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Smokace Casino

Unsere Bewertung CasinoRank
9/10
CasinoRank
Spielerbewertung 3398 Bewertungen
Beschwerdebeantwortung 8 Beschwerden
2 Tage durchschn. 8 Beschwerden

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Ansicht des Redakteurs

Smokeace Casino zeichnet sich durch sein ausgeprägtes Wildes Western-Thema aus und zeigt verschiedene Cowboys. Die Webseite ist übersichtlich und klar gestaltet, sodass Sie neue Spiele, aber auch die beliebtesten Spiele schnell finden können. Jeder Bonus ist zudem mit einem Western-Thema benannt. 

Was uns gefällt
  • rund um die Kundensupport
  • relativ schnelle Auszahlungen
  • Auszahlungen an Wochenenden möglich
Was uns nicht gefällt
  • zweisprachiger Live Chat
  • limitiertes Werkzeug im Bereich verantwortungsbewusstes Spiel
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


Smokace Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://smokace.com/en
Gründungsjahr
2023
Lizenzen
Curacao
Unternehmen
Partnerprogramm
Sprachen
Deutsch, Englisch, Finnisch, Französisch, Griechisch, Italienisch, Norwegisch, Polnisch, Portugiesisch, Spanisch
Typ
Instant Play, Krypto Casino, Live Casino, Mobile
VIP / Treueprogramm
VIP Program

Allgemeine Informationen über Smokace Casino

Smokace Casino ist eine Online Casino-Seite, die die besten Spieleentwickler der Branche beherbergt, um Ihren Spielbedürfnissen gerecht zu werden. Wenn Sie nach den neuesten Online-Casinos suchen, lohnt es sich, einen Blick darauf zu werfen!

Das Casino ist vollständig lizenziert und reguliert von der Regierung von Curaçao, und SSL-Verschlüsselungsprotokolle sind implementiert, um Ihre persönlichen Informationen zu schützen. Wenn Sie die Seite besuchen, können Sie Ihre bevorzugte Sprache aus der Liste auswählen, die wir oben aufgeführt haben. Das mobile Casino ist auf den meisten Geräten verfügbar, einschließlich der neuesten Smartphones und Tablets.

Unsere Online Casino-Bewertung hat alle wesentlichen Informationen aufgenommen, um Ihnen die Wahrheit zu vermitteln, bevor Sie spielen.

StallCation

Smokace Casino Boni

Werfen Sie einen Blick auf unsere Auswahl der besten Smokace Casino Boni und Wählen Sie einen, der Ihren Bedürfnissen am besten entspricht.

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1. Einzahlung
50% bis zu 1.000 € + 50 Freispiele, 2. Einzahlung
Umsatzanforderung 45xb
Bonus Prozentsatz 50%
Mindesteinzahlung €25
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125% bis zu 500 € + 125 Freispiele, 1. Einzahlung
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Mindesteinzahlung €25

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Smokace Casino hinterlassen haben.

Alle Beschwerden anzeigen
Smokace Casino - Unfair Token Restrictions at Smokace Casino

Dear AskGamblers Team,

I am reaching out to request your assistance regarding an issue with SmokAce Casino.

SmokAce Casino features a "Tokens" system, prominently accessible from the side menu of their site. Users earn SMOKY tokens by wagering on any casino game, which can then be converted to real money at a rate of 0.004 USD per token. While this initially appears to be a typical rakeback feature, there’s an additional element: alongside tokens, players earn "hold limits." Players have the option to hold their tokens instead of converting them into real money, utilizing their hold limit. By doing so, they receive a small share of the casino’s profits during the holding period.

This setup bears an unsettling resemblance to traditional investment scams. In such scams, victims are lured by promises of attractive returns on investments, but the perpetrators ultimately keep the money for themselves. To gain trust, scammers may allow some initial withdrawals, convincing victims of the scheme’s legitimacy and encouraging them to invest more. However, when the victim tries to withdraw a significant amount, the scammers block access and pocket the funds.

SmokAce Casino’s model appears to follow a similar pattern. By promising profit-sharing for token holders, the casino strongly incentivizes players to earn and hold tokens rather than converting them into cash. At one point, the casino even sold tokens directly for real money, some of which I purchased.

I was intrigued by this feature and opted to hold my tokens rather than withdraw them. As mentioned, I even purchased additional tokens. I continued to play daily, accumulating tokens and hold limits. Over the course of this year, I amassed approximately 6.7 million SMOKY tokens, equivalent to 26,800 USD.

On September 20, 2024, I decided it was time to withdraw some of my tokens. The withdrawal limit at the time was 250,000 SMOKY (1,000 USD) per day. I successfully withdrew this amount on three consecutive days: September 20, 21, and 22. However, on September 23, the withdrawal limit was abruptly reduced to 25,000 SMOKY (100 USD) per day—one-tenth of the previous limit.

I contacted live support and was informed that the withdrawal limit on my account had been temporarily reduced. On October 1, I reached out to my VIP manager for clarification, specifically asking why the limit had been reduced so significantly and how long this “temporary” reduction would last.

I was repeatedly told that the TruePlay platform was responsible for setting these limits and that SmokAce Casino had no control over them. Later, I discovered this was an outright lie—it was SmokAce Casino that set the limits. Despite numerous follow-ups, I received no satisfactory answers. I also requested additional information, including the Terms and Conditions governing the TruePlay platform.

After a month of back-and-forth communication, SmokAce Casino updated their Terms and Conditions to include a new section titled “18. Third-Party Services.” This section specifically addressed the TruePlay widget integration and SMOKY tokens, granting the casino sweeping rights over token-related restrictions. Clause 18.3 states:

"SmokAce reserves the right, at its discretion, to restrict the receiving, earning, and withdrawal of SMOKY Tokens based on user activity."

On November 1, I finally received the following response:

"The temporary withdrawal limitation of the Tokens is, indeed, for an undefined period of time. This is due to the fact that the review of the same limit is affected by the account’s activity history. The limit may be set by the Administration for an indefinite period of time. We do not provide the criteria by which the user is checked, his activity, as well as a detailed analysis of actions in the account. Tokens are part of the internal loyalty program, so the Administration fully reserves the right to set any limits and restrictions, as well as not to carry out any checks."

Reluctantly, I accepted these answers and continued withdrawing tokens at the reduced rate of 25,000 SMOKY per day.

However, on November 27, my withdrawal limit was set to zero, completely preventing me from withdrawing any of my remaining 4.9 million SMOKY tokens (worth approximately 19,600 USD).

On November 28, I contacted my VIP manager again, requesting either reimbursement for my remaining tokens or the reinstatement of at least the 25,000 SMOKY daily withdrawal limit. My request was denied, with the casino citing the aforementioned 18th section of their Terms and Conditions.

I believe I was deliberately misled by SmokAce Casino. They lured players with promises of profit-sharing for holding SMOKY tokens while giving the impression that these tokens could be safely withdrawn at their equivalent cash value. It is now clear that they had no intention of honoring their commitments. Instead, they appear to be running a scheme that mirrors an investment scam. Such conduct is unacceptable, especially for a casino ranked as “Great” and trusted by AskGamblers. Moreover, this behavior damages trust in the TruePlay platform and other reputable casinos utilizing it.

I kindly ask for your help in resolving this matter. Specifically, I request:

1. Full reimbursement for my remaining tokens at the agreed value of 0.004 USD per token, or the reinstatement of my previous withdrawal limits.

2. Transparency from SmokAce Casino regarding the criteria used to set individual withdrawal limits.

3. A clear warning on the Tokens page about the risk of withdrawal restrictions, ensuring players understand the potential loss of access to their SMOKY token assets.

Thank you for your prompt attention to this matter.

Best regards,

Manfred

staus Gelöst
$19600
Smokace Casino - Delaying payment of 2500 euro and not answering emails
Hi,

So first of all; I like this Casino, they have a broad variety of games and a really friendly support. However it's pretty long waiting times to get withdrawals or to get answers from financial department. Maybe they have alot to do, I don't know.

So I've been playing here quite alot, winning and loosing, just as per usual. Last monday I was lucky and won a few thousand euros. For some reason they have limited my withdrawals to 500 euro each time and you can only queue up 3 at once so you can only have 3 withdrawals pending, meaning for me 1500 euro at once. This is really no big issue if they just pushed the withdrawals through with speed. Before I've gotten my withdrawals on mondays, wednesday and fridays which is still fine, a little bit slow with only 500 euro at once but still acceptable. Since in an earlier complaint they refered to "you can at any time e-mail us and ask for your withdrawal schedule" I've done that but this time with no answers. I have given them 5 days to answer my e-mail which I think is quite enough.

So far since last monday I've gotten 2/3 of the original withdrawals. And qued up another 2. It is said on the site that the daily withdrawal limit is 1000 EACH DAY, but these last week it looks like they push it to each week. Having a 1000 euro withdrawal each week is way too slow. I think I would accept a slower withdrawal tempo if they just stood to their word and answered my e-mails about sending a withdrawal schedule.

As I first stated this is a good and legit Casino but right now I need a little bit help from askgamblers to get answers, as I don't seem to be able to get them myself. What is the timeline for me to withdraw my 2500 euro?

I will add screenshots showing my case.

Thank you,
staus Gelöst
€3500
Smokace Casino - Casino refuses to payout EXTRA

Ok, 2nd try.

Firstly: I always asked to send me a live chat transcript but I never received one...so this last live chat is copy/paste (I always do this as a sort of backup)

Secondly: the emails that the operator says were mailed to me from their finance department did not end up in my inbox or spam folder.

Thirdly: I do receive loads of promo emails so a kink in the cable, email blocked or so, is nonexistent.

What concerns the €25 I'm trying to withdraw was done when my account was already fully verified.

My first deposit was done through Mifinity as a third-party payment provider for Bancontact (which is linked to my bank account to my name), I tried to withdraw €50 to Mifinity and got a message that I could only withdraw to my bank account or Mifinity if I made a deposit using Bank Transfer first.

Obviously identity is henceforth verified through the payment.

So I deposited €25 and got their second bonus which I wagered.

I tried to withdraw € 50 to Mifinity but it stayed pending the next day, and that's when I contacted live chat (see 1. txt).

I got somewhat angry and said, I'll blow my money away and just close my account.

Upon reaching €25 balance I decided to withdraw a second time and having already opened a topic on the forum about Smokace's handling I got the advice and my own intention for the first time to use AGCCS when I got the same not verified BS through live chat (see 2. txt).

Lastly: I won't be sending any more personal documents as, like I said earlier, I'm verified and the withdrawal is exactly the same amount as the deposit, via the same way I deposited but would now like to withdraw: bank transfer.

The screenshots are proof of my deposit, withdrawal efforts, verified account, and account itself.

staus Abgelehnt
€25

Beschwerde-Statistik

Gelöst 6
Durchschn. Betrag $ 12,254
Durchschn. Dauer 13 Tage
Durchschn. Antwortzeit 2 Tage

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9.8/10 3398 Bewertungen

Top-Bewertungen unserer Spieler

Fast deposits, lots of games to choose from, and plenty of bonuses with daily bonus map. easy to navigate online. With so many games to choose from you will never get bored. plenty of hours of entertainment.

Dear charglass, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you!

user avatar

Gutes Casino, macht echt Spaß dort zu spielen , es ist schön übersichtlich und es ist zu empfehlen. Bei Fragen wird ein gut und schnell geholfen. Wünsche euch viel Spaß und Glück.

Lieb Pfeffi80, Vielen Dank für die positive Bewertung unseres Casinos. Unser Team freut sich sehr zu hören, dass Ihnen unser Casino gefallen hat. Damit wollen wir aber nicht aufhören, wir möchten, dass jeder Moment in unserem Casino nur positive Emotionen bei Ihnen hervorruft. Wir freuen uns auf ein Wiedersehen! Wenn Sie Fragen oder Schwierigkeiten haben, wenden Sie sich bitte rund um die Uhr an den Live-Chat oder senden Sie eine E-Mail an [email protected] Wir helfen Ihnen jederzeit gerne weiter!

user avatar

Smokace has a well-made user interface, I can find everything I need simply intuitively. As a designer, I like the colors, astronaut. As a player - I like the bonuses and the fact that they withdrew my huge winnings :)))))))

Dear Marcin1239, Thank you for sharing your gaming experience at our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. Our team is very happy to see you enjoying our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you!

user avatar

Everything is good. Fast deposits and withdrawals. I tried playing in many casinos but Smokace is the Best. My friend win here big money and I want to win too

Hmm .. long time waiting for someone in chat for np questions. Some games have long time loading or sometimes not work and website have slow-motion too

Dear Paveloski91, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you!

user avatar

SmokAce is a young casino. It is characterized by a very wide range of games from the best providers on the market and interesting welcome bonuses, which also include free spins. Although the FAQ section and customer service are not available in Polish, we hope that this will change in the future. Here are some advantages of the casino according to my experience: -A very wide range of games -Interesting graphic design -Cryptocurrency payments

Dear Matii1986, Thank you for sharing your experience playing at our casino. Thank you for such an objective and positive review of our casino. We strive to ensure that the time spent in our casino evokes only positive emotions in you and constantly strive to improve the quality of the service we provide. We always try to be the first to publish new top games from leading providers, as well as to delight our players with a wide selection of promotions. We look forward to seeing you again! Please, if you have any questions or difficulties, please contact us via live chat 24/7 or email [email protected] We are always happy to help you!

user avatar

Great bonuses and fast verification, lots of games to choose from and easy interface, allows the chance to grow bonus coins with zero effort but I wish that happened faster.

Not enough no deposit offers, some slots I like aren’t available and some slots are blocked with an active bonus.
Takes too long to rack up coins I feel.

Dear Nicolemichaluk, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you!

user avatar

Good selection of games and very helpful live support. Fast deposits and withdrawals as well as many bonuses available for new players. I would recommend this casino.

Dear Elmerj, Thank you for sharing your experience playing at our casino. Thank you for such an objective and positive review of our casino. We strive to ensure that the time spent in our casino evokes only positive emotions in you and constantly strive to improve the quality of the service we provide. We always try to be the first to publish new top games from leading providers, as well as to delight our players with a wide selection of promotions. We look forward to seeing you again! Please, if you have any questions or difficulties, please contact us via live chat 24/7 or email [email protected]

user avatar

Der Western Stile so wie umfangreiches Spielen Angebot von mehreren verschiedensten - Bekanntesten und auch Neuen Spielherstellern Dazu mehrere Promotionen eine "Karte" Mit täglich anderen Angeboten und Bonus - auch mehreren Einzahlungs Möglichkeiten, (wie zumbeispiel Paysafecard was schon wirklich nicht mehr beim jeden oder nicht mehr so oft zum finden ist zum Vergleich mit anderen online Casino Anbietern) .

Lieb Jimmy200189, Vielen Dank, dass Sie Ihre Erfahrungen beim Spielen in unserem Casino mit uns geteilt haben. Vielen Dank für eine so objektive und positive Bewertung unseres Casinos. Wir sind bestrebt, sicherzustellen, dass die in unserem Casino verbrachte Zeit bei Ihnen nur positive Emotionen hervorruft, und sind ständig bestrebt, die Qualität unserer Dienstleistungen zu verbessern. Wir versuchen immer, die Ersten zu sein, die neue Top-Spiele von führenden Anbietern veröffentlichen und unsere Spieler mit einer großen Auswahl an Aktionen begeistern. Wir freuen uns auf ein Wiedersehen! Wenn Sie Fragen oder Schwierigkeiten haben, kontaktieren Sie uns bitte per Live-Chat rund um die Uhr oder per E-Mail an [email protected] Wir helfen Ihnen jederzeit gerne weiter!

user avatar

I like Smokace Casino because they have very many providers and games. Super promotion and bonus. A few methods deposit and quickly withdraw. Smokace Casino have super loyalty program.

Dear sylwinakk57, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

Good customer service, fast and friendly. Good quality of games and nice bonuses. I've made some deposits and enjoyed playing here. Absolutely nothing to complain about. I've never cashed out, so I can't say anything about that.

Dear Tanteju, Thank you for sharing your gaming experience at our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. Our team is very happy to see you enjoying our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

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Smokace Casino gibt Freispiele ohne Einzahlung
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Ab heute laden wir Sie ein, im Smokcce Casino mal die Casino-Luft zu schnuppern. Wir freuen uns immer, wenn wir die Gelegenheit haben, kostenlose Freispiele bei unseren Casino-Freunden anzubieten.Erleben Sie die Atmosphäre hautnahWas ist begehrter als ein Bonus ohne Einzahlung?! Für alle, die das Casino und seine aufregenden Spiele ausprobieren möchten, bietet das SmokAce Casino jetzt exklusive "Smoking Aces" Freispiele an.Insgesamt sind es 10 Free Spins und die erhalten Sie mit einem Klick auf das Bonusfeld unten: [BONUS]Smokace Casino: 10 Freispiele[BONUS] Bonuscode: ASK10FS Umsatzbedingungen: 50xMit dem Bonuscode ASK10FS erhalten Sie direkten Zugang zu diesen Freispielen. Der Weg steht Ihnen danach offen, einige der spannendsten Spiele im SmokAce Casino ohne eigenes Geld zu erkunden.Bitte beachten Sie, dass eventuelle Gewinne aus den Freispielen 50 Mal umgesetzt werden müssen, bevor eine Auszahlung möglich ist. Lernen Sie das SmokAce Casino unverbindlich kennen und finden Sie heraus, ob es Ihrem Geschmack entspricht. Viel Vergnügen!

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