25000 Deposit Successful but Not Credited into Gaming Account
I am writing to follow up on my unresolved deposit issue regarding a ₹25,000 UPI payment that was successfully transferred from my bank account, but was later shown as “Declined” in my 1xBet account.
On 23 January 2026, I completed the UPI transaction successfully. The amount was debited from my Kotak Mahindra Bank account and the bank has confirmed that the transaction was completed successfully. However, after the payment, the deposit order in my gaming account was marked as declined, and the amount has neither been credited to my 1xBet account nor refunded back to my bank account.
I have already raised a payment query in your system, details of which are mentioned below, and have attached the bank transaction proof as requested.
Transaction & Payment Query Details:
Player ID: 1425176821
Query Number: 12240036
Amount: ₹25,000 INR
Payment Method: UPI QR
Transaction Date & Time: 23/01/2026, 21:01
Bank: Kotak Mahindra Bank
Recipient Name: Orien Sales
Agent UPI ID: crystaonlinestorepayspl@nsdlpbpay
UPI Transaction ID: 602323957539
Kotak Transaction ID: K811T723ccb044235415f8cce10f38c29d3
Your response on the payment query states that I need to wait 14 banking days. I would like to highlight that UPI transactions are instant, and in cases where a transaction fails, the amount is usually reversed automatically within 72 hours. Since the bank has confirmed a successful transfer, the funds should either be credited to my gaming account or returned to my bank account.
At present, the amount is stuck without any clear status, which is concerning. I kindly request you to please recheck this transaction with your payment provider/agent and provide a clear resolution.
I request one of the following at the earliest:
Credit the deposited amount of ₹25,000 to my 1xBet account, or
Process a refund back to my bank account if the deposit cannot be completed.
All required proofs have already been shared from my side. I would appreciate a clear update and resolution on this matter.
Thank you for your assistance. I look forward to your response.
Kind regards,
< full name removed >
Screenshot
