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Smokace Casino

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Spielerbewertung 3398 Bewertungen
Beschwerdebeantwortung 8 Beschwerden
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Ansicht des Redakteurs

Smokeace Casino zeichnet sich durch sein ausgeprägtes Wildes Western-Thema aus und zeigt verschiedene Cowboys. Die Webseite ist übersichtlich und klar gestaltet, sodass Sie neue Spiele, aber auch die beliebtesten Spiele schnell finden können. Jeder Bonus ist zudem mit einem Western-Thema benannt. 

Was uns gefällt
  • rund um die Kundensupport
  • relativ schnelle Auszahlungen
  • Auszahlungen an Wochenenden möglich
Was uns nicht gefällt
  • zweisprachiger Live Chat
  • limitiertes Werkzeug im Bereich verantwortungsbewusstes Spiel
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


Smokace Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://smokace.com/en
Gründungsjahr
2023
Lizenzen
Curacao
Unternehmen
Partnerprogramm
Sprachen
Deutsch, Englisch, Finnisch, Französisch, Griechisch, Italienisch, Norwegisch, Polnisch, Portugiesisch, Spanisch
Typ
Instant Play, Krypto Casino, Live Casino, Mobile
VIP / Treueprogramm
VIP Program

Allgemeine Informationen über Smokace Casino

Smokace Casino ist eine Online Casino-Seite, die die besten Spieleentwickler der Branche beherbergt, um Ihren Spielbedürfnissen gerecht zu werden. Wenn Sie nach den neuesten Online-Casinos suchen, lohnt es sich, einen Blick darauf zu werfen!

Das Casino ist vollständig lizenziert und reguliert von der Regierung von Curaçao, und SSL-Verschlüsselungsprotokolle sind implementiert, um Ihre persönlichen Informationen zu schützen. Wenn Sie die Seite besuchen, können Sie Ihre bevorzugte Sprache aus der Liste auswählen, die wir oben aufgeführt haben. Das mobile Casino ist auf den meisten Geräten verfügbar, einschließlich der neuesten Smartphones und Tablets.

Unsere Online Casino-Bewertung hat alle wesentlichen Informationen aufgenommen, um Ihnen die Wahrheit zu vermitteln, bevor Sie spielen.

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Smokace Casino Boni

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Umsatzanforderung 45xb
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Beschwerden

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Smokace Casino - Unfair Token Restrictions at Smokace Casino

Dear AskGamblers Team,

I am reaching out to request your assistance regarding an issue with SmokAce Casino.

SmokAce Casino features a "Tokens" system, prominently accessible from the side menu of their site. Users earn SMOKY tokens by wagering on any casino game, which can then be converted to real money at a rate of 0.004 USD per token. While this initially appears to be a typical rakeback feature, there’s an additional element: alongside tokens, players earn "hold limits." Players have the option to hold their tokens instead of converting them into real money, utilizing their hold limit. By doing so, they receive a small share of the casino’s profits during the holding period.

This setup bears an unsettling resemblance to traditional investment scams. In such scams, victims are lured by promises of attractive returns on investments, but the perpetrators ultimately keep the money for themselves. To gain trust, scammers may allow some initial withdrawals, convincing victims of the scheme’s legitimacy and encouraging them to invest more. However, when the victim tries to withdraw a significant amount, the scammers block access and pocket the funds.

SmokAce Casino’s model appears to follow a similar pattern. By promising profit-sharing for token holders, the casino strongly incentivizes players to earn and hold tokens rather than converting them into cash. At one point, the casino even sold tokens directly for real money, some of which I purchased.

I was intrigued by this feature and opted to hold my tokens rather than withdraw them. As mentioned, I even purchased additional tokens. I continued to play daily, accumulating tokens and hold limits. Over the course of this year, I amassed approximately 6.7 million SMOKY tokens, equivalent to 26,800 USD.

On September 20, 2024, I decided it was time to withdraw some of my tokens. The withdrawal limit at the time was 250,000 SMOKY (1,000 USD) per day. I successfully withdrew this amount on three consecutive days: September 20, 21, and 22. However, on September 23, the withdrawal limit was abruptly reduced to 25,000 SMOKY (100 USD) per day—one-tenth of the previous limit.

I contacted live support and was informed that the withdrawal limit on my account had been temporarily reduced. On October 1, I reached out to my VIP manager for clarification, specifically asking why the limit had been reduced so significantly and how long this “temporary” reduction would last.

I was repeatedly told that the TruePlay platform was responsible for setting these limits and that SmokAce Casino had no control over them. Later, I discovered this was an outright lie—it was SmokAce Casino that set the limits. Despite numerous follow-ups, I received no satisfactory answers. I also requested additional information, including the Terms and Conditions governing the TruePlay platform.

After a month of back-and-forth communication, SmokAce Casino updated their Terms and Conditions to include a new section titled “18. Third-Party Services.” This section specifically addressed the TruePlay widget integration and SMOKY tokens, granting the casino sweeping rights over token-related restrictions. Clause 18.3 states:

"SmokAce reserves the right, at its discretion, to restrict the receiving, earning, and withdrawal of SMOKY Tokens based on user activity."

On November 1, I finally received the following response:

"The temporary withdrawal limitation of the Tokens is, indeed, for an undefined period of time. This is due to the fact that the review of the same limit is affected by the account’s activity history. The limit may be set by the Administration for an indefinite period of time. We do not provide the criteria by which the user is checked, his activity, as well as a detailed analysis of actions in the account. Tokens are part of the internal loyalty program, so the Administration fully reserves the right to set any limits and restrictions, as well as not to carry out any checks."

Reluctantly, I accepted these answers and continued withdrawing tokens at the reduced rate of 25,000 SMOKY per day.

However, on November 27, my withdrawal limit was set to zero, completely preventing me from withdrawing any of my remaining 4.9 million SMOKY tokens (worth approximately 19,600 USD).

On November 28, I contacted my VIP manager again, requesting either reimbursement for my remaining tokens or the reinstatement of at least the 25,000 SMOKY daily withdrawal limit. My request was denied, with the casino citing the aforementioned 18th section of their Terms and Conditions.

I believe I was deliberately misled by SmokAce Casino. They lured players with promises of profit-sharing for holding SMOKY tokens while giving the impression that these tokens could be safely withdrawn at their equivalent cash value. It is now clear that they had no intention of honoring their commitments. Instead, they appear to be running a scheme that mirrors an investment scam. Such conduct is unacceptable, especially for a casino ranked as “Great” and trusted by AskGamblers. Moreover, this behavior damages trust in the TruePlay platform and other reputable casinos utilizing it.

I kindly ask for your help in resolving this matter. Specifically, I request:

1. Full reimbursement for my remaining tokens at the agreed value of 0.004 USD per token, or the reinstatement of my previous withdrawal limits.

2. Transparency from SmokAce Casino regarding the criteria used to set individual withdrawal limits.

3. A clear warning on the Tokens page about the risk of withdrawal restrictions, ensuring players understand the potential loss of access to their SMOKY token assets.

Thank you for your prompt attention to this matter.

Best regards,

Manfred

staus Gelöst
$19600
Smokace Casino - Delaying payment of 2500 euro and not answering emails
Hi,

So first of all; I like this Casino, they have a broad variety of games and a really friendly support. However it's pretty long waiting times to get withdrawals or to get answers from financial department. Maybe they have alot to do, I don't know.

So I've been playing here quite alot, winning and loosing, just as per usual. Last monday I was lucky and won a few thousand euros. For some reason they have limited my withdrawals to 500 euro each time and you can only queue up 3 at once so you can only have 3 withdrawals pending, meaning for me 1500 euro at once. This is really no big issue if they just pushed the withdrawals through with speed. Before I've gotten my withdrawals on mondays, wednesday and fridays which is still fine, a little bit slow with only 500 euro at once but still acceptable. Since in an earlier complaint they refered to "you can at any time e-mail us and ask for your withdrawal schedule" I've done that but this time with no answers. I have given them 5 days to answer my e-mail which I think is quite enough.

So far since last monday I've gotten 2/3 of the original withdrawals. And qued up another 2. It is said on the site that the daily withdrawal limit is 1000 EACH DAY, but these last week it looks like they push it to each week. Having a 1000 euro withdrawal each week is way too slow. I think I would accept a slower withdrawal tempo if they just stood to their word and answered my e-mails about sending a withdrawal schedule.

As I first stated this is a good and legit Casino but right now I need a little bit help from askgamblers to get answers, as I don't seem to be able to get them myself. What is the timeline for me to withdraw my 2500 euro?

I will add screenshots showing my case.

Thank you,
staus Gelöst
€3500
Smokace Casino - Casino refuses to payout EXTRA

Ok, 2nd try.

Firstly: I always asked to send me a live chat transcript but I never received one...so this last live chat is copy/paste (I always do this as a sort of backup)

Secondly: the emails that the operator says were mailed to me from their finance department did not end up in my inbox or spam folder.

Thirdly: I do receive loads of promo emails so a kink in the cable, email blocked or so, is nonexistent.

What concerns the €25 I'm trying to withdraw was done when my account was already fully verified.

My first deposit was done through Mifinity as a third-party payment provider for Bancontact (which is linked to my bank account to my name), I tried to withdraw €50 to Mifinity and got a message that I could only withdraw to my bank account or Mifinity if I made a deposit using Bank Transfer first.

Obviously identity is henceforth verified through the payment.

So I deposited €25 and got their second bonus which I wagered.

I tried to withdraw € 50 to Mifinity but it stayed pending the next day, and that's when I contacted live chat (see 1. txt).

I got somewhat angry and said, I'll blow my money away and just close my account.

Upon reaching €25 balance I decided to withdraw a second time and having already opened a topic on the forum about Smokace's handling I got the advice and my own intention for the first time to use AGCCS when I got the same not verified BS through live chat (see 2. txt).

Lastly: I won't be sending any more personal documents as, like I said earlier, I'm verified and the withdrawal is exactly the same amount as the deposit, via the same way I deposited but would now like to withdraw: bank transfer.

The screenshots are proof of my deposit, withdrawal efforts, verified account, and account itself.

staus Abgelehnt
€25

Beschwerde-Statistik

Gelöst 7
Durchschn. Betrag $ 11,873
Durchschn. Dauer 13 Tage
Durchschn. Antwortzeit 2 Tage

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Top-Bewertungen unserer Spieler

Great casino, easy deposit, a great selection of games to choose from, all in all just such a wonderful casino site. I can't wait to see what else they can bring to the table. :) This casino site is so great that it's making me type a bunch of words just to get free spins! Good job smokace :)

There isn't anything thats wrong with the site but writing these reviews is challenging for someone who was mute as a kid. I don't complain about much but come on. jkk

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The platform features a wide variety of slots, table games, and live dealer options, ensuring that there is something for everyone. The user interface is sleek and easy to navigate, making the gaming experience smooth and enjoyable. One of the standout aspects of Smokace Casino is its customer support—responses are quick, and the team is genuinely helpful, resolving issues efficiently.

However, while the casino excels in many areas, some withdrawal processes can take slightly longer than expected. Additionally, certain promotions come with higher wagering requirements, which might not appeal to all players.

Overall, Smokace Casino delivers a top-tier experience with its game variety and excellent support, making it a great choice for online gaming enthusiasts.

As a player at Smokace Casino, I have had a great experience so far. One of the biggest advantages is the huge game selection, with over 7,500 titles from top providers like NetEnt, Play’n GO, and Pragmatic Play. There is always something new and exciting to try, from classic slots to live dealer games.

Another major plus is the payment options. Smokace supports both traditional methods like Visa and Mastercard, as well as cryptocurrencies such as Bitcoin and Ethereum. Deposits are fast, and withdrawals are processed smoothly.

I also appreciate the user-friendly website design. It is easy to navigate, whether on a desktop or mobile device. The casino's Wild West theme adds a fun and unique touch.

The customer support is responsive and helpful, available in English and German. Overall, Smokace Casino is a great choice for players looking for a diverse game selection, flexible payment methods, and an engaging atmosphere.

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Das Einzige, was mir in den Sinn kommt, wenn mir Dinge am Immersion Casino nicht gefallen, ist, wie langsam die mobile Website manchmal sein kann, wenn ich sie auf meinem Handy verlasse, aktualisiert sich die Seite mehrmals selbst :/

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I have nothing to fault my experience with Smokace Casino has been nothing short of amazing😊the bonus offers I can’t fault they have been worth making a deposit or have kept me playing on this site.

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Smokace Casino gibt Freispiele ohne Einzahlung
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Ab heute laden wir Sie ein, im Smokcce Casino mal die Casino-Luft zu schnuppern. Wir freuen uns immer, wenn wir die Gelegenheit haben, kostenlose Freispiele bei unseren Casino-Freunden anzubieten.Erleben Sie die Atmosphäre hautnahWas ist begehrter als ein Bonus ohne Einzahlung?! Für alle, die das Casino und seine aufregenden Spiele ausprobieren möchten, bietet das SmokAce Casino jetzt exklusive "Smoking Aces" Freispiele an.Insgesamt sind es 10 Free Spins und die erhalten Sie mit einem Klick auf das Bonusfeld unten: [BONUS]Smokace Casino: 10 Freispiele[BONUS] Bonuscode: ASK10FS Umsatzbedingungen: 50xMit dem Bonuscode ASK10FS erhalten Sie direkten Zugang zu diesen Freispielen. Der Weg steht Ihnen danach offen, einige der spannendsten Spiele im SmokAce Casino ohne eigenes Geld zu erkunden.Bitte beachten Sie, dass eventuelle Gewinne aus den Freispielen 50 Mal umgesetzt werden müssen, bevor eine Auszahlung möglich ist. Lernen Sie das SmokAce Casino unverbindlich kennen und finden Sie heraus, ob es Ihrem Geschmack entspricht. Viel Vergnügen!

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