Queja #778
1xBet Casino
Delayed deposit from January
hace 2 meses
I am writing to formally raise a complaint regarding a deposit of INR 5,000 that I made to my account but have still not received in my balance. The transaction was made through Paytm on 30 January 2026 at 19:50, and despite the payment being processed from my side, the funds have not been credited to my account.
The transaction details are as follows:
• Amount: 5,000 INR
• Transaction Method: Paytm
• Transaction Date and Time: 30/01/2026 at 19:50
• Player ID: 942394417
• Agent’s Payment Details: boim-626322530826@boi
• Unique Transfer Number: 24c67247-7e06-4b21-a3c7-e7789a1e26ba
• Payment Detail Used: 76*****xl
After noticing that the deposit had not been credited, I raised a payment query (Query No. 12530949) on 31 January 2026 at 10:08. Unfortunately, the query was marked as closed without resolving the issue, and the funds are still missing from my account. I have already created two payment queries, but neither of them has helped resolve the problem or provided a proper explanation.
I have also attached the payment proof in the query section as requested. Despite submitting all the necessary details and documentation, the matter remains unresolved. This situation is extremely frustrating as the amount has already been deducted from my payment account but has not been credited to my gaming account.
I kindly request your support team to investigate this transaction immediately, verify the payment using the provided transfer number and payment details, and credit the INR 5,000 to my account as soon as possible. If the payment cannot be credited, I request that the amount be refunded back to my original payment method.
Please treat this issue as urgent and provide a proper resolution at the earliest.
The transaction details are as follows:
• Amount: 5,000 INR
• Transaction Method: Paytm
• Transaction Date and Time: 30/01/2026 at 19:50
• Player ID: 942394417
• Agent’s Payment Details: boim-626322530826@boi
• Unique Transfer Number: 24c67247-7e06-4b21-a3c7-e7789a1e26ba
• Payment Detail Used: 76*****xl
After noticing that the deposit had not been credited, I raised a payment query (Query No. 12530949) on 31 January 2026 at 10:08. Unfortunately, the query was marked as closed without resolving the issue, and the funds are still missing from my account. I have already created two payment queries, but neither of them has helped resolve the problem or provided a proper explanation.
I have also attached the payment proof in the query section as requested. Despite submitting all the necessary details and documentation, the matter remains unresolved. This situation is extremely frustrating as the amount has already been deducted from my payment account but has not been credited to my gaming account.
I kindly request your support team to investigate this transaction immediately, verify the payment using the provided transfer number and payment details, and credit the INR 5,000 to my account as soon as possible. If the payment cannot be credited, I request that the amount be refunded back to my original payment method.
Please treat this issue as urgent and provide a proper resolution at the earliest.
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