Run4Win Casino

Run4Win Casino - They did not close my account

€700

Hello,

I want to ask for your help.

I asked the chat for closing my account cause of gambling issues.

It wasn't possible, I have to contact the E-Mail.

I did this(EMails_Run4win.pdf) and the account isn't actually closed.

In the terms of the website is written there is a possibility to close the account in the own profile. That's wrong.

After five days and two reminders I got an answer(E-Mail_Answer.pdf).

"funny", the account is not closed, they are offering me a bonus.

Unbelievable, I've written it's cause of gambling issues.

First of all:

Can you please help me to close the account.

Second:

Can you please help me to get back my money I've lost since then?(1.363€)

(Run4win1.pdf,Run4win2.pdf and Run4win3.pdf)

Thank you very much for your help.

Best regards

Run4Win Casino - Refusal to accept withdrawal

€1363

I have made multiple attempts to withdraw from this casino. And keep getting the run around. I will attach screenshots. I first initiated a bank withdrawal, they cancel saying it has to go back to the credit card. So I request that. Cancelled as well. Next they say to use interact (which I previously tried and also cancelled) but ok, I do it again. Same result. Next they tell me to use MuchBetter. So I upload 100$ and send them, complete the verification and guesss what. Cancelled again. Now it’s back to I have to use interact. I am not getting anywhere. Customer support just keeps me going in circles.

Run4Win Casino - Account disabled without explanation

$1500

It is unacceptable for a casino with a good rating on Askgamblers to commit this disrespect towards the player.

They denied my proof of residence 3 times and today when my account is deactivated in the morning, they don't tell me the reason, they just say that the department made a decision, without any explanation.

I will attach the prints so you can see the company's lack of reputation. There was a pending withdrawal from me in the amount of 1267 BRL, and my deposits which asked for proof that was sent for 500 and another for 100 Brl, they did everything they could to not pay me and when I sent all the documents they deactivated my account, after rejecting some.

Beschwerde-Statistik

Gelöst 4

Durchschn. Betrag $ 839

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 1 Tag

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