Withdrawal pending for over 15 days
Complaint regarding delayed withdrawal payment
User ID: < sent to the casino >
Request number: SPP-21520
Amount: 30,000 UAH
On 17.04.2026, I submitted a withdrawal request for 30,000 UAH to my bank card (PrivatBank).
As of now, more than 15 days have passed, however:
- the funds have not been received to my bank account
- no proof of transfer (transaction ID) has been provided
- no exact timeframe for processing has been given
1win customer support continues to reply only with generic messages stating that they are “waiting for a response from the payment system,” without providing any evidence that the funds were sent or any realistic timeline for resolution.
My bank confirms that there are no incoming or pending payments related to this transfer.
Based on the above, I request immediate resolution of this matter and ask the operator to:
1. Provide official proof of payment (transaction ID)
2. Confirm the exact date and method of transfer
3. Or immediately return the funds to my account balance
This delay is excessive and unacceptable for a completed withdrawal request. I kindly ask for urgent assistance in resolving this case as soon as possible.
Date: 03.05.2026
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