conflicto

888 Casino
hace 1 año

My account has been locked since May 6th due to verification. I have sent all my document to regarding my ID. On May 10th my ID verification vas completed, yet my account is still restricted. 8 days later, i received an email asking for picture of my credit card. It asked photos and credit card statement for 2 differents credit card. One that i used on a daily basis and another that I only used when I travel. I have sent every document for the first credit card. But the second one is a prepaid and virtual card, so i do not have a physical neither do i have a credit card statement. Also, I do not recall using that card on that site. However, I try 3 times to reach out to an agent and explain that i do not have the requested document for the second credit card, but I still have no answer from the operation teams. 888Casino promote on their website a verifcation under 72 hours, feels more like 72 days rather than 72 hours.

AskGamblers
hace 1 año

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
hace 10 meses

Dear all,

This complaint has been reopened as per 888 Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

hace 10 meses

Hi Lizzk7,

We deeply apologize for the delay on our response here, We can see and confirm that your account is already fully verified and all the documents that you send was accepted last July.

We would like to thank you for your patience and understanding while the verification process of your account was being done. If you have any other concern please don't hesitate to contact us through our Live chat so we can get it resolve for you much faster. Thank you.

Regards,

888team

AskGamblers
hace 10 meses

Dear @Lizzk7,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

888 Casino Quejas

  • 48 de 75 Resuelta
  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 15,414 USD Importe medio

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